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Tips for Startups: How to Create an Industry Survey?

  Are you thinking about an industry survey to yield legitimate results? Market surveys are often the best way to find out more about the supply and demand, potentially successful products and services, customer needs, and more. However, the accuracy of results depends on the way you organize the questions…

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We didn’t want to lose any more time…or any more customers!

MATE.bike is an e-bike company born in Copenhagen, Denmark founded by Christian Adel Michael, Julie Kronstrøm Carton, and Bertrand Carton. They launched their campaign in 2016 which became the most successful Denmark’s Indiegogo crowdfunding project.      Bertrand Carton – CEO of MATE.bike shared with us his vision about the right way…

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In full swing for investors: Oleksii Vitchenko about Web Summit 2017

In full swing for investors: Oleksii Vitchenko about Web Summit 2017 WOW24-7 and Digital Future teams admitted that Web Summit aced a test this year for startups from different parts of the world.   Digital Future is a leading Ukraine-born VC firm that invests at Seed and Early Stage in…

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Understanding the Value of a Customer Complaint

The Customer Rocks the Crown   We’ve probably all heard the phrase ‘the customer is the ultimate king.’ Or ‘the customer is always right.’ You might even have been reprimanded by your boss due to a disagreement with a customer or a complaint that was raised due to a glitch…

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3 Essential Client-Focused Metrics Every Customer Service Team Should Measure

  Because of the limited resources, many small-sizes companies and startups make one common mistake making hiring decisions: prefer sales experts over customer support. And nothing is surprising. In fact, they’re striving to scale their client base in the shortest possible time.   But in today’s business environment, attracting new…

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Where Content Marketing and Customer Support Meet?

  After more than 12 years spent in the field of customer support, thus content management and marketing, WOW24-7 team has finally realized the role of quality customer support. Through these years, we have faced the pros and cons of customer service. Perhaps, every person was tormented by the low-quality…

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Why tech startups fail without outsourcing?

Startups succeed, but only a few of them. Technology startups with the greatest innovations, newest ideas fail because of enormous pressure of market competition. According to Startup Death Trends, tech startups fail with a 90% failure rate just after 20 months after their last funding round. The reasons for such…

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Tips for Startupers: How to Provide Your Customer with WOW-Experience?

One challenge facing all companies in the highly competitive and globalized business environment is how to gain and retain customers. This challenge is particularly grave for startups, who have to attract new customers. In fact, according to Entrepreneur, 75% of startups fail due to various reasons, one of which is…

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Creating Efficient Email Strategy for Customer Support

Creating Efficient Email Strategy for Customer Support Nowadays, every business owner knows how significant it is to provide exceptional customer experience. And there is no surprise. According to research conducted by Walker, customer experience will surpass price and product as the key brand differentiator by the end of 2020. Digital…

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