Episode 20

What to Learn from Fortune 100 Customer Success Strategies

09.09.2024

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Episode Summary

Shareth Ben, Chief Customer Officer at Apptega, shares insights on executing customer success strategies in large organizations. He emphasizes the role of change management, internal collaboration, and data-driven decision-making in achieving competitive advantage and highlights the importance of aligning internal processes to enhance customer outcomes and productivity.

Steven MacDonald Podcast Host

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Video's length

(00:57)
Introduction to Shareth Ben
(24:12)
Full Podcast Episode
(03:50)
Breaking Silos: Key to Better Team Collaboration
(04:36)
Internal and External Customer Success Through Strategic Empathy
(03:14)
Customer Experience as a Sustainable Competitive Advantage
(01:36)
Using Data to Enhance Sales, Product, and Customer Advocacy
(00:55)
Empowering Teams Through Trust and Openness
(02:14)
Boosting Team Productivity: Addressing America's Productivity Crisis Internally
(02:11)
Leading with Data to Drive Change and Business Success
(00:59)
Breaking Silos: Key to Better Team Collaboration
(00:59)
Internal and External Customer Success Through Strategic Empathy

Change management is key. My years of customer-facing experience with enterprise clients are now helping me promote collaboration and achieve outcomes for both customers and the company.

Shareth Ben Chief Customer Officer at Apptega

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