Privacy Policy | WOW24-7

Privacy Policy

We have updated our August 23rd, 2023, Privacy Policy to incorporate changes related to the implementation of the EU-U.S. Data Privacy Framework.

1. Purpose And Scope

1.1. Wow24-7 Inc., a company established under the laws of the State of Wyoming (registration number6891520; registered office address: 571 S. Washington, Afton, Wyoming, 83110), hereinafter referred to as the “Company”, strives to comply with applicable laws and regulations related to Personal Data protection in countries where the Company operates. This Policy sets forth the basic principles by which the Company processes your personal data, and indicates the responsibilities while processing personal data.

1.2. The Company does not knowingly attempt to solicit or receive information from children under 16 years of age.
The Company acknowledges and understands that you are aware of and care about your own personal privacy interests, and the Company takes that seriously. This Privacy Policy describes the policies and practices with regard to the collection and use of your personal data and sets forth your privacy rights. The Company recognizes that data privacy is an ongoing responsibility, and, therefore, the Company will from time to time update this Privacy Policy and its privacy practice as the Company undertakes new personal data practices or adopts new privacy policies.

2. Company’s Website

The Company controls and manages– https://wow24-7.io (hereinafter the “Website”) which may collect particular data for its business purposes.

3. Definitions Of Legal Bases For The Processing

3.1. Consent – your clear agreement to the processing of your personal data for a specific purpose.

3.2. Contract – the reason why the processing is necessary is based on a contract you have concluded with the Company, or because the Company has asked you to take specific steps before entering into that contract.

3.3. Legitimate Interests – the reason why the processing of your data is necessary is based on the legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

3.3.1. gaining insights from your behavior on the Website;

3.3.2. delivering, developing, and improving the Website;

3.3.3. enabling the Company to enhance, customize or modify the Website and services;

3.3.4. determining whether marketing campaigns are effective;
enhancing data security.

4. Consent Rule

4.1. If you have given consent to the processing of your data you can freely withdraw such consent at any time.

4.2. If you withdraw your consent, and if the Company does not have another legal basis for the processing of your data, then the Company will stop the processing of your personal data.

4.3. If the Company has another legal basis for the processing of your data, then the Company may continue to do so, subject to your legal interests and rights.

5. Company’s Responsibilities

5.1. If you are a registered user or a visitor to the Website the Company acts as the ‘data controller’ of personal data. This means that the Company determines how and why your data are processed.

6. Your Responsibilities

6.1. Read this Privacy Policy carefully. If you provide the Company with personal data about other individuals, the Company will only employ that data for the special reason for which it was provided to the Company. By sending the data, you confirm that you have the right to dispose of the processing of the data on your behalf in accordance with this Privacy Policy.

6.2. Keep your personal data confidential and secure.

7. Collected Data

7.1. The Company collects data when you interact with its Website, especially when:

7.1.1. you browse any page of the Website;

7.1.2. the Company calls you;

7.1.3. you use the Website and receive services;

7.1.4. you receive emails from the Company;

7.1.5. you chat with the Company for customer support;

7.1.6. you connect integrations;

7.1.7. you opt-in to marketing emails.

7.1.8. The Company collects the following categories of data:

– contact details such as your first name, last name, address, telephone number, email address;

– data that identifies you such as your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version;

– data on how you use the website such as your URL clickstreams (the path you take through the website), goods/services viewed, page response times, download errors, how long you stay on webpages, what you do on those pages, how often, and other actions.

7.2. The recipients of the collected data are the highest management level of the Company, its employees and contractors, and other third-party service providers mentioned below.

8. Purposes And Legal Basis For The Processing

The Company processes the data for:

8.1.1. Providing Services: Details: the Company needs to provide services accessible via the Website. Legal basis: Consent; Contract; Legitimate Interests.

8.1.2. Keeping the Website running:  

Details: managing your requests (like orders), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Legal basis: Contract; legitimate Interests.

8.1.3. Improving the Website

Details: testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping the Website, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Legal basis: Contract; legitimate Interests.

8.1.4. Customer support

Details: notifying you of any changes to the service, solving issues, any bug fixing. Legal basis: Contract; Legitimate Interests.

8.1.5. Marketing purposes (with your consent only)

Details: sending you emails and messages about new functions, goods and services, and content. Legal basis: Consent.

8.1.6. Prevent fraud Details: evercookies.

Legal basis: Legitimate Interests.

9. Your Rights, Choices And Means For Limiting The Use And Disclosure Of Your Personal Information

9.1. Under data protection law, you have rights including:

9.1.1. You have the right to ask us for copies of your personal information.

9.1.2. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

9.1.3. You have the right to ask us to erase your personal information in certain circumstances.

9.1.4. You have the right to ask us to restrict the processing of your personal information in certain circumstances.

9.1.5. You have the right to object to the processing of your personal information in certain circumstances.

9.1.6. You have the right to the data portability of your data to another service or Website. The Company will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.

9.1.7. You have the right to be “forgotten”. You may ask to erase any personal data about you, if it is no longer necessary for the Company to store the data for purposes of your use of the Website.

9.1.8. You have the right to lodge a complaint regarding the use of your data by the Company. You can address any complaint to your national regulator (see the list at http://ec.europa.eu/justice/article- 29/structure/data-protection-authorities/index_en.htm

In the context of the right to access information, the Company shall provide you with the information within one month of your request unless there is a justified requirement to provide such information faster.

To make a request, please use the contact details provided at the end of this Privacy Policy.

You have the opportunity to choose (opt out) in cases when your personal information is (i) to be disclosed to a third party (other than our contractors and service providers) or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you.

