10+ years in the industry

Technical Support
Outsourcing

For SaaS & Software, IoT & Hardware
From North America & Europe

24/7 global coverage
First response & triage service
Up to 60% budget savings
Shared & dedicated teams

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100+ Clients From 20+ Countries Have Already Trusted Us

Reinventing the rules
of business

Find it challenging to offer 24/7 customer support, including
weekends and holidays, to meet the demands of customers in
different time zones?

Are response times and customer satisfaction affected by
difficulties in managing first-line support?

Does your tech support constantly deal with first and second-
line needs rather than focusing on more complex tasks?

Unlock a new era of efficiency. Scroll to reveal
the solution.

Make Your Customers Happier

Level 1 & Level 2 tech support outsourcing in 10+ languages.
Remain miles ahead of your competitors!

Up to 24/7/365 coverage (including after-hours,
weekends, and holidays).
100% of communication channels covered:
calls, emails, live chats, social media.
One price with no expenses for workplaces,
equipment, software, recruitment, or training.
Guaranteed response times lead to improved
triage quality SLAs, and CSAT.

Tech experts handle complexity, support manages tickets, resulting in customer happiness and team contentment.

A Promise Backed By Results

96% Customer Satisfaction Score of Our Service. Your customers can get the same outstanding service too.

Share your challenge and we'll develop an outsourced technical support solution.

Book a call with us

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Technical support call centers to tackle:

Basic Support Tasks
- Initial communication
- Password reset assistance
- Software configuration guidance
- Follow-up Interaction
- Technical issue escalation
Level 1 Support Tasks
- Feature explanation
- Problem identification
- Troubleshooting follow-up
- Software update guidance
- Setup confirmation
Level 2 Support Tasks
- Software compatibility inquiry
- Network connectivity issue
- Integration issue escalation
- Data Privacy concern escalation
- Advanced сonfiguration support

Empower your innovation journey in your industry; we'll be the force behind your support.

Get Started Now!

Discover exceptional advantages
awaiting your business:

The improved experience with faster response
times, enhanced SLAs and CSAT.
Your customers feel valued anytime due to
prompt responses, 24/7 human support.
Your internal support is happy as they excel
focusing solely on their core expertise.
You enjoy up to 60% cost savings, allowing you to invest
more in innovation & growth initiatives.

Enjoy a world of
personal perks:

A lower workload for you as you delegate your
management, training updates to Team Lead.
Streamlined communication with a team of agents
guarantees full-time availability.
Peace of mind as we handle tickets while you focus on
key tasks.
Relax or go for a vacation as we deliver stress-free
supervision with our dedicated team.

Our Subscription Plans

You get a comprehensive tech support outsourcing service, not just agents.

SHARED BUNDLES

Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

The optimal outsourced IT support service with a small and average number of basic customer requests.

As a first response and triage service for Level 1 technical and customer support. A quick-start outsourced computer support.
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DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.

Outsource your customer service if you handle medium to high customer request volumes.

As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
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6 stages to transform your tech support service

Project
estimation
Onboarding
start
Recruitment
and hiring
Training
QA check,
Pre-live
Team
goes live

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

We provide excellent outsourced technical support services. But you can cancel our agreement anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for Tech Support Outsourcing Center

24/7/365
Coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Transparent
Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.
Customised
Recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Full
Availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Consistent
Excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Reliable Peace
Of Mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.