Delivering Results: Becoming the Highest Voice of Authority

01.06.2024

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Episode Summary

Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.

Steven MacDonald Podcast Host

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Video's length

[00:44]
Introduction to Madelene Motin
[22:36]
Full Podcast Episode
[2:10]
Importance of Customer Feedback in Boosting Sales Development
[1:12]
Optimizing Search Visibility: Boosting E-commerce Sales and Engagement
[1:17]
Breaking Down Silos: Contact Center as Sales Consultant
[3:18]
Strategic Collaboration: Building Trust for Enhanced Customer Sales
[2:43]
Optimizing Support Channels Decreases Customer Support Ticket Volume
[1:57]
Trustpilot Success: Strategies for Boosting Customer Satisfaction
[1:26]
Prioritizing Customer Satisfaction Over Operational Metrics
[2:06]
Building Happy Teams: The Impact of Agent Satisfaction
[0:50]
1-10 Rating: Importance of Agent Turnover to Company’s Growth
[0:59]
Short - Breaking Down Silos: Contact Center as Sales Consultant
[0:59]
Short- Strategic Collaboration: Building Trust for Enhanced Customer Sales

Customer service is the heart of a company, and all companies must know that customer service is the one sitting on the gold because we know what the customer wants.

Madelene Motin Head of Customer Service at STRONGER

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