Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve the workflow. If you want to discover how to use it to your benefit, you’re at the right place. We’ll tell you about both positive and negative sides of this tool and…

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How customer support outsourcing can improve your business

Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…

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How to Use Presale and Upsale Approaches in Customer Support

Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…

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Customer Support in E-Learning: Raphaël Droissart, Learning Tribes

Raphaël Droissart is CTO of Learning Tribes, a global company that provides digital learning solutions all over the world. For more than 15 years, Learning Tribes has been offering learning solutions that support individuals and organizations in developing their skills and acumen to…

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5 Most Costly Aspects of Building Customer Support

5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…

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