Technical Support Outsourcing
Level 1 & Level 2 tech support outsourcing in 10+ languages. Remain miles ahead of your competitors!
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
Technical support call centers to tackle:
- Initial communication
- Password reset assistance
- Software configuration guidance
- Follow-up Interaction
- Technical issue escalation
- Feature explanation
- Problem identification
- Troubleshooting follow-up
- Software update guidance
- Setup confirmation
- Software compatibility inquiry
- Network connectivity issue
- Integration issue escalation
- Data Privacy concern escalation
- Advanced сonfiguration support
– Replies ticket updates
– Cancellations returns
– Shipping tracking
– Subscription inquiries
– Payments & refunds
– Renewals
– Feature management
– Troubleshooting
– Complex requests setups
The improved experience with faster response times, enhanced SLAs and CSAT.
Our Subscription Plans
You get a comprehensive tech support outsourcing service, not just agents.
Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal outsourced IT support service with a small and average number of basic customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start outsourced computer support.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal technical support call centers for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your
tech support service
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
the team of agents goes live.
Who we are
WOW24-7’s Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).
We provide excellent outsourced technical support services. But you can cancel our agreement anytime with just a quick heads-up.
WOW24-7’s Standards for Tech Support Outsourcing Center
Your outsourcing IT support services can include
Contact Center Customer Support
e-Commerce Support Services
Frequently asked questions
We provide 1st and 2nd technical support.
Managers can cover various types of support such as:
1) Order-related issues:
– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
2) Usability issues
– Problems with log-in
– Add/remove features
– Setting up a system
– Modification of notifications
– Navigation
3) Troubleshooting
– Handling complex requests
– Hand over issues to the internal team
Outsourcing tech support is a type of customer support where businesses involve third-party providers to select tech-oriented agents, set up processes, conduct training, and take control over the proper communication with users.
Technical support allows users to solve their tech issues related to products faster. For businesses, tech support services are an opportunity to explore their software’s core advantages and drawbacks, work on mistakes, and deliver an excellent user experience.
support outsourcing service