English
Customer Service
Outsourcing Pricing
24/7 Coverage Globally For Industries United By The E‑commerce Market:
Retail, SaaS, IoT and Travel
In Europe And North America
100+ Clients From 20+ Countries Have Already Trusted us
- With Your Tone Of Voice
In 10+ Languages - With Adaptation to Your
CRM and ERP systems - With the Communication
Channels you need - With Your Business Processes
and Data Security Standards
Scroll down and choose the most suitable option for you
OPTION 2: DEDICATED BUNDLES
Your project is managed by a dedicated agent, or a team, that works exclusively
on your company project. Any language, any schedule, any project complexity.
- For companies with an average and large number of customer requests.
- As a level 1 & 2 for technical and customer support when in-depth and specific
knowledge of the product is needed.
You can take part and approve agents at the recruitment stage.
Whichever option you choose,
you get a Comprehensive System:
Features for each option
- Direct contact to the team
- Adopted workflow to your business process
- Handling on your software
- Fast & Flexible Onboarding
- Team training
- Customer Success Manager Support
- Quality Assurance Systems
- Monthly Reporting
Involved Management
Team for each option
- Team Lead
- Service Delivery Managers
- Customer Success Manager
- Quality Assurance Manager
- Onboarding Manager
Companies that have been trusting us
Our clients' achievements
Instead of wordy convictions from us, just look at what our
customers say about their results
5 key stages of
implementation in 2-4 weeks
- PRE-ONBOARDING
You tell us the tasks you want to solve and we prepare a detailed proposal. We sign the agreement. - ONBOARDING
You meet with a whole project team, discuss and approve the action and training plan together. - TEAM BUILDING
We recruit or hire candidates according to your requirements, who are ideally suited to your project. - TRAINING
We train agents to communicate in your tone of voice. Сreate workflows, scenarios and scripts. - INTEGRATION
We set up your Customer Support software and implement a system of assessment and quality control
After 2-4 weeks* the agents go live. You receive detailed reporting on communication quality and continue to get the most out of customer support outsourcing
* after signing the contract
Need help with choosing the right
bundle for you?
Book a call with our sales team, and we'll walk you through the most suitable
customer service pricing options for you.
discovery call
It doesn't bind you to anything
What do you get from working with us
- The easiest way to scale up and scale down your customer care for seasonal spikes.
- Up to 60% budget savings compared to organizing and managing an in-house support team.
- Reducing the time of time-consuming and recurring tasks, such as refunds and returns.
- Increase CSAT through 24/7 support in any communication channel and in any language.
- Save time for important and perspective tasks for your business that take longer to complete.
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.
And finally, have a good night sleep, and go on vacation when you want to!
WOW24-7’s Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
No one-year contract requirement
A long-term partnership is built by providing excellent service. That’s why our agreement can be cancelled anytime with short notice.
Get a service, pay after
From the first month in service you will be invoiced after the services are provided (a 1-month deposit is required).
Quality System
We control the quality of communications and ensure compliance with the indicators specified in the SLA.
Your Business - Your Rules
-
Your Channels
Calls, Email, Live Chats, Messengers,
Social Media and Marketplaces. -
Your Languages
10+, Including English, German,
Spanish, Italian, French, etc. -
Your Software
CRM and ERP systems, Applications,
and Providers. -
Your Requirements for
Business Processes, Data Security
Standards, and Tone of Voic
Share Your Challenges With Us
And Get The Customized Solution