Episode 14

Transforming Contact Centers with a Servant Challenger Mentality

29.07.2024

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Episode Summary

Nate Brown, Co-Founder of CX Accelerator, explores the servant challenger mindset in customer service, advocating for a blend of proactive service and bold innovation to elevate customer experiences.

Steven MacDonald Podcast Host

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Video's length

[01:17]
Introduction to Nate Brown
[04:53]
Challenging the Status Quo
[05:12]
Elevating the Role of Agents. How to get started?
[04:18]
Cultivating a Culture of Curiosity

We're challenging our customers to navigate the path even better, but it requires us to jump alongside them and push them in good and healthy ways.

Nate Brown Co-Founder of CX Accelerator

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