10+ years of experience
Helping Retail, SaaS, IoT & Travel Companies
Based in Europe and North America
100+ Clients From 20+ Countries Have Already Trusted Us
Back office issues often result in neglected core functions,
causing a loss of focus and time struggles.
Balancing core responsibilities with back office demands can
lead to delays in essential activities and concerns about
accurate data management.
The overwhelming volume of back office tasks creates
resource challenges, impacting overall operational
efficiency.
Leave manual double-checking behind. Scroll to
unlock the solution.
WOW24-7 provides efficiency, operational error
reduction and scalable specialized expertise led
by an expert Team Lead.
We assure you of complete adaptation and integration as if our team were right there in your office.
Trim operational costs up to 60%. Get agents half the price but all the quality. Save big on your bottom line!
Share your challenge with us and we'll become your back office service provider
Book a call with usNo need to change your business process or software.
By outsourcing customer services with WOW, we’ll integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
We provide support within these industries.
Get Started NowYou get comprehensive back-office assistance, not just agents.
Your project is managed by a trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
It is an optimal choice for you if your office support service has a small and average number of tasks.
A quick-start outsourced support for your
daily operations.
Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal back office solution for companies with medium to high volumes of tasks.
Recommended for targeted product/industry expertise.
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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.
WOW24-7 has been providing customer and operational support to our software engineering group of companies since 2008. In 2016, WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).
We provide excellent back office support solutions. But you can cancel our agreement anytime with just a quick heads-up.
We control the quality of communications
and ensure compliance with the indicators specified in the SLA.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Book a call and get your
back office solution