Average Handling Time: 35 Steps to Improving the…
Being a Chief Operating Officer or a Head of Customer Support & Experience, you understand the crucial role of the cus...
23.03.2023
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11 min read
English
10+ years of experience
Back Office
Outsourcing Services
Helping Retail, SaaS, IoT & Travel Companies
Based in Europe and North America
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Up to 60% budget savings -
Increased process efficiency
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Team scalability up & down
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Operational error reduction
100+ Clients From 20+ Countries Have Already Trusted Us
Operational Support
Challenges
Back office issues often result in neglected core functions,
causing a loss of focus and time struggles.
Balancing core responsibilities with back office demands can
lead to delays in essential activities and concerns about
accurate data management.
The overwhelming volume of back office tasks creates
resource challenges, impacting overall operational
efficiency.
Leave manual double-checking behind. Scroll to
unlock the solution.
Back Office Outsourcing
WOW24-7 provides efficiency, operational error
reduction and scalable specialized expertise led
by an expert Team Lead.
- Free up working capital & in-house staff.
Concentrate on what matters. - Delegate non-core back-office support
and repetitive clerical tasks. - Stop your top talent from leaving – ease up
on admin tasks. - Up to 24/7/365 coverage (incl. after hours,
weekends & holidays).
We assure you of complete adaptation and integration as if our team were right there in your office.
A Promise Backed By Results
Trim operational costs up to 60%. Get agents half the price but all the quality. Save big on your bottom line!
Share your challenge with us and we'll become your back office service provider
Book a call with usYour Business - Your Rules
No need to change your business process or software.
By outsourcing customer services with WOW, we’ll integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
We are experts in:
Back office outsourcing services to tackle:
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Admin & Concierge Service
- Admin & communication
- Data entry & moderation
- Concierge service
- Booking & tracking
- Inventory management
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HR, Business & Finance
- Staff management & training
- B2B vendor communication
- Bookkeeping, billing & invoicing
- Reports, research & analysis
- Concerns & complaints
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Industry & Tech Tasks
- Product assistance
- Supplier coordination
- IT setup & feature updates
- User experience testing
- Quality assurance
We provide support within these industries.
Get Started NowSome of your business
benefits:
- Better customer & employee outcomes
with a stronger bottom line with up to 60% savings. - Mundane tasks delegation while
your team prioritizes more complex and fruitful initiatives. - Resource scalability and optimisation: pay only
for the volume you need and when you need. - Stronger sales response due to
improved efficiency and fast support.
There are some
personal benefits:
- Streamlined communication with a team of agents,
as if we are right there in your office. - Worry-free work as our Team Lead ensures smooth
operations without delays or troubles. - Resource scalability and optimisation: pay only
for the volume you need and when you need. - Stronger sales response due to
improved efficiency and fast support.
Our Subscription Plans
You get comprehensive back-office assistance, not just agents.
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SHARED BUNDLES
Your project is managed by a trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
It is an optimal choice for you if your office support service has a small and average number of tasks.
A quick-start outsourced support for your
See pricing
daily operations. -
DEDICATED BUNDLES
Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal back office solution for companies with medium to high volumes of tasks.
Recommended for targeted product/industry expertise.
See pricing
6 stages to transform your back office customer support
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Project
estimation -
Onboarding
start -
Recruitment
and hiring - Training
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QA check,
Pre-live -
Team
goes live
click next board
And see all content
1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.
Who we are
WOW24-7 has been providing customer and operational support to our software engineering group of companies since 2008. In 2016, WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
WOW24-7’s Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
Get a service, pay after
From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).
No one-year contract requirement
We provide excellent back office support solutions. But you can cancel our agreement anytime with just a quick heads-up.
Quality System
We control the quality of communications
and ensure compliance with the indicators specified in the SLA.
WOW24-7’s Standards for Business Process Outsourcing Services
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24/7/365
CoverageStay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
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Transparent
Flexibility
We adapt to your business style, business processes, and data protection requirements, all while being under your control.
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Customised
RecruitmentWe recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
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Full
Availability
We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
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Consistent
ExcellenceWe continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
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Reliable Peace
Of MindEnhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Your business process outsourcing services can include
Frequently Asked Questions
Why should I consider outsourcing my back-office tasks?
Outsourcing your back office brings lots of benefits. Here’s what you may count on:
- Save Time – Free up your schedule to focus on business growth
- Cut Costs — Outsourcing instead of hiring full-time staff can reduce overhead expenses. We provide cost-effective solutions that your company can benefit from.
- Expert Help – Get access to skilled professionals who handle your administrative tasks efficiently and accurately.
- Boost Efficiency – Improve your workflow by letting specialists manage your back-office operations.
- Scalability — You can easily adjust the level of support based on your business needs, whether you’re scaling up or down.
Outsourcing your back-office tasks means you can streamline operations and focus on your core strengths. Contact us today!
What tasks are covered under your back office support services?
By providing high-quality back office support, we handle various essential tasks that keep your business running smoothly. This includes:
- Data Entry. Efficiently manage and input complex data to ensure accuracy and reliability. Our teams have great deal of competency in Excel operations or any other software used in your Data Entry process. We can format, scan, do data conversion, include process automation, analyze financial records with precision.
- Payroll Processing. Handling your payroll needs so your employees are always paid on time.
- IT Support. Offering reliable back office tech support to keep your systems up and running.
- Human Resources. Managing HR tasks such as recruitment, onboarding, and employee records.
- Accounting and Bookkeeping. Keeping your financials in check with precise and reliable accounting services.
- Procurement and Supply Chain.
With our reliable back office support, you can focus on your core business activities while we care for the rest!
How can back office outsourcing save costs for my business?
Back office outsourcing services provide solid cost savings by reducing overheads and labor expenses. You won’t need additional office space or full-time employees with benefits. Thanks to the expertise of professional providers, it also enhances efficiency and productivity, allowing you to focus on core business activities.
How can outsourcing back office functions benefit my business?
Outsourcing back office functions can hugely benefit your business in several ways. We support a wide range of industries, from e-commerce to accounting and finance, ensuring that your business functions run smoothly and efficiently. We free up your time by handling these tasks, allowing you to focus on strategic decision-making. You can concentrate on growing your business while we care for the details! The outsourcing process especially in providing back office support is much simpler than some managers think.
How can I track the performance and efficiency of the back-office support services?
Outsourcing back office tasks cuts costs by reducing overhead and labor expenses. Plus, you get expert efficiency, freeing you to focus on growing your business. You may track the performance of your back-office by measuring the relevant KPIs, by staying in close touch with the outsourced backoffice specialists and their managers, by utilising automated data analytics tools, by reading the reports from our Quality Assurance department. One can always customize the administrative support process to be strictly followed by our responsive back-office teams. We are accurate and efficient. We help businesses with flexible pricing models.
Book a call and get your
back office solution
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What Are Back Office Outsourcing Solutions?
Outsourcing office services means delegating all your company’s back-office operations to another company specializing in providing back-office support.
Let’s take a closer look at what back-office outsourcing solutions entail. So, back office outsourcing solutions involve handing over your key but time-consuming administrative tasks to a team of experts. This can include everything from support back office process data entry and payroll processing to IT support, logistics, finance, recruitment and human resources management. By outsourcing these functions, you can optimize your in-house resources and focus on more strategic tasks while ensuring that your back office runs smoothly and efficiently by a dedicated team. It’s like having an extended team that handles the details so you can concentrate on growing your business. Simple, practical, and intelligent!
Benefits of Back Office Outsourcing Services
Discover the fantastic benefits of back office services WOW24-7 can guarantee you:
- Solid Efficiency Boost — Let experts handle administrative tasks and run management services so your team can focus on what they do best.
- Cost Savings — Reduce operational costs by up to 60%.
- Expertise Access — Gain access to the best talent and knowledge without the hassle of hiring in-house. With industry experience on your side, your offshore team can easily cope with large volumes, seasonal spikes and other typical issues.
- Scalability — Easily scale your operations up or down based on your business needs.
- Improved Accuracy — Professional back office services ensure precise and error-free work.
- Enhanced Productivity — Delegate data entry service and you'll free up valuable time and resources to drive your business forward.
Time you took your business to the next level? Test out our back office BPO services today!
Back Office Function That Can Be Outsourced?
Tracking the performance and efficiency of our back-office support services is simple and effective with our back office outsourcing company. We provide organized and accessible reports that detail all the data collected from our activities. You’ll have a clear view of how these services impact your business operation, allowing you to make informed decisions and ensure everything runs smoothly.