Blog

Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

Read more

BPO vs KPO: definition and key differences

BPO and KPO are two types of outsourcing that have different functions Business process outsourcing provides support in back-office and front-office operations The main advantages of outsourcing to BPO agencies are cost-efficiency, wide talent pool and productivity enhancement Knowledge process outsourcing provides information-related…

Read more

How to write an effective call center script

Call center scripts serve as guides for customer support representatives  Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make your…

Read more

The Ultimate Guide to Hiring Virtual Assistant

In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much does a virtual assistant cost Choosing the right visual assistant Any business has multiple mundane activities that take a…

Read more

How to get the maximum effect from your inbound call channel

Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…

Read more

Q&A With a Client: Talaera About Their Experience With WOW24-7

Talaera provides a personalized online business English coaching to employees at multinational companies. The platform’s founders Anita Anthonj and Mel MacMahon started the company after recognizing that there’s a sore need for a personalized Business English training program in the global marketplace.  WOW24-7…

Read more

8 Steps to Personalize Your Customer Support

  Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…

Read more

5 Common Customer Support Mistakes and How To Avoid Them

Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…

Read more

Call Center as Public Relations Tool

Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…

Read more

Wow24-7 Receives New 5-Star Review on Clutch

In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…

Read more

WOW24-7 Reaches 100 Employees

Despite what the world says about 2020, the last year has been great for WOW24-7 as our team has more than doubled in size. We now have over 100 employees and the number continues to grow. With the expansion of our team, we…

Read more
Get in touchWe can solve problems