CCOs: Turning Contact Centers into a Competitive Advantage | WOW24-7

CCOs: Turning Contact Centers into a Competitive Advantage

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Episode Summary

In this episode, Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her experiences within other departments, Tracey underscores contact centers’ holistic impact, aiding organizational growth. She stresses frontline staff investment, empowering excellent service, and nurturing a positive culture.

Invest in your frontline people. Get to know them. They can be your competitive advantage.

Tracey Virtue Chief Customer Officer @NEOGOV

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