Customer Service Outsourcing Pricing
24/7 Coverage Globally For Industries United By The E‑commerce Market:
Retail, SaaS, IoT and Travel In Europe And North America
100+ Clients From 20+ Countries Have Already Trusted us
With Your Tone Of Voice
In 10+ Languages
With Adaptation to Your
CRM and ERP systems
With the Communication Channels you need
With Your Business Processes and Data Security Standards
Scroll down and choose the most suitable option for you
OPTION 1: SHARED BUNDLES
Your project is managed by an acting, trained & experienced team of 5‑6 agents working 24/7 in rotating shifts on 2-5 projects simultaneously.
- For companies with a small and average number of customer requests (especially after-hours).
- As a first response and triage service for level 1 technical and customer support.
You may interview a Shared Team Lead beforehand.
*1 interaction = 1 email or 1 call or 1 full conversation in a live chat
Shared
Chats 300
300
interactions* per month
interactions* per month
Email, Chat, Social Media, Website
English or German
24/7 coverage
Shared
Calls 300
300
interactions* per month
interactions* per month
Calls Only
English or German
24/7 coverage
Shared
All 700
700
interactions* per month
interactions* per month
All channels
English or German
24/7 coverage
Most Popular
Shared
All 1350
1350
interactions* per month
interactions* per month
All channels
English or German
24/7 coverage
Semi-Dedicated
All 2000
2000
interactions* per month
interactions* per month
All channels
English or German
24/7 coverage
OPTION 2: DEDICATED BUNDLES
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
- For companies with an average and large number of customer requests.
- As a level 1 & 2 for technical and customer support when in-depth and specific knowledge of the product is needed.
You can take part and approve agents at the recruitment stage.
*1 interaction = 1 email or 1 call or 1 full conversation in a live chat
Custom Dedicated
Team
Team composition according
to your needs
Flexible coverage hours
All channels
Any language
Whichever option you choose,
you get a Comprehensive System:
Features for each option
- Direct contact to the team
- Adopted workflow to your business process
- Handling on your software
- Fast & Flexible Onboarding
- Team training
- Customer Success Manager Support
- Quality Assurance Systems
- Monthly Reporting
- Direct contact to the team
- Adopted workflow to your business process
- Handling on your software
- Fast & Flexible Onboarding
- Team training
- Customer Success Manager Support
- Quality Assurance Systems
- Monthly Reporting
Involved Management Team for each option
- Team Lead
- Service Delivery Manager
- Customer Success Manager
- Quality Assurance Manager
- Onboarding Manager
Companies that have been trusting us
Our clients' achievements
Instead of wordy convictions from us, just look at what our customers say about their results
Previous image
Next image
Previous image
Next image
5 key stages of
implementation in 2-4 weeks
1
PRE-ONBOARDING
You tell us the tasks you want to solve and we prepare a detailed proposal. We sign the agreement.
You tell us the tasks you want to solve and we prepare a detailed proposal. We sign the agreement.
2
ONBOARDING
You meet with a whole project team, discuss and approve the action and training plan together.
You meet with a whole project team, discuss and approve the action and training plan together.
3
TEAM BUILDING
We recruit or hire candidates according to your requirements, who are ideally suited to your project.
We recruit or hire candidates according to your requirements, who are ideally suited to your project.
4
TRAINING
We train agents to communicate in your tone of voice. Сreate workflows, scenarios and scripts.
We train agents to communicate in your tone of voice. Сreate workflows, scenarios and scripts.
5
INTEGRATION
We set up your Customer Support software and implement a system of assessment and quality control
We set up your Customer Support software and implement a system of assessment and quality control
After 2-4 weeks* the agents go live. You receive detailed reporting on communication quality and continue to get the most out of customer support outsourcing
* after signing the contract
Need help with choosing the right bundle for you?
Book a call with our sales team, and we'll walk you through the most suitable
customer service pricing options for you.
It doesn't bind you to anything
What do you get from working with us
1
The easiest way to scale up and scale down your customer care for seasonal spikes.
2
Up to 60% budget savings compared to organizing and managing an in-house support team.
3
Reducing the time of time-consuming and recurring tasks, such as refunds and returns.
4
Increase CSAT through 24/7 support in any communication channel and in any language.
5
Save time for important and perspective tasks for your business that take longer to complete.
And one more important personal thing.
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.
And finally, have a good night sleep, and go on vacation when you want to!
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.
And finally, have a good night sleep, and go on vacation when you want to!
WOW24-7’s Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
No one-year contract requirement
A long-term partnership is built by providing excellent service. That’s why our agreement can be cancelled anytime with short notice.
Get a service, pay after
From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).
Quality System
We control the quality of communications and ensure compliance with the indicators specified in the SLA.
Your Business - Your Rules
Your Channels
Calls, Email, Live Chats, Messengers,
Social Media and Marketplaces.
Your Languages
10+, Including English, German,
Spanish, Italian, French, etc.
Your Software
CRM and ERP systems, Applications,
and Providers.
Your Requirements for
Business Processes, Data Security
Standards, and Tone of Voic