We will inform you before disclosing your personal information to a third party or use it for another purpose. We will also notify you about the availability of the opt-out option and provide you with clear, conspicuous, and readily available mechanisms to exercise your referred choice.

10. Service Providers

We may employ third party companies and individuals to facilitate our services (“Service Providers”), provide services on our behalf, perform service-related services or assist us in analyzing the use of our services.

These third parties only have access to your personal data when they perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use HubSpot to store your personal data, obtained through the contact forms on our Website. Please, check HubSpot`s privacy policy here: https://legal.hubspot.com/privacy-policy.

We use Calendly to schedule appointments for visitors to this Website and our business development team, for which you will be asked to provide some personal data, such as your name and email, etc. Calendly uses cookies, web beacons and other technologies to receive and store certain types of information during interactions, unless you opt-out. It may also record your log data, such as browser type and version, time zone setting, browser plug-in types, geographic information about your location, operating system and version, etc. For more information, please check Calendly`s privacy policy: https://calendly.com/privacy

11. Security

We have security and organizational measures and procedures in place to secure the data we collect and store. We have security policies and data processing agreements with all our employees and contractors who are obliged to follow and maintain appropriate technical and organizational measures.

Connections to the Website are encrypted using 256-bit SSL with integrity assured by the SHA2 ECDSA algorithm.

We use servers that comply with strict international data security standards, including ISO 27001. 

We use servers that are certified under PCI DSS Level 1, ISO/IEC 27001:2013, SOC 1 type II.

You acknowledge that there is no perfect security infrastructure, that no data transmission is 100% secure, and that some security risks may exist.

You are responsible for keeping your login information and password confidential.

In case if your privacy has been breached, please contact the Company immediately.

12. Location Of The Processing Of Personal Data

The personal data collected by the Company is processed at the Company’s office in the State of Wyoming. The Company is international and has foreign branches and departments. The Company’s

Research and Development department is based in Kyiv at secure premises. The employees and contractors of the Company’s Research and Development department are bound by the respective agreements, the Company’s internal policies and the Information Security Policy.

Hosting and storage of your data is performed on the servers and infrastructure of HubSpot, acting as a data processor, whose duties and obligations are outlined by respective data processing agreements.

13. Retention Period

Your personal data will be stored for as long as necessary to provide Services to you and achieve other purposes as stated in this Privacy Policy. On request, the Company will delete your personal data from its databases.

We may also keep and use your personal information as long as needed to comply with our legal obligations (for instance, if we are obliged to retain your data to comply with applicable laws), settle disputes, and enforce our agreements and policies.

14.Transfer Of Your Personal Data

The Company has departments outside the EEA, especially the Company’s Research and Development department is based in Ukraine, Kyiv. Therefore, some data the Company collects from you will be processed in Ukraine. Ukraine has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR.

The Company relies on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, the Company collects and transfers to Ukraine personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of the Company in a manner that does not outweigh your rights and freedoms. The Company endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with the Company and the practices described in this Privacy Policy. The Company also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.

15. Cookies

Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes.

The Company uses cookies to provide proper functionality on the Website and aggregate traffic data (e.g., what pages are popular). The Company may use evercookies with reference to Legitimate interest only.

The Company uses the following types of cookies:

Strictly needed cookies. These cookies are necessary for the Website to work correctly. They will allow you to navigate our Website and use its capabilities. These files do not identify you as a person. If you do not agree to use this type of file this may affect the proper work of the Website or its components.
Cookies related to performance, efficiency, and analytics. These files help us understand how you interact with our Website by providing information about the areas visited and the amount of time spent on the Website, as well as showing problems in the operation of the Internet resource, for example, error messages. This will help us to improve the work of the Website.

Cookies related to analytics. These files help us to measure the effectiveness of advertising campaigns and optimize the content of Websites for those who are interested in our advertising. This type of cookie shall not be used for your identification. All information that is collected and analyzed is anonymous.

Advertising cookies. These cookies record information about your online activities, including visits to our Website, as well as information about the links and advertising that you have chosen to view. The Company uses such files to collect data about your activity on the Internet and determine your interests, which allows the Company to provide advertising that suits your interests and on which you have given your consent.

The Website captures limited data (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream) about visits to the Website. The Company may use this data to analyze patterns and to perform system maintenance. You have several options how to manage cookies on your device. All browsers allow you to block or delete cookies from your device. You may consult the privacy features in your browser to understand what you should do if you need to manage cookies.

16. Self-Certification To The Data Privacy Framework

The Company complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. The Company has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF, the Company commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact the Company by email at [email protected] or by mail at Wow24-7 Inc., 571 S. Washington, Afton, Wyoming, 83110.

In compliance with the EU-U.S. DPF, the Company commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to
unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.

You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. For more information, please see

Annex I of the DPF Principles: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction- dpf?tabset-35584=2

The Federal Trade Commission has jurisdiction over the Company’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF). In certain circumstances, we may be required to disclose personal information we receive under the EU-U.S. Data Privacy Framework in response to lawful requests from public authorities, including to meet national security or law enforcement requirements.

The Company is responsible for the processing of personal information it receives in accordance with the DPF Principles and subsequently transfers to third parties acting as agents on the Company`s behalf. The Company shall remain liable under the DPF Principles if its agents process such personal information in a manner inconsistent with the DPF Principles, unless the Company proves that it is not responsible for the event that caused the damage.

16. Address Of The Data Controller

Wow24-7 Inc.
registered address: 571 S. Washington, Afton, Wyoming, 83110 

registration number – 6891520.

The establishment in the European Union, which you can contact with any inquiries or complaints: 

24sevenwowsupport LTD,

Ifigenias, 14, 3036, Limassol, Cyprus, 

ID number HE 434399

Email address: [email protected]