Blog

10 Email Response Templates That Work: Check Them Out!

From standard customer service responses to forms created when you receive no reaction to the follow-up letter – these are all important categories of business emails that may either save your reputation or destroy the image of your company completely. It all depends on how well you know your target…

Read more

5 Ways in Which a Business Can Benefit by Using a Live Chat Support

“What is a live chat support?” “How does a live chat work?” Those are common questions faced by businesses that look for ways to improve their customer experience. The primary factor that makes clients choose specific service is the support that can provide answers to the urgent questions and complaints…

Read more

Difference between Customer Service and Customer Experience: Does It Exist?

Is There a Difference between Customer Service and Customer Experience? Managing client perception is one of the most critical things that companies should be doing. However, many businesses focus on their goals instead of studying the target audience. The tastes and expectations of customers change pretty dynamically. When it comes…

Read more

The Complete List of Outsourcing Customer Service Pros and Cons

  Outsourcing Customer Service Pros and Cons: Here Is What You Should Know When is outsourcing not beneficial? What is the right time to hire an external support team? How to choose the agency? We will briefly cover these points in our article. Before we go, you should know that…

Read more

Outsourcing Customer Services: Advantages and Disadvantages of CRM

10 Pros and Cons of CRM Outsourcing Customer Services for Your Company Previous year shows that overall customer relationship management (CRM) usage increased up to 74%, showing an 18% growth annually. Almost 90% of corporations with more than 10 workers on board are actively using CRM nowadays. Almost 75% of…

Read more

Most Essential Facts about Business Process Outsourcing You Should Know

Everything You Have to Know about Business Process Outsourcing Before we discuss all the essentials of business process outsourcing, we would like to share some impressive facts and statistics with both experienced entrepreneurs and young startups. To begin with, the industry had increased by $12 billion in 2016-17. Second, such…

Read more

Your Best Virtual Assistant: Discover Why and How to Find One

Businesses that feel like they need to concentrate on their core activities may think about delegating secondary tasks to so-called virtual office assistant companies. The effectiveness of outsourcing companies has been proven thousands of times so far. To begin with, the company’s owners should think about the time required for…

Read more
Get in touchWe can solve problems