10+ years in the industry

Technical Support Outsourcing

For SaaS & Software, IoT & Hardware From North America & Europe

24/7 global coverage

First response & triage service

Up to 60% budget savings

Shared & dedicated teams

100+ Clients From 20+ Countries Have Already Trusted us

Reinventing the rules of business

Find it challenging to offer 24/7 customer support, including weekends and holidays, to meet the demands of customers in different time zones?

Are response times and customer satisfaction affected by difficulties in managing first-line support?

Does your tech support constantly deal with first and second-line needs rather than focusing on more complex tasks?

Unlock a new era of efficiency. Scroll to reveal the solution.

Make Your Customers Happier

Level 1 & Level 2 tech support outsourcing in 10+ languages. Remain miles ahead of your competitors!

Up to 24/7/365 coverage (including after-hours, weekends, and holidays).

100% of communication channels covered: calls, emails, live chats, social media.

One price with no expenses for workplaces, equipment, software, recruitment, or training.

Guaranteed response times lead to improved triage quality SLAs, and CSAT.

Tech experts handle complexity, support manages tickets, resulting in customer happiness and team contentment.

A Promise Backed By Results

96% Customer Satisfaction Score of Our Service. Your customers can get the same outstanding service too.

Share your challenge and we'll develop an outsourced technical support solution.

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Technical support call centers to tackle:

Basic Support Tasks

Level 1 Support Tasks

Level 2 Support Tasks

Maximize Efficiency: Divide and Conquer!

Relish your core tasks, worry-free! Our dedicated team handles the rest – hiring, onboarding, and training. Unleash your potential, and we’ll make it seamless!

Technical support call centers to tackle:

Basic Task Management

– New existing tickets
– Replies ticket updates
– Cancellations returns
– Shipping tracking

Tasks (Shared & Dedicated)

– Product features
– Subscription inquiries
– Payments & refunds
– Renewals

Advanced Tasks (Dedicated)

– Issue reproducing
– Feature management
– Troubleshooting
– Complex requests setups

Sell wherever you want and we will provide perfect customer support for your clients.

Empower your innovation journey in your industry; we'll be the force behind your support.

Discover exceptional advantages awaiting your business:

The improved experience with faster response times, enhanced SLAs and CSAT.

Your customers feel valued anytime due to prompt responses, 24/7 human support.

Your internal support is happy as they excel focusing solely on their core expertise.

You enjoy up to 60% cost savings, allowing you to invest more in innovation & growth initiatives.

Enjoy a world of personal perks:

A lower workload for you as you delegate your management, training updates to Team Lead.

Streamlined communication with a team of agents guarantees full-time availability.

Peace of mind as we handle tickets while you focus on key tasks.

Relax or go for a vacation as we deliver stress-free supervision with our dedicated team.

Our Subscription Plans

You get a comprehensive tech support outsourcing service, not just agents.

SHARED BUNDLES

Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

The optimal outsourced IT support service with a small and average number of basic customer requests.

As a first response and triage service for Level 1 technical and customer support. A quick-start outsourced computer support.

DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

The optimal technical support call centers for companies with medium to high volumes of customer requests.

As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.

6 stages to transform your
tech support service

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

Play Video

WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

Get a service, pay after

From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

We provide excellent outsourced technical support services. But you can cancel our agreement anytime with just a quick heads-up.

Quality System

We control the quality of communications and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for Tech Support Outsourcing Center

24/7/365 coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

Transparent Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.

Customised recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

Full availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

Consistent excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

Reliable peace of mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.