Travel Customer Support Outsourcing | WOW24-7

Over a decade of expertise

Travel Customer
Support Outsourcing

For Leisure & Hospitality businesses
From Europe & North America

  • 24/7 global coverage
  • Fast growth, scalability
  • Up to 60% budget savings
  • Swift response, resolution

100+ Clients From 20+ Countries Have Already Trusted Us

Travel Support
Challenges

Are you grappling with surges in customer inquiries during
peak seasons and seeking effective solutions to handle them
efficiently?

Concerned about supporting customers in different time
zones, weekends, and addressing cultural differences?

Facing challenges in hiring and managing agents during busy
seasons while maintaining customer satisfaction in travel and
hospitality?

Unlock a new era of efficiency. Scroll to reveal the solution.

Exceed Customer
Expectations

Enhance guest satisfaction with prompt & expert assistance.
Unlock global, multilingual expertise & support excellence.

  1. Up to 24/7/365 coverage (incl after-hours,
    weekends, & holidays).
  2. Easily adjust support team size for peak
    seasons. No understaffing or overstaffing.
  3. Fast response times lead to improved SLAs,
    and CSAT.
  4. Seamlessly manage customer inquiries 
    across various channels and locations.

Our expertise spans calls, emails, live chats, and social media – offering full-spectrum channel support.

A Promise Backed By Results

96% Customer Satisfaction Score of Our Service. Your customers can get the same outstanding service too.

Share your challenge and we'll develop an outsourced travel support solution.

Book a call with us

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Travel support call centers to tackle:

  • Basic Support Tasks

    • Initial communication
    • Password reset assistance
    • Software configuration guidance
    • Follow-up Interaction
    • Technical issue escalation
  • Level 1 Support Tasks

    • Feature explanation
    • Problem identification
    • Troubleshooting follow-up
    • Software update guidance
    • Setup confirmation
  • Level 2 Support Tasks

    • Software compatibility inquiry
    • Network connectivity issue
    • Integration issue escalation
    • Data Privacy concern escalation
    • Advanced сonfiguration support

Enhance Your Leisure Excellence: Stay at the Forefront!

Savor your travel business; we handle outsourced agent recruitment, onboarding, and training for a seamless journey!

Optimize your operations across Travel & Hospitality with customer support covered

Get Started Now!

Get up to 60% savings due to:

  1. Flexible ramp-up/down scenarios: we align
    with your business requirements.
  2. Simplified hiring & onboarding: we handle
    agent recruitment & training.
  3. Happier relationships with 3rd parties, sparing
    your internal teams & saving resources.
  4. Stronger sales response because of fewer refused
    orders and fast & accurate support.

Step into a realm of
exclusive benefits:

  1. Delegation of management, training, & updates
    to Team Lead, lightening your workload.
  2. Streamlined communication with agents guarantees
    full-time availability.
  3. Peace of mind as we handle tickets while
    you focus on key tasks.
  4. Unwind or vacation with stress-free supervision
    from our dedicated team.

Our Subscription Plans

You get a comprehensive hospitality outsourcing services, not just agents.

  • SHARED

    Your project is managed by a trained,  experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

    The optimal outsourced travel support service with a small and average number of customer requests.

    As a first response for Level 1 travel customer support. A quick-start outsourced support for your company.

    See Pricing
  • DEDICATED BUNDLES

    Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

    The optimal outsourcing in the hospitality industry for companies with medium to high volumes of customer requests.

    As a Level 1 & 2 for hospitality customer support if in-depth, specific knowledge of the product/industry is needed.

    See Pricing

6 stages to transform your travel support service

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks


Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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WOW24-7’s Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

WOW24-7’s Standards for Travel Support Outsourcing Center

  • 24/7/365
    Coverage

    Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

  • Transparent
    Flexibility

    We adapt to your business style, business processes, and data protection requirements, all while being under your control.

  • Customised
    Recruitment

    We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

  • Full
    Availability

    We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

  • Consistent
    Excellence

    We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

  • Reliable Peace
    Of Mind

    Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

  • Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Frequently Asked Questions

What types of customer support services do you offer for the travel industry?
We offer a comprehensive range of customer support services tailored to the travel and hospitality sector, including booking assistance, reservation management, itinerary changes, payment processing, traveler inquiries, and more. Our services cover multiple channels, such as phone, email, live chat, and social media.
How can you ensure 24/7 support, including weekends and holidays?
We maintain a dedicated team of travel support agents who work in shifts to provide round-the-clock assistance. Our agents are strategically located across different time zones, allowing us to offer continuous support, even during weekends and holidays.
Can you handle multilingual customer inquiries for international travelers?
Yes, we specialize in multilingual support. Our team can assist travelers in multiple languages to ensure seamless communication and assistance for a diverse range of customers. This helps create a more inclusive and accommodating experience.
How do you ensure data security and compliance with travel industry regulations?
We prioritize data security and compliance. Our systems are designed to meet industry-specