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In this episode, Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her experiences within other departments, Tracey underscores contact centers’ holistic impact, aiding organizational growth. She stresses frontline staff investment, empowering excellent service, and nurturing a positive culture.
Video's length
Introduction to Tracey Virtue
Full Podcast Episode
Customer Loyalty: Creating The Ultimate Competitive Advantage
Leveraging Customer Insights for a Competitive Advantage
Customer Journey Explored: Contact Centers' Holistic Impact
Maximizing Contact Centers for Growth and Innovation
Investing in Agents for Exceptional Customer Service
Career Mobility: A Training Ground For Competitive Advantage
Agent Turnover: Vital for Company Growth and Sustainability
The Power of Agents as Early Warning Signs
Advisory Board: Agents Deserve a Seat At the Table
Empowered Customer Experiences: Culture as a Competitive Advantage
Empowered Agents: Creating Exceptional Customer Experiences
Invest in your frontline people. Get to know them. They can be your competitive advantage.
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Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments.
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