Back Office Support Services - Back Office Outsourcing

10+ years of experience

Back Office
Outsourcing Services

Helping Retail, SaaS, IoT & Travel Companies
Based in Europe and North America

  • Up to 60% budget savings
  • Increased process efficiency
  • Team scalability up & down
  • Operational error reduction

100+ Clients From 20+ Countries Have Already Trusted Us

Operational Support
Challenges

Back office issues often result in neglected core functions,
causing a loss of focus and time struggles.

Balancing core responsibilities with back office demands can
lead to delays in essential activities and concerns about
accurate data management.

The overwhelming volume of back office tasks creates
resource challenges, impacting overall operational
efficiency.

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Back Office Outsourcing

WOW24-7 provides efficiency, operational error
reduction and scalable specialized expertise led
by an expert Team Lead.

  1. Free up working capital & in-house staff.  
    Concentrate on what matters.
  2. Delegate non-core back-office support
    and repetitive clerical tasks.
  3. Stop your top talent from leaving – ease up
    on admin tasks.
  4. Up to 24/7/365 coverage (incl. after hours,
    weekends & holidays).

We assure you of complete adaptation and integration as if our team were right there in your office.

A Promise Backed By Results

Trim operational costs up to 60%. Get agents half the price but all the quality. Save big on your bottom line!

Share your challenge with us and we'll become your back office service provider

Book a call with us

Your Business - Your Rules

No need to change your business process or software.

By outsourcing customer services with WOW, we’ll integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Back office outsourcing services to tackle:

  • Admin & Concierge Service

    • Admin & communication
    • Data entry & moderation
    • Concierge service
    • Booking & tracking
    • Inventory management
  • HR, Business & Finance

    • Staff management & training
    • B2B vendor communication
    • Bookkeeping, billing & invoicing
    • Reports, research & analysis
    • Concerns & complaints
  • Industry & Tech Tasks

    • Product assistance
    • Supplier coordination
    • IT setup & feature updates
    • User experience testing
    • Quality assurance
  • apparel & fashion
  • saas & software
  • IoT & hardware
  • t

We provide support within these industries.

Get Started Now

Some of your business
benefits:

  1. Better customer & employee outcomes
    with a stronger bottom line with up to 60% savings.
  2. Mundane tasks delegation while
    your team prioritizes more complex and fruitful initiatives.
  3. Resource scalability and optimisation: pay only
    for the volume you need and when you need.
  4. Stronger sales response  due to
    improved efficiency and fast support.

There are some
personal benefits:

  1. Streamlined communication with a team of agents,
    as if we are right there in your office.
  2. Worry-free work as our Team Lead ensures smooth
    operations without delays or troubles.
  3. Resource scalability and optimisation: pay only
    for the volume you need and when you need.
  4. Stronger sales response  due to
    improved efficiency and fast support.

Our Subscription Plans

You get comprehensive back-office assistance, not just agents.

  • SHARED BUNDLES

    Your project is managed by a trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

    It is an optimal choice for you if your office support service has a small and average number of tasks.

    A quick-start outsourced support for your
    daily operations.

    See pricing
  • DEDICATED BUNDLES

    Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.

    The optimal back office solution for companies with medium to high volumes of tasks.

    Recommended for targeted product/industry expertise.

    See pricing

6 stages to transform your back office customer support

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks


Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

WOW24-7 has been providing customer and operational support to our software engineering group of companies since 2008. In 2016, WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

We provide excellent back office support solutions. But you can cancel our agreement anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for Business Process Outsourcing Services

  • 24/7/365
    Coverage

    Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

  • Transparent
    Flexibility

    We adapt to your business style, business processes, and data protection requirements, all while being under your control.

  • Customised
    Recruitment

    We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

  • Full
    Availability

    We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

  • Consistent
    Excellence

    We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

  • Reliable Peace
    Of Mind

    Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

  • Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Book a call and get your
back office solution

Get started