English
Over a decade of expertise
Travel Customer
Support Outsourcing
For Leisure & Hospitality businesses
From Europe & North America
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24/7 global coverage -
Fast growth, scalability
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Up to 60% budget savings
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Swift response, resolution
100+ Clients From 20+ Countries Have Already Trusted Us
Travel Support
Challenges
Are you grappling with surges in customer inquiries during
peak seasons and seeking effective solutions to handle them
efficiently?
Concerned about supporting customers in different time
zones, weekends, and addressing cultural differences?
Facing challenges in hiring and managing agents during busy
seasons while maintaining customer satisfaction in travel and
hospitality?
Unlock a new era of efficiency. Scroll to reveal the solution.
Exceed Customer
Expectations
Enhance guest satisfaction with prompt & expert assistance.
Unlock global, multilingual expertise & support excellence.
- Up to 24/7/365 coverage (incl after-hours,
weekends, & holidays). - Easily adjust support team size for peak
seasons. No understaffing or overstaffing. - Fast response times lead to improved SLAs,
and CSAT. - Seamlessly manage customer inquiries
across various channels and locations.
Our expertise spans calls, emails, live chats, and social media – offering full-spectrum channel support.
A Promise Backed By Results
96% Customer Satisfaction Score of Our Service. Your customers can get the same outstanding service too.
Share your challenge and we'll develop an outsourced travel support solution.
Book a call with usYour Business - Your Rules
No need to change your business process or software.
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
We are experts in:
Travel support call centers to tackle:
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Basic Support Tasks
- Initial communication
- Password reset assistance
- Software configuration guidance
- Follow-up Interaction
- Technical issue escalation
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Level 1 Support Tasks
- Feature explanation
- Problem identification
- Troubleshooting follow-up
- Software update guidance
- Setup confirmation
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Level 2 Support Tasks
- Software compatibility inquiry
- Network connectivity issue
- Integration issue escalation
- Data Privacy concern escalation
- Advanced Ñonfiguration support
Enhance Your Leisure Excellence: Stay at the Forefront!
Savor your travel business; we handle outsourced agent recruitment, onboarding, and training for a seamless journey!
Optimize your operations across Travel & Hospitality with customer support covered
Get Started Now!Get up to 60% savings due to:
- Flexible ramp-up/down scenarios: we align
with your business requirements. - Simplified hiring & onboarding: we handle
agent recruitment & training. - Happier relationships with 3rd parties, sparing
your internal teams & saving resources. - Stronger sales response because of fewer refused
orders and fast & accurate support.
Step into a realm of
exclusive benefits:
- Delegation of management, training, & updates
to Team Lead, lightening your workload. - Streamlined communication with agents guarantees
full-time availability. - Peace of mind as we handle tickets while
you focus on key tasks. - Unwind or vacation with stress-free supervision
from our dedicated team.
Our Subscription Plans
You get a comprehensive hospitality outsourcing services, not just agents.
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SHARED
Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal outsourced travel support service with a small and average number of customer requests.
As a first response for Level 1 travel customer support. A quick-start outsourced support for your company.
See Pricing -
DEDICATED BUNDLES
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal outsourcing in the hospitality industry for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for hospitality customer support if in-depth, specific knowledge of the product/industry is needed.
See Pricing
6 stages to transform your travel support service
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Project
estimation -
Onboarding
start -
Recruitment
and hiring - Training
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QA check,
Pre-live -
Team
goes live
click next board
And see all content
1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.
Who we are
We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
WOW24-7’s Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
Get a service, pay after
From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).
No one-year contract requirement
A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.
Quality System
We control the quality of communications
and ensure compliance with the indicators specified in the SLA.
WOW24-7’s Standards for Travel Support Outsourcing Center
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24/7/365
CoverageStay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
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Transparent
FlexibilityWe adapt to your business style, business processes, and data protection requirements, all while being under your control.
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Customised
RecruitmentWe recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
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Full
AvailabilityWe handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
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Consistent
ExcellenceWe continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
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Reliable Peace
Of MindEnhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Your outsourcing travel support services can include
Frequently Asked Questions
Book a call and get your travel
support outsourcing service