For many years, we have been saving businesses from failure caused by an insufficient customer care system. WOW24-7 developed unique strategies, efficient in a particular environment and for specific clients’ needs. It is precisely what we will do for your company if you outsource live chat customer service to us.
Our company has a solid background in providing live chat customer support to any-sized business, from startups to enterprises. Our personalized approach delivers results every time we set to work.
We operate live chats on dozens of websites providing businesses with effortless scaling opportunities and taking care of their customers. Involve WOW24-7 to supercharge customer experience while being confident in smart management and high service quality.
Customer support live chat is one of the most demanded ways to keep in touch with customers. It has various advantages over other communication channels, such as accessibility, convenience, and real-time response. However, setting up and maintaining in-house live chat support is usually time-consuming. Make this process cost-effective and focus on your first-priority tasks when we surprise your clients with the “WOW” level services.
Live chat support service is a type of customer support service where live chat support agents are in touch with clients in real time. The live chat agents are certified and trained to provide care to every customer. Our agents at WOW24-7 are trained to show empathy and handle any complex request quickly.
The live chat outsourcing price depends on the setting the client needs (24/7 or office hours only), one agent or the whole team, one language or multilingual support, and other factors. The monthly service fee starts from USD 895/month.
Live chat support allows customers to get answers to their questions immediately and conveniently without the need to reach out to the company via phone or email. Live chat agents’ KPIs are tracked in order to ensure the customers get their issues resolved. For example, time to first response, average handling time (AHT), Resolution Time, and of course, the main criteria is CSAT (a measurement for Customer Satisfaction).
Live chat support agents get requests in real-time via online chat, usually placed on a company’s website, messengers, and social media chats. A well-integrated software helps the live chat agents process information from one place (CRM or similar software), and find the right answers in the knowledge base to solve tickets quickly.