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What Is Technical Support: Definition, Purposes, and Role in Business

What Is Technical Support? Definition and Meaning It is hard to imagine any online business today without reliable, stable tech support. What is technical support? This term stands for a range of services aimed at providing website or app users with fast help with any issues that may arise. In…

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Customer Support Outsourcing: How to Succeed in Onboarding New Agents

Congratulations! After a thorough research and weighing up pros and cons, you’ve finally decided to outsource customer support services. This was a long way to go but the most crucial is yet to come; you need to ensure your new agents will perform as well as your in-house team and help you…

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5 Customer Service Tips for Early-Stage Startups

The primary goal of every startup in the early stage is to make the world know about their innovative idea and kick-start selling a product or service with a bang. If done right, marketing can do miracles for your startup and bring hundreds of customers making your company the next…

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3 Myths About Customer Service Outsourcing

Customer Service Outsourcing Myths The fast growth of technology has changed the business operations and provided new opportunities for business development in the global market. Business processes outsourcing remains one of the most significant contributors to a world economy. Despite the fact that it’s quite a new concept, outsourcing industry is…

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Chatbot Customer Support: New Pain of Crypto Сurrency Exchanges

  Thanks, technology world, chatbots became a mainstream. Anytime you decide to make a call in order to have an access to any business services, chances are high that you may be greeted by automated software, designed to assist you to access the service. This is an aspect that is…

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Tips on Hiring for Outsourced Customer Service

Want to provide effective customer support? You can do this with ease! But only if you have qualified employees who are proficient enough to deliver wow support experience. And it really matters as customer care have an enormous influence on a public image of your brand. The statistics show that…

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