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Posts
- Meet WOW24-7 at Global Mobile Internet Conference in Tel-Aviv
- Story of success: WOW24-7 and Freshdesk
- How to make your call center secure in 5 steps
- New generation of outsourcing: Ukraine!
- Yes, we’re real and we’re on top!
- Why are customer complaints important for business?
- In full swing for investors: Oleksii Vitchenko about Web Summit 2017
- What is technical support: definition, purposes, and role in business
- Most essential facts about Business Process Outsourcing you should know
- Pros and cons of CRM outsourcing customer services for your company
- 10 email response templates that work: Check them out!
- Wow24-7 receives Clutch leader award for top Ukrainian IT & business services providers
- What is support department in a company? Definition and meaning
- Customer Support In E-Learning: Raphaël Droissart, Learning Tribes
- How to monitor multiple communication channels with fast response time
- Q&A with a client: HMD Clinical about customer support service
- WOW24-7 ranks among top call centers on Clutch
- 7 key metrics to measure call center productivity
- Wow24-7 receives new 5-Star review on Clutch
- Call center as public relations tool
- Q&A with a client: Talaera about their experience with WOW24-7
- BPO vs KPO: definition and key differences
- The importance of customer service in business
- How to measure customer satisfaction effectively
- Ukraine’s Best Call Center: Wow24-7 Wins Clutch 2021 Leaders Awards
- Q&A with a client: Under Lucky Stars about WOW24-7 services
- 10 time-tested rules for better managing and exceeding customers expectations
- How to handle difficult customers
- What is SLA? Service Level Agreements and their role in business
- Core distinctions between B2B and B2C customer support
- Useful phrases for your customer support representatives
- What role does the representative play in providing a positive customer service experience?
- How contact center service providers approach sustainability & social responsibility
- Chatbot vs. live chat: differences, benefits & advice
- Best practices for a successful outbound calls strategy
- How contact center service providers ensure employee engagement
- How to keep the mental health of agents
- Necessity of the Multilingual Customer Support
- 7 steps to set up an outsourcing contact center
- Healthcare Customer Support: General Concepts
- Why should SaaS businesses choose outsourcing customer support?
- Contact Center as a Service: General Overview
- Outsourcing SaaS Customer Support: 101 Guideline
- How AI and Robotics Affect a Contact Center Operation
- Lost Call, Abandoned Call, Missed Call Or Dropped Call: What’s The Difference?
- First Call Resolution Rate: Importance for Customer Support Service
- Contact Center: Metaverse is a New Milestone
- How to write an effective call center script
- Levels of Customer Service: Definitions and Tips
- Zero level of customer support: why businesses need it
- How did WOW24-7 guarantee 24/7 continuous customer support during electricity blackouts
- Customer service QA basics: all you need to know + customer service quality assurance checklist
- De-Escalation Techniques: Customer Support Team Can Help You Retain Clients
- Contact center team: peak season as a piece of cake
- Benefits and Achievements of Modern Call Centers You Should Know
- How to Use Presale and Upselling Approaches in Customer Support?
- Average Handling Time: 35 Steps to Improving the AHT in Call Center & Contact Center
- Benefits of using live chat support for your business
- Top CC Trends for 2023 You Should Know About to Catch Up With Future
- Everything You Need to Know Before Hiring Support Teams and Agents From an Outsourced Company
- How to Transform Customer Support & Back Office Efficiency through Strategic Outsourcing
- Good vs. Great Customer Service: Unveiling the Keys to Exceptional Support
- Unveiling Unique Buying Personas: Key Insights for Revolutionizing Customer Support from the ‘Rethinking Customer Journeys for 2024’ Conference
- Revolutionizing Customer Support for 2024: Insights from “Rethinking Customer Journeys
- Celebrating #CXDay2023: Cultivating Exceptional Customer Experiences
- Turning User Manuals from “Zzz” to “LOL” in Customer Support Outsourcing
- WOW24-7 Clinches Coveted 2023 Clutch Champion and Global Winner Titles
- How Much Does It Cost to Outsource Customer Service?
- Omnichannel vs. Multichannel Contact Centers: Difference Explained
- Is Outsourcing a Good or Bad Choice for Your Business?
- Contact Center Perspectives Podcast, Episode #1 with Florian Schröder
- Transforming Contact Centers: From Cost to Value Centers
- WOW24-7´s CEO Talks about Agent Retention, Culture, and AI in a Podcast
- Agent Turnover Rates as an Underlying Virus
- From AI to Salaries: Tackling Agent Turnover Challenges
- Customer Experience’s Dramatic Impact on Company Revenue
- Mastering Frictionless Customer Service with Outsourcing Partners
- How to Start Your Customer Experience Digital Transformation
- The Frictionless Customer Experience
- Creating the Ideal Hybrid Customer Happiness Team
- Rating: The Importance of the Company Happiness Team
- Creating Contact Centers That Directly Impact Company Performance
- Success Essentials: Trust In BPO Partnerships
- Middle Customers Drive The Greatest, Untapped Revenue Growth
- Real-time Data Drives Self-Service Success and Revenue
- Turning Contact Centers into a Competitive Advantage through Customer Experience
- Maximizing Contact Centers for Growth and Innovation
- Advisory Board: Agents Deserve a Seat At the Table
- CCOs: Tackling Systematic Resistance to Accepting Subpar Performance
- Shifting Dynamics: Contact Centers as Strategic Assets
- Driving Success: Agents as Business Growth Engines
- Contact Centers: Accountability and Positive Impact on P&L
- Customer Experience: A Driver for Growth in the SaaS Industry
- Driving Growth Through Accountability and Thought Leadership in Customer Interactions
- Delivering Results: Becoming the Highest Voice of Authority
- Breaking Down Silos: Contact Center as Sales Consultant
- Strategic Collaboration: Building Trust for Enhanced Customer Sales
- Retail Online and In-Store CX Trends for 2024
- Data-Driven Customer Experience Operations Drive Revenue Growth
- Why Humans Outshine AI in CX Leadership
- Insights Beyond Data: Human Brain’s Strength vs. AI
- Leveraging Customer Service for Competitive Advantage
- CX Revenue Engine: How to Delight Your Way to Growth
- Utilizing Maslow’s Hierarchy to Uncover Customers’ Needs
- Transforming Customer Experience: Empathy and Simplicity for Business Success
- Transforming Contact Centers with a Servant Challenger Mentality
- Why Do CX Leaders Fail?
- Falling Behind on the Latest CX Tech Stack?
- CX Leaders: How to Help Sales Close Larger Deals?
- Why You Shouldn’t Be Obsessed with CSAT
- Why Contact Centers are Still Fundamentally Flawed in 2024
- What to Learn from Fortune 100 Customer Success Strategies
- Why Your Board Should Invest in Your Contact Center
Case Studies
Podcasts
- The Frictionless Customer Experience
- CCOs: Turning Contact Centers into a Competitive Advantage
- How Contact Centers Drive Massive Revenue Gains
- Creating Contact Centers that Directly Impact Company Performance
- Creating the Ideal Hybrid Customer Happiness Team
- CCOs: Why Advocate for Downward CSAT Trends
- Delivering Results: Becoming the Highest Voice of Authority
- CCOs: Tackling Systematic Resistance to Accepting Subpar Performance
- Contact Centers: Accountability and Positive Impact on P&L
- Why Humans Outshine AI in CX Leadership
- CCOs: Flipping BPO Quality Perceptions On Its Head
- CX Revenue Engine: How to Delight Your Way to Growth
- Retail Online and In-Store CX Trends for 2024
- Transforming Contact Centers with a Servant Challenger Mentality
- Why Do CX Leaders Fail?
- Falling Behind on the Latest CX Tech Stack?
- CX Leaders: How to Help Sales Close Larger Deals?
- Why You Shouldn’t Be Obsessed with CSAT
- Why Contact Centers are Still Fundamentally Flawed in 2024
- What to Learn from Fortune 100 Customer Success Strategies
- Why Your Board Should Invest in Your Contact Center