Over a decade of expertise

E-Learning Project
Outsourcing

For EdTech Businesses
From Europe & North America

24/7 global coverage
Handle student & teacher requests
Up to 60% budget savings
Up to 60-second First Response Time

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100+ Clients From 20+ Countries Have Already Trusted Us

EdTech Support
Challenges

Ensuring 24/7 support, including holidays, is crucial to meet
the heightened demand and diverse learning schedules
during peak seasons.

Amidst continual high demand, the spectrum of CX inquiries,
including fast Response Time, ranges from basic
troubleshooting to complex issues.

On top of that, handling diverse time zones and cultural
differences in Bring Your Own Device environments poses
unique challenges.

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Exceed Your Customer
Expectations

All your participants feel like they are being heard, their
concerns are taken seriously.

Up to 24/7/365 coverage (including after hours,
weekends, and holidays).
Get fast response times leading to a 60-
second first response, and improved CSAT.
Easily adjust support team size for peak seasons,
preventing understaffing or overstaffing.
Manage customer inquiries across various
channels and locations regardless of the volume.
Free up working capital & in-house staff.
Concentrate on what matters.

Our expertise spans calls, emails, live chats, and social media – offering full-spectrum channel support.

A Promise Backed By Results

Customer Satisfaction Score of Our Service — 96+%. You can have the same score too.

Share your challenge and we'll deliver e-learning project outsourcing services

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Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

E-learning projects outsourcing to tackle:

Basic Support Tasks
- Room launch & onboarding
- Video/voice settings
- Changes to courses
- Cancellations & refunds
Level 1 Support Tasks
- Review management
- CRM data updates
- Feedback collection
- Concerns & complaints
Level 2 Support Tasks
- Courses concerns
- Feature updates support
- User experience testing
- Bug reports

We provide support for EdTech within these industries.

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Unlock these business
benefits:

Flexible ramp-up/down scenarios: we align
with your business requirements.
Improved ties with third parties ease the load on
internal teams and conserve resources.
Stronger sales response due to less refused
orders and fast support.
Savings up to 60% of your budget compared to
an in-house support team.

Uncover your personal
benefits:

Streamlined communication with a team of agents
guarantees full-time availability.
Delegate tasks to the Team Lead to lighten your
workload, so you can focus on key tasks.
Smooth hiring and onboarding: We handle agent
recruitment and training for you.
Take a break, start a course or go on vacation with
worry-free guidance from our team.

Our Subscription Plans

You get comprehensive e-learning outsourcing services, not just agents.

SHARED BUNDLES

Your project is handled by a skilled, experienced, and cohesive team of 5-6 agents working round-the-clock on 2-5 projects concurrently.

The optimal outsourced e-learning support service with a small and average number of customer requests.

As a first response for Level 1 customer support. A quick-start outsourced support for your company.
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DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.

The optimal outsourcing in the EdTech industry for companies with medium to high volumes of customer requests.

As a Level 1 & 2 customer support when in-depth and specific knowledge of the product / industry is needed.
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6 stages to transform your EdTech customer support outsourcing

Project
estimation
Onboarding
start
Recruitment
and hiring
Training
QA check,
Pre-live
Team
goes live

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

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Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for EdTech Support Outsource Center

24/7/365
Coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Transparent
Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.
Customised
Recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Full
Availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Consistent
Excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Reliable Peace
Of Mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.