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Ecommerce Customer Service Outsourcing: Is It Effective or Not?

Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, secondary business activities) and increase staff. Nowadays, outsourcing eCommerce is a common practice in the business world. Most companies that use such services do that in order to cut costs…

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Cost Saving Customer Support: Myth or Reality?

As client care teams are responsible for both acquiring new buyers and retaining the old ones (just as marketing department, for instance), a company should not underestimate the role of these professionals. Thus, it is vital to know the justified customer service cost and way to reduce it. What can…

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Which of the Best Customer Support Models Should You Choose?

Did you know that self-service checkout lines are actively replacing call centers? The desire to get served faster makes at least tech-savvy customers serve themselves instead of turning to experts on the phone. People hate waiting in lines. Also, they prefer to avoid companies in which customer support reps lack…

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What Is Support Department? Definition and Meaning

With the level of tech integration into almost every facet of the business, it is significant for organizations of different sizes to have a support team. Some of them focus on serving clients’ quotes and answering questions (customer support) while others focus on solving technical issues (technical support). Client support…

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What Is SLA? Service Level Agreements and Their Role in Business

What do service level agreements stand for? What is SLA in call center? Those are popular questions among many businesses and their clients today. On the whole, one should not ignore the importance of these documents. SLA is an integral part of any IT vendor contract. It pulls together info…

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10 Email Response Templates That Work: Check Them Out!

From standard customer service responses to forms created when you receive no reaction to the follow-up letter – these are all important categories of business emails that may either save your reputation or destroy the image of your company completely. It all depends on how well you know your target…

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5 Ways in Which a Business Can Benefit by Using a Live Chat Support

“What is a live chat support?” “How does a live chat work?” Those are common questions faced by businesses that look for ways to improve their customer experience. The primary factor that makes clients choose specific service is the support that can provide answers to the urgent questions and complaints…

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Difference between Customer Service and Customer Experience: Does It Exist?

Is There a Difference between Customer Service and Customer Experience? Managing client perception is one of the most critical things that companies should be doing. However, many businesses focus on their goals instead of studying the target audience. The tastes and expectations of customers change pretty dynamically. When it comes…

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