A Remote Employee: 10 Qualities to Look For

If the usual brick-and-mortar 9-to-5 work setup is now starting to feel suffocating and limiting for your company, then the time for change has come. In the modern world, where technology conquers new heights every day, and people value other things besides work and income, progressive companies take a step…

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How to WOW Retail Customers?

Are you dreaming of growing your retail business and making it a success? How exactly can you attract new prospects and turn you current clients into loyal customers? How to increase sales and make your customers happy at the same time?  Well, there may be dozens of answers to these…

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Top 7 Outsourcing Risks and How to Avoid Them

Outsourcing is becoming more and more popular from year to year among small start-ups as well as big enterprises. And there is no surprise as this is an efficient business strategy used to reduce recruitment and operational costs, focus on core processes, increase quality and bring in innovations. Besides, it…

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Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve the workflow. If you want to discover how to use it to your benefit, you’re at the right place. We’ll tell you about both positive and negative sides of this tool and its influence on your business. 5 main…

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How to Make Your Call Center Secure in 5 Steps

Each partnership that creates and sells different kinds of products and services interacts with its customers with the help of call centers. Such centers contain tons of digital information about all interactions between the company and customers. Accordingly, by protecting customer information, you will give your customer’s dependability and confidence….

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Sore point of SaaS: successful customer support

The need for innovation keep founders and developers of SaaS on their toes. According to The Enterprise Strategy Group (ESG), businesses increasingly value SaaS applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer satisfaction and poor retention rates. Providing your customer…

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