10+ years of experience
Back Office Outsourcing Services
Helping Retail, SaaS, IoT & Travel Companies
Based in Europe and North America
Up to 60% budget savings
Team scalability up & down
Increased process efficiency
Operational error reduction
100+ Clients From 20+ Countries Have Already Trusted us
Operational Support Challenges
Back office issues often result in neglected core functions, causing a loss of focus and time struggles.
Balancing core responsibilities with back office demands can lead to delays in essential activities and concerns about accurate data management.
The overwhelming volume of back office tasks creates resource challenges, impacting overall operational efficiency.
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Back Office Outsourcing
WOW24-7 provides efficiency, operational error
reduction and scalable specialized expertise
led by an expert Team Lead.
1
Free up working capital & in-house staff.
Concentrate on what matters.
2
Delegate non-core back-office
support and repetitive clerical tasks.
3
Stop your top talent from leaving β ease up on admin tasks.
4
Up to 24/7/365 coverage (including after-hours, weekends, and holidays).
We assure you of complete adaptation and integration,
as if our team were right there in your office.
A Promise Backed By Results
Trim operational costs up to 60%. Get agents half the price but all the quality. Save big on your bottom line!
Share your challenge and we'll become your
back office service provider
Your Business - Your Rules
We are experts in various CRM & ERP systems, including your industry-specific ones.
We are experts in:
Back office outsourcing services to tackle:
Order-related issues
– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
Usability issues
– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications
– Navigation
– Add/remove features
– Modification of notifications
Troubleshooting
– Refund issues
– Debt collection
– Systems set up
– Handling complex requests
– Debt collection
– Systems set up
– Handling complex requests
Administration & Concierge Service
- Admin & communication
- Data entry & moderation
- Concierge service
- Booking & tracking
- Inventory management
HR, Business & Finance
- Staff management & training
- B2B vendor communication
- Bookkeeping, billing & invoicing
- Reports, research & analysis
- Concerns & complaints
Industry-Specific & Tech Tasks
- Product assistance
- Supplier coordination
- IT setup & feature updates
- User experience testing
- Quality assurance
We provide support
within these industries.
Some of your business benefits:
1
Better customer & employee outcomes with a stronger bottom line with up to 60% savings.
2
Mundane tasks delegation while your team prioritizes more complex and fruitful initiatives.
3
Resource scalability and optimisation: pay only for the volume you need and when you need.
4
Stronger sales response due to improved efficiency and fast support.
There are some personal benefits:
1
Streamlined communication with a team of agents, as if we are right there in your office.
2
Worry-free work as our Team Lead ensures smooth operations without delays or troubles.
3
No more hiring and onboarding issues: weβll handle agent recruitment and training for you.
4
Time to finally take a break, start a course or go on your well-deserved vacation.
Our Subscription Plans
You get comprehensive back office assistance, not just agents.
SHARED BUNDLES
The project is handled by a skilled, experienced, and cohesive team of 5-6 agents working round-the-clock on 2-5 projects concurrently, ensuring seamless coverage.
It is an optimal choice for you if your office support service has a small and average number of tasks.
A quick-start outsourced support for your daily operations.
DEDICATED BUNDLES
The business process outsourcing project is managed by a dedicated agent or a team that works exclusively on your company project. Any language, schedule, or project complexity.
The optimal back office solution for companies with medium to high volumes of tasks.
Recommended for targeted product/industry expertise.
6 stages to transform your back office customer support
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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
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1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
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0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
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1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
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1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
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1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
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And see all content
1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
click next board
And see all content
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
click next board
And see all content
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
click next board
And see all content
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
click next board
And see all content
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
click next board
And see all content
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2β4 weeks,
the team of agents goes live.
the team of agents goes live.
Who we are
WOW-24 has been providing customer and operational support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
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WOW24-7βs Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines ofΒ GDPR, ISO27001, ISO9001. PCI DSS and ISO27701Β are coming soon.
Get a service, pay after
From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).
(a 1-month deposit is required).
No one-year contract requirement
We provide excellent back office support solutions. But you can cancel our agreement anytime with just a quick heads-up.
Quality System
We control the quality of communications and ensure compliance with the indicators specified in the SLA.
WOW24-7βs Standards for Business Process Outsourcing Services
24/7/365
coverage
Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Customised recruitment
We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Full
availability
We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Consistent
excellence
We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Transparent Flexibility
We adapt to your business style, processes, and data protection, all under your control.
Unwavering peace of mind
Transform your work environment by outsourcing all of your high-pressure or hard tasks.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Your business process outsourcing services can include
service #1
Customer Support
service #2
Contact Center Customer Support
service #3
Call Center
Support Services
service #4
Technical Support Services
service #5
e-Commerce Customer Support
service #6
SaaS Customer Support
service #7
Travel Customer Support
service #8
E-Learning & Education Support
service #9
IoT & hardware customer support
service #10
Email Support Services
service #11
Dedicated Support
service #12
Live Chat Answering Services
service #13
Virtual Assistance & Helpdesk
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back office solution
back office solution