Best Practices
What is SLA? Service Level Agreements and their role in business
What does the service level agreement stand for in business? What is SLA in a call center? Those are common questions among many businesses and
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For Small Business
Is outsourcing good or bad for your business?
Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit
Customer Care
Chatbot vs. live chat: differences, benefits & advice
Chat is becoming the most popular communication channel for almost half of all customers. Businesses use live chats with the chatbot to ensure efficient and
Customer Care
How contact center service providers approach sustainability & social responsibility
Compliance with the principles of sustainability and social responsibility is one of the most relevant topics for any company now. Many corporations even set up
Best Practices
What role does the representative play in providing a positive customer service experience?
Customer service is utterly essential for any big, developing, and successful organization. It gets in touch with the customers who have some inquiries, troubles, and
Best Practices
Useful phrases for your customer support representatives
Whether it’s about handling incoming leads or technical support for existing customers – the customer support service is the special forefront force of your business.
Best Practices
Benefits of a call center and how to use them in your favor
Call center outsourcing offers many benefits that positively impact business performance. Outsourcing customer support helps companies save money and reserve it for business development. Companies
Customer Care
Core distinctions between B2B and B2C customer support
Customer focus is what the entire business and the strategies of each company are the best around. Depending on this, you can choose B2B, B2C
Tips & Guides
How to generate B2B leads without creating new content
Generating high-quality B2B leads is a difficult job. But it’s an integral part of every business because it brings in new clients. The are many
Tips & Guides
The ultimate guide to outsourced lead generation
Lead generation is a critical part of the marketing strategy. However, many companies struggle to develop a proper lead gen strategy. Lead generation helps businesses
Customer Experience
How to handle difficult customers
Customer frustration is something that every customer support agent has to deal with from time to time and there are efficient ways to handle such