Blog

Is it a good idea to outsource cold calling services?

What is cold calling? Cold calling is the earliest stage of selling process. Cold calling typically refers to the first telephone call made to a prospective customer. The main purpose of cold calling is to capture your customer for the first time without any appointment at commercial premises or households….

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Stop measuring customer satisfaction incorrectly!

You probably know lots of metrics to measure customer satisfaction. But using incorrectly, you can make from them a vanity metrics. 89% of clients stop doing business with a company after experiencing poor customer service. To forestall such percentage of unsatisfied customers it is important to know how to measure…

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Story of success: WOW24-7 and Freshdesk

The endless space for improvement with Freshdesk Hello, we are WOW24-7 – stellar and European based customer support service. While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please clients. While being a novice or a…

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“The best technology conference on planet”. FORBES

If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in New Orleans at Collision “America’s fastest growing tech conference”. We will be there on May 2-4 and we are ready to answer all your questions and to deliver WOW support experiences…

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How Startups Benefit From Outsourced Service?

The startup industry is hard to ignore as it is an influential part of the world’s economy. 3 new startups launch worldwide every second. “Founders and CEO of every startup should pay attention to the depths of business without spending time on lead generation, customer support and virtual assistance” –…

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MEET WOW24-7 AT GLOBAL MOBILE INTERNET CONFERENCE IN TEL-AVIV

If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in Tel-Aviv. We will be there on March 21-26. We are ready to answer all your questions and to deliver WOW support experiences to your future customers. On the March 22nd, you…

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5 Tips On How To Manage A Customer Service Team

How To Manage A Customer Service Team 5 Tips for Founders and CEO Reality shows that heavy percentage of clients refuse to deal with the company just because of bad customer support experience. 80% of companies think they deliver best support practices, but only 8% of their customers think the…

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Social Media Marketing is Crucial for Your Customer Support Strategy

Supporting customers is an ever-evolving process which includes an activity in social media resources. There is no doubt, that social media oriented customer service will help you to grow your business. Your customer is the modern one and by delivering great support on the social platforms you can build strong…

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