CCOs: Turning Contact Centers into a Competitive Advantage | WOW24-7

CCOs: Turning Contact Centers into a Competitive Advantage

Reveal Episode

Watch on your favorite platform

Stay in the CX Loop: Never Miss a Beat!


Watch Full Podcast Episode

Episode Summary

In this episode, Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her experiences within other departments, Tracey underscores contact centers’ holistic impact, aiding organizational growth. She stresses frontline staff investment, empowering excellent service, and nurturing a positive culture.

Invest in your frontline people. Get to know them. They can be your competitive advantage.

Tracey Virtue Chief Customer Officer @NEOGOV

Become our Speaker

Ready to contribute to the contact center management
conversation? Join 'Contact Center Perspectives' the
top podcast for leaders like you.

Submit the form below to nominate yourself as our
upcoming guest speaker.

    Subscribe to get expert CX insights

    Stay on top of CX trends, subscribe to Contact Center Perspectives Podcast right now!