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How to Boost the Quality of Your Customer Support via Facebook

Useful Tips: How Can Facebook Help Your Customer Support? It’s been long since brands embraced the power of social media and included a social media strategy into their general marketing efforts. With new features rolling in every month, companies manage to get even more leverage in communications with their customers…

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5 Words Every Business Amateur Is Scared Of

5 Common Problems Entrepreneurs Must Overcome To Be Successful According to Forbes, 90% of all startups fail. The dramatic statistics scares off many potential entrepreneurs. Even if you make mistakes, there is still a chance to survive. At least, 10% of entrepreneurs who start their business know how to overcome…

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Predetermine your customer behavior!

Why Is Consumer Behavior Essential For Customer Support? Customer-oriented approach rules the world today. The customer experience is the next competitive battleground. Jerry Gregoire While you are in e-commerce, retail or SaaS, your best friends are metrics which measure the level of customer satisfaction, loyalty, acquisition, and retention etc. Although,…

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All You Need To Know About Customer Support Software

What Is Customer Support Software? Often times in business, especially ventures that involve a lot of customer interaction, either personal or otherwise, there is a possibility to get overwhelmed with client demands and correspondences. Think about an online grocery store that needs to take and match orders, price them correctly,…

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New generation of outsourcing: Ukraine!

Best Outsourcing Countries: Why You Should Consider Ukraine? Ukraine is hard to ignore when it comes to outsourcing. Seven years ago, it crowded the top of the list of the best outsourcing countries for software development. But is the situation still the same? Does outsourcing in Ukraine remain professional and…

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Why choosing the right co-founder is crucial to your business?

Putting together a jigsaw puzzle: how to find the right co-founder Two heads are always better than one. Most of the illustrious businesses were founded by relationships between two (or more) people: Bill Gates and Paul Allen, Bill Gates and Melinda Gates (he’s good at this!), Sergey Brin and Larry…

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A Virtual Assistant in Belgium: A New Trend We Should Follow

Virtual Assistant: A New Trend from Belgium We All Should Consider No matter what kind of business you have, it’s impossible to do everything on your own. Some tasks require too much of your time (which you’d better spend on more important things), and some are simply boring or drain…

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Outsource Telemarketing from Singapore to Grow Your Business

  Telemarketing in Singapore: Why Outsource? A decade ago, everyone was saying that soon telemarketing will be gone. But it’s 2017 already, and telemarketing is still here. Moreover, it has become one of the most effective prospecting and marketing strategies, standing beside online advertisement and content marketing methods. Telemarketing in…

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The Benefits of Telemarketing Services for Small Businesses

How Outsourced Telemarketing Services Could Be Useful for Small Businesses Although it’s commonly believed that the Internet and the Web are becoming the primary channels of communication between businesses and their audiences, with a potential of substituting all other channels in the future, a phone is still working well as…

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The Importance of Outsourcing Data Entry Services

Is Outsourcing Data Entry Services Good for Your Business? Every business is built on and around databases – the databases of emails of potential clients, the databases of products, the databases of contractors, etc. If you’re a small business owner, managing them all can be a real bore for you,…

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