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Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

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The Ultimate Guide to Outsourced Lead Generation

Table of contents Lead generation is a critical part of the marketing strategy. However, many companies struggle to develop a proper lead gen strategy. Lead generation helps businesses expand their client base and promote brand awareness. Leads are divided into 4 categories: marketing…

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How to handle difficult customers

Table of contents Customer frustration is something that every customer support agent has to deal with from time to time and there are efficient ways to handle such situations. Listening is the first key principle in dealing with a difficult customer  Staying calm…

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The Importance of Call Center Outsourcing Services

Call center outsourcing offers a great set of benefits that positively impact business performance. Outsourcing customer support helps companies to save money and reserve it for business development. Companies that use call center outsourcing services get flexibility and scalability options for their customer…

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Call Center Outsourcing Market Is Growing Globally

Call center outsourcing is a popular resource among many businesses and according to multiple sources, the industry is steadily growing. A global call center outsourcing market 2020-2024 report projects that the market is poised to grow by $13.67 billion during the next couple…

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Q&A With a Client: Under Lucky Stars About WOW24-7 Services

Under Lucky Stars is a retail company that creates unique star maps showcasing constellations that are of specific dates and places. WOW24-7 helps the company to handle its customer support and cover inquiries across multiple channels. In this interview, the head of the…

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How to Measure Customer Satisfaction Effectively

Growing a successful venture obliges you to do a number of things to make it work. Among them are proper recording, adherence to the strategic plan, and client gratification. You can do everything possible, but without satisfying your clients, the venture can never…

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