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Leadership
30.08.2024
Neal Dlin, Founder of Chorus Tree and the VP, Customer Service Experience…
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Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.
Video's length
Introduction to Madelene Motin
Full Podcast Episode
Importance of Customer Feedback in Boosting Sales Development
Optimizing Search Visibility: Boosting E-commerce Sales and Engagement
Breaking Down Silos: Contact Center as Sales Consultant
Strategic Collaboration: Building Trust for Enhanced Customer Sales
Optimizing Support Channels Decreases Customer Support Ticket Volume
Trustpilot Success: Strategies for Boosting Customer Satisfaction
Prioritizing Customer Satisfaction Over Operational Metrics
Building Happy Teams: The Impact of Agent Satisfaction
1-10 Rating: Importance of Agent Turnover to Company’s Growth
Short - Breaking Down Silos: Contact Center as Sales Consultant
Short- Strategic Collaboration: Building Trust for Enhanced Customer Sales
Customer service is the heart of a company, and all companies must know that customer service is the one sitting on the gold because we know what the customer wants.
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