Live Chat Support Outsourcing - WOW24-7

Live Chat Support Outsourcing

Feel Like You Need Customer-Centric Live Chat Support? Strive To Drive Sales? Our Customer Service Team Can Help Your Business Recover And Make Your Clients Happy By Delivering Excellent Customer Care Services. We Are A Market-Proven Live Chat Service Provider Offering Flexible Solutions To Leading Brands.

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Our Clients' Achievements

Instead of wordy convictions from us, just look at what our customers say about their results

Outsourced Live Chat Support: What's Our Approach?

For many years, we have been saving businesses from failure caused by an insufficient customer care system. WOW24-7 live chat support developed unique strategies, efficient for chat conversations. Let us involve skilled customer service teams to cope with your chat volume and supercharge the customer service experience. WOW can manage multiple domains, providing unlimited scaling opportunities to engage more customers and turn live chat into the most convenient support channel for your audience.

Why WOW24-7

Our outsourced chat support has a solid background in providing live chat customer support to any-sized business, from startups to enterprises. Our personalized approach delivers results every time we set to work.

Feel The Benefits Of Outsourcing
Live Chat Support

  • Multilingual Support

    Hire live chat agent to support a conversation in various languages, including English, German, Spanish, French, Italian, etc.

  • Day & Night Shifts

    Boost customer satisfaction by keeping in touch with your audience around the clock! We are working without breaks and holidays.

  • Efficient
    Management Support

    Ensure better performance and customer base growth with easier remote WOW24-7 team management.

  • Fast Agent Selection Process

    Hire WOW24-7 to let us select skilled and experienced agents your business needs to turn each conversation into a piece of excellent interaction experience.

  • Arguably the
    Quickest & Most Flexible Onboarding

    WOW24-7 will prepare the email customer support agents for real-life interactions in under two weeks, regardless of the systems your company has adopted over the years.

  • Transferable Knowledge Base

    Apply a comprehensive and detailed WOW24-7 knowledge base structure to set up business processes and make each chat conversation smooth.

Live Chat
Management Is Our Strength

We operate live chats on dozens of websites providing businesses with effortless scaling opportunities and taking care of their customers. Involve WOW24-7 managed live chat provider to supercharge customer experience while being confident in smart management and high service quality.

Live Chat
Customer Service Is Vital For Your Business

Customer support live chat is one of the most demanded ways to keep in touch with clients. It has various advantages over other channels, like email support or phone support. Live chat window means accessibility, convenience, and real-time response. Using the pre-chat survey option or chat transcripts, you can collect valuable data on your customers’ behavior and preferences. Even the absence of coverage is not a problem here since the modern live chat app can deliver offline messages. However, setting up and maintaining in-house live chat support is usually time-consuming. So, make this process cost-effective and focus on your first-priority tasks. Hire a live chat agent. Opt for a chat support company. Or even better – choose us to surprise your clients with the “WOW” level real-time services.

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Frequently asked questions

How to provide great customer support while managing live chat?
Opting for live chat, customers are looking to solve their issues or get additional information immediately. Therefore, live chat support agents should always stay online, use well-integrated software to process large amounts of data, and answer in real time. A customer-oriented approach is vital here as well.
What is live chat support service, and how much does it cost?
Live chat support service is a type of customer support service where live chat support agents are in touch with clients in real time. The live chat agents are certified and trained to provide care to every customer. Our agents at WOW24-7 are trained to show empathy and handle any complex request quickly.

The live chat outsourcing price depends on the setting the client needs (24/7 or office hours only), one agent or the whole team, one language or multilingual support, and other factors. The monthly service fee starts from USD 895/month.
How is live chat effective for customer service?
Live chat support allows customers to get answers to their questions immediately and conveniently without the need to reach out to the company via phone or email. Live chat agents’ KPIs are tracked in order to ensure the customers get their issues resolved. For example, time to first response, average handling time (AHT), Resolution Time, and of course, the main criteria is CSAT (a measurement for Customer Satisfaction).
How does live chat support work for customer service?
Live chat support agents get requests in real-time via online chat, usually placed on a company’s website, messengers, and social media chats. A well-integrated software helps the live chat agents process information from one place (CRM or similar software), and find the right answers in the knowledge base to solve tickets quickly.
What program does customer service chat use?
We adapt our workflow to your business processes and the software you use. The most common programs we apply to deliver a proven customer support service are ZenDesk, Freshdesk, Intercom, LiveChat, Salesforce, Hubspot, HelpScout, HipChat, PureChat, Olarc.

Let's Talk!

The WOW24-7 Team Is Here To Help You Achieve Strategic Goals Faster. Book A Call With Our Experts To Explore More About The Way Of Our Support.

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