Travel Customer Support Outsourcing
For Leisure & Hospitality businesses
From Europe & North America
Are you grappling with surges in customer inquiries during peak seasons and seeking effective solutions to handle them efficiently?
Concerned about supporting customers in different time zones, weekends, and addressing cultural differences?
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
Travel support call centers to tackle:
- Initial communication
- Password reset assistance
- Software configuration guidance
- Follow-up Interaction
- Technical issue escalation
- Feature explanation
- Problem identification
- Troubleshooting follow-up
- Software update guidance
- Setup confirmation
- Software compatibility inquiry
- Network connectivity issue
- Integration issue escalation
- Data Privacy concern escalation
- Advanced сonfiguration support
– Replies ticket updates
– Cancellations returns
– Shipping tracking
– Subscription inquiries
– Payments & refunds
– Renewals
– Feature management
– Troubleshooting
– Complex requests setups
Our Subscription Plans
You get a comprehensive hospitality outsourcing services, not just agents.
Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal outsourced travel support service with a small and average number of customer requests.
As a first response for Level 1 travel customer support. A quick-start outsourced support for your company.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal outsourcing in the hospitality industry for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for hospitality customer support if in-depth, specific knowledge of the product/industry is needed.
6 stages to transform your
travel support service
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
the team of agents goes live.
Who we are
WOW24-7’s Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).
We provide excellent travel call center outsourcing. But you can cancel our agreement anytime with just a quick heads-up.
WOW24-7’s Standards for Travel Support Outsourcing Center
Your outsourcing travel support services can include
Contact Center Customer Support
e-Commerce Support Services
Frequently asked questions
We offer a comprehensive range of customer support services tailored to the travel and hospitality sector, including booking assistance, reservation management, itinerary changes, payment processing, traveler inquiries, and more. Our services cover multiple channels, such as phone, email, live chat, and social media.
We maintain a dedicated team of travel support agents who work in shifts to provide round-the-clock assistance. Our agents are strategically located across different time zones, allowing us to offer continuous support, even during weekends and holidays.
Yes, we specialize in multilingual support. Our team can assist travelers in multiple languages to ensure seamless communication and assistance for a diverse range of customers. This helps create a more inclusive and accommodating experience.
We prioritize data security and compliance. Our systems are designed to meet industry-specific regulations, and we implement strict security measures to protect sensitive customer information. We also train our agents on data handling best practices to ensure compliance.
Our key differentiators include our deep understanding of the travel industry, personalized support, fast response times, and a focus on enhancing customer experiences. We also offer flexible pricing models, allowing you to pay for the services you use, which can lead to significant cost savings.
support outsourcing service