Blog

Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

Read more

5 Common Customer Support Mistakes and How To Avoid Them

Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…

Read more

Call Center as Public Relations Tool

Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…

Read more

Wow24-7 Receives New 5-Star Review on Clutch

In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…

Read more

WOW24-7 Reaches 100 Employees

Despite what the world says about 2020, the last year has been great for WOW24-7 as our team has more than doubled in size. We now have over 100 employees and the number continues to grow. With the expansion of our team, we…

Read more

Key Metrics to Measure Call Center Productivity

A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…

Read more

Guide to Customer Support Training

The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…

Read more

WOW24-7 ranks among top call centers on Clutch

WOW24-7 is featured on the list of the top call centers on Clutch. According to the leading review platform, WOW24-7 is one of the best contact center agencies in the world. The support outsourcing company has made it to the top list due…

Read more

Q&A With a Client: HMD Clinical About Customer Support Service

Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed to accommodate clinical trials with effective database and management solutions. The platform supports the storage of validated visit modules, web reports, randomization schemas, supply algorithms, administrative…

Read more

How customer support outsourcing can improve your business

Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…

Read more
Get in touchWe can solve problems