Over a decade of expertise

E-learning Project Outsourcing

For EdTech Businesses
From Europe & North America

24/7 global coverage

Handle student & teacher requests

Up to 60% budget savings

Up to 60-second First Response Time

100+ Clients From 20+ Countries Have Already Trusted us

EdTech Support Challenges

Ensuring 24/7 support, including holidays, is crucial to meet the heightened demand and diverse learning schedules during peak seasons.

Amidst continual high demand, the spectrum of CX inquiries, including fast Response Time, ranges from basic troubleshooting to complex issues.

On top of that, handling diverse time zones and cultural differences in Bring Your Own Device environments poses unique challenges.

Unlock a new era of efficiency. Scroll to reveal the solution.

Exceed Your Customer Expectations

All your participants feel like they are being heard, their concerns are taken seriously.

Up to 24/7/365 coverage (including after hours, weekends, and holidays).

Get fast response times leading to a 60-second first response, and improved CSAT.

Easily adjust support team size for peak seasons, preventing understaffing or overstaffing.

Manage customer inquiries across various channels and locations regardless of the volume.

Free up working capital & in-house staff. Concentrate on what matters.

Our expertise spans calls, emails, live chats, and social media – offering full-spectrum channel support.

A Promise Backed By Results

Customer Satisfaction Score of Our Service — 96+%. You can have the same score too.

Share your challenge and we'll deliver
e-learning project outsourcing services

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

E-learning projects outsourcing to tackle:

Basic Support Tasks

Level 1 Support Tasks

Level 2 Support Tasks

Build Trusting Relationships!

Savor your EdTech business; we’ll provide enhanced customer experience to all parties involved within your e-learning industry.

Technical support call centers to tackle:

Basic Task Management

– New existing tickets
– Replies ticket updates
– Cancellations returns
– Shipping tracking

Tasks (Shared & Dedicated)

– Product features
– Subscription inquiries
– Payments & refunds
– Renewals

Advanced Tasks (Dedicated)

– Issue reproducing
– Feature management
– Troubleshooting
– Complex requests setups

Sell wherever you want and we will provide perfect customer support for your clients.

We provide support for EdTech
within these industries.

Unlock these business benefits:

Flexible ramp-up/down scenarios: we align with your business requirements.

Improved ties with third parties ease the load on internal teams and conserve resources.

Stronger sales response due to less refused orders and fast support.

Savings up to 60% of your budget compared to an in-house support team.

Uncover your personal benefits:

Streamlined communication with a team of agents guarantees full-time availability.

Delegate tasks to the Team Lead to lighten your workload, so you can focus on key tasks.

Smooth hiring and onboarding: We handle agent recruitment and training for you.

Take a break, start a course or go on vacation with worry-free guidance from our team.

Our Subscription Plans

You get comprehensive e-learning outsourcing services, not just agents.

SHARED BUNDLES

Your project is handled by a skilled, experienced, and cohesive team of 5-6 agents working round-the-clock on 2-5 projects concurrently.

The optimal outsourced e-learning support serviceт with a small and average number of customer requests.

As a first response for Level 1 customer support. A quick-start outsourced support for your company.

DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.

The optimal outsourcing in the EdTech industry for companies with medium to high volumes of customer requests.

As a Level 1 & 2 customer support when in-depth and specific knowledge of the product / industry is needed.

6 stages to transform your EdTech customer support outsourcing

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

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1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

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0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

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1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

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1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

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1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001.
PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

We provide excellent outsourcing e-learning services. But you can cancel our agreement anytime with just a quick heads-up.

Quality System

We control the quality of communications and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for EdTech Support Outsource Center

24/7/365 coverage

We connect with your customers anytime, anywhere, including weekends and holidays.

Customized recruitment

Our skilled agents meet language, product, and technical requirements.

Full availability

We handle customer requests across all channels, fluent in 10+ languages for higher CSAT.

Consistent excellence

Top experts improve our agents’ emotional intelligence and ability to deal with difficult customers.

Transparent Flexibility

We adapt to your business style, processes, and data protection, all under your control.

Unwavering peace of mind

Transform your work environment by outsourcing high-pressure tasks.

Every project is supported by an expert team of Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.