Back Office Support Services - Back Office Outsourcing
English
Сompany
English
10+ years of experience

Back Office Outsourcing Services

Helping Retail, SaaS, IoT & Travel Companies Based in Europe and North America
Up to 60% budget savings
Team scalability up & down
Increased process efficiency
Operational error reduction
100+ Clients From 20+ Countries Have Already Trusted us
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Operational Support Challenges

Back office issues often result in neglected core functions, causing a loss of focus and time struggles.

Balancing core responsibilities with back office demands can lead to delays in essential activities and concerns about accurate data management.
The overwhelming volume of back office tasks creates resource challenges, impacting overall operational efficiency.
Leave manual double-checking behind. Scroll to unlock the solution.

Back Office Outsourcing

WOW24-7 provides efficiency, operational error reduction and scalable specialized expertise led by an expert Team Lead.
1
Free up working capital & in-house staff. Concentrate on what matters.
2
Delegate non-core back-office support and repetitive clerical tasks.
3
Stop your top talent from leaving – ease up on admin tasks.
4
Up to 24/7/365 coverage (including after-hours, weekends, and holidays).
Back Office Outsourcing Services
We assure you of complete adaptation and integration, as if our team were right there in your office.
A Promise Backed By Results
Back Office Outsourcing Services
Trim operational costs up to 60%. Get agents half the price but all the quality. Save big on your bottom line!
Share your challenge and we'll become your back office service provider
Your Business - Your Rules

We are experts in various CRM & ERP systems, including your industry-specific ones.

We are experts in:
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services

Back office outsourcing services to tackle:

Order-related issues
– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
Usability issues
– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications
Troubleshooting
– Refund issues
– Debt collection
– Systems set up
– Handling complex requests
Back Office Outsourcing Services
Administration & Concierge Service
Back Office Outsourcing Services
HR, Business & Finance
Back Office Outsourcing Services
Industry-Specific & Tech Tasks
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
Back Office Outsourcing Services
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Back Office Outsourcing Services
We provide support within these industries.
Some of your business benefits:
1
Better customer & employee outcomes with a stronger bottom line with up to 60% savings.
2
Mundane tasks delegation while your team prioritizes more complex and fruitful initiatives.
3
Resource scalability and optimisation: pay only for the volume you need and when you need.
4
Stronger sales response due to improved efficiency and fast support.
Back Office Outsourcing Services
There are some personal benefits:
1
Streamlined communication with a team of agents, as if we are right there in your office.
2
Worry-free work as our Team Lead ensures smooth operations without delays or troubles.
3
No more hiring and onboarding issues: we’ll handle agent recruitment and training for you.
4
Time to finally take a break, start a course or go on your well-deserved vacation.
Back Office Outsourcing Services

Our Subscription Plans

You get comprehensive back office assistance, not just agents.
SHARED BUNDLES

The project is handled by a skilled, experienced, and cohesive team of 5-6 agents working round-the-clock on 2-5 projects concurrently, ensuring seamless coverage.

It is an optimal choice for you if your office support service has a small and average number of tasks.

A quick-start outsourced support for your daily operations.

DEDICATED BUNDLES

The business process outsourcing project is managed by a dedicated agent or a team that works exclusively on your company project. Any language, schedule, or project complexity.

The optimal back office solution for companies with medium to high volumes of tasks.

Recommended for targeted product/industry expertise.

6 stages to transform your back office customer support

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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
Back Office Outsourcing Services
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1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

Back Office Outsourcing Services
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0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
Back Office Outsourcing Services
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1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
Back Office Outsourcing Services
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1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
Back Office Outsourcing Services
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1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
Back Office Outsourcing Services
click next board
And see all content
1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
click next board
And see all content
1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

click next board
And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
click next board
And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
click next board
And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
click next board
And see all content
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.

Who we are

WOW-24 has been providing customer and operational support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
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Back Office Outsourcing Services

WOW24-7’s Guarantees

Data Privacy & Security
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
Get a service, pay after
From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).
No one-year contract requirement
We provide excellent back office support solutions. But you can cancel our agreement anytime with just a quick heads-up.
Quality System
We control the quality of communications and ensure compliance with the indicators specified in the SLA.
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Back Office Outsourcing Services
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WOW24-7’s Standards for Business Process Outsourcing Services

Back Office Outsourcing Services
24/7/365 coverage
Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Back Office Outsourcing Services
Customised recruitment
We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Back Office Outsourcing Services
Full availability
We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Back Office Outsourcing Services
Consistent excellence
We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Back Office Outsourcing Services
Transparent Flexibility
We adapt to your business style, processes, and data protection, all under your control.
Back Office Outsourcing Services
Unwavering peace of mind
Transform your work environment by outsourcing all of your high-pressure or hard tasks.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Book a call and get your
back office solution