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Why Humans Outshine AI in CX Leadership

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Episode Summary

Andreas Janssen, CEO at Blauband GmbH, discusses human intelligence in customer support on the Contact Center Prospectus podcast. He stresses AI’s role in enhancing processes but emphasizes human agents’ irreplaceable abilities in personalized customer experiences. He also highlights customer support’s strategic value for growth and satisfaction, urging businesses to prioritize it beyond a cost-centered mindset.

 

Steven MacDonald Podcast Host

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The human brain has strengths that cannot be replaced by artificial intelligence.

Andreas Janssen CEO at Blauband GmbH

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