Customer Service Outsourcing Pricing

24/7 Coverage Globally For Industries United By The E‑commerce Market:
Retail, SaaS, IoT and Travel
In Europe And North America

100+ Clients From 20+ Countries Have Already Trusted us

With Your Tone Of Voice In 10+ Languages

With Adaptation to Your CRM and ERP systems

With the Communication Channels you need

With Your Business Processes and Data Security Standards

Scroll down and choose the most suitable option for you

OPTION 1: SHARED BUNDLES

Your project is managed by an acting, trained & experienced team of 5‑6 agents working 24/7 in rotating shifts on 2-5 projects simultaneously.

For companies with a small and average number of customer requests (especially after-hours).
As a first response and triage service for level 1 technical and customer support.

You may interview a Shared Team Lead beforehand.

Semi-Dedicated
All 2000

2000
interactions* per month

All channels

English or German

24/7 coverage

OPTION 2: DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

For companies with an average and large number of customer requests.
As a level 1 & 2 for technical and customer support when in-depth and specific knowledge of the product is needed.

You can take part and approve agents at the recruitment stage.

Custom Dedicated Team

Team composition according to your needs

Flexible coverage hours

All channels

Any language

Dedicated Team 24/7

5+ Agents

24/7 coverage

All channels

Any language

1 Dedicated Agent

1 Agent

8 hours per day / 5 days per week

All channels

Any language

*1 interaction = 1 email or 1 call or 1 full conversation in a live chat

1 Dedicated
Agent

1 Agent

8 hours per day / 5 days per week

All channels

Any language

Dedicated Team 24/7

5+ Agents

24/7 coverage

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

Flexible coverage hours

All channels

Any language

Whichever option you choose, you get a Comprehensive System:

Features for each option

Involved Management Team for each option

Companies that have been trusting us

Our clients' achievements

Instead of wordy convictions from us, just look at what our customers say about their results

5 key stages of
implementation in 2-4 weeks

PRE-ONBOARDING
You tell us the tasks you want to solve and we prepare a detailed proposal. We sign the agreement.

ONBOARDING
You meet with a whole project team, discuss and approve the action and training plan together.

TEAM BUILDING
We recruit or hire candidates according to your requirements, who are ideally suited to your project.

TRAINING
We train agents to communicate in your tone of voice. Сreate workflows, scenarios and scripts.

INTEGRATION
We set up your Customer Support software and implement a system of assessment and quality control

After 2-4 weeks* the agents go live. You receive detailed reporting on communication quality and continue to get the most out of customer support outsourcing

* after signing the contract

Need help with choosing the right bundle for you?

Book a call with our sales team, and we'll walk you through the most suitable customer service pricing options for you.

It doesn't bind you to anything

What do you get from working with us

The easiest way to scale up and scale down your customer care for seasonal spikes.

Up to 60% budget savings compared to organizing and managing an in-house support team.

Reducing the time of time-consuming and recurring tasks, such as refunds and returns.

Increase CSAT through 24/7 support in any communication channel and in any language.

Save time for important and perspective tasks for your business that take longer to complete.

And one more important personal thing.
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.

And finally, have a good night sleep, and go on vacation when you want to!

WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

No one-year contract requirement

A long-term partnership is built by providing excellent service. That’s why our agreement can be cancelled anytime with short notice.

Get a service, pay after

From the first month in service you will be invoiced after the services are provided (a 1-month deposit is required).

Quality System

We control the quality of communications and ensure compliance with the indicators specified in the SLA.

Your Business - Your Rules

Your Channels

Calls, Email, Live Chats, Messengers, Social Media and Marketplaces.

Your Languages

10+, Including English, German, Spanish, Italian, French, etc.

Your Software

CRM and ERP systems, Applications, and Providers.

Your Requirements for

Business Processes, Data Security Standards, and Tone of Voic

Customer Service Outsourcing Pricing

OPTION 1: SHARED BUNDLES

OPTION 2: DEDICATED BUNDLES

Companies that have been trusting us

Our clients' achievements

5 key stages of implementation in 2-4 weeks

What do you get from working with us

WOW24-7’s Guarantees

Your Business - Your Rules

Share Your Challenges With Us And Get The Customized Solution

5 key stages of
implementation in 2-4 weeks