10+ Years of e-Commerce Expertise

Customer Support
Outsourcing

For Retail, SaaS, IoT & Travel Based in
Europe and North America

24/7 global coverage
In 10+ languages
Up to 60% budget savings
96+% CSAT

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100+ Clients From 20+ Countries Have Already Trusted Us

Struggling with Customer
Support Challenges?

Picture this: Your team, drowning in customers inquiries,
grapples with resource allocation, soaring expenses, and
relentless stress.

During holidays, inquiry spikes create a service quality
challenge that’s tough to navigate. The constant firing cycle
strains finances, team morale, and effective management.

As stress levels rise and vacations vanish, burnout looms,
impacting morale and productivity.

Break free from this cycle. Let us help your team
not just survive but thrive.

Customer Support
Outsourcing Services

WOW24-7 frees Customer Support Executives
from recruitment, training, team management,
and low CSAT concerns.

Up to 24/7/365 coverage (incl. after hours,
weekends & holidays).
Seamless multi channel support: calls, emails,
live chats, and social media – in 10+ languages.
Full support team management: From hiring to
performance, we’ve got you.
Cost-Efficient Assurance: SLA compliance &
fixed price with no costs for workplaces,
equipment, software.

Allow our customer support to bring joy to both your customers and internal team.

A Promise Backed By Results

Customer Satisfaction Score of Our Service — 96+%. Let's ensure your customers get the same outstanding service too.

Share your challenge with us and we'll come up with a customer support outsourcing solution

Book a call with us

Your Business - Your Rules

No need to change your business process or software.

By outsourcing customer services with WOW, we’ll integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Customer Support Outsourcing Service to tackle:

Order-related issues
- Pre- / post-sales support
- Shipping and Tracking
- Cancellations & Returns
- Payments & Refunds
Usability issues
- Problems with log-in
- Navigation
- Add/remove features
- Modification of notifications
Troubleshooting
- Refund issues
- Debt collection
- Systems set up
- Handling complex requests

Unlock these benefits for your
business

Seamless up-and-down scalability for
seasonal spikes.
Savings up to 60% of your budget compared
to an in-house support team.
Reduced time for time-consuming and
recurring tasks, such as refunds and returns.
Improved CSAT with 24/7 multilingual support
across all possible channels.

Enjoy time-saving
efficiency due to:

Lower workload: we will do all the hiring, management,
and onboarding for you.
Instant help at hand: Reach Team Lead or peers if
needed for issue resolution.
Freedom and autonomy: Escape the support grind to
focus on other vital work aspects.
Peace of mind: know that you don’t need to supervise it
constantly. Instead, enjoy your vacation

Our Subscription Plans

You get a comprehensive customer support service solution, not just agents.

SHARED BUNDLES

Your project is managed by an active, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

Best-in-class customer support for small to medium request volumes.

As a Level 1 triage service, we provide swift, quick-start customer care for businesses of any scale.
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DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.

Outsource your customer service if you handle medium to high customer request volumes.

As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
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6 stages to transform your customer support service

Project
estimation
Onboarding
start
Recruitment
and hiring
Training
QA check,
Pre-live
Team
goes live

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

Jump to Case Studies

WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for Customer Support Center

24/7/365
Coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Transparent
Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.
Customised
Recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Full
Availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Consistent
Excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Reliable Peace
Of Mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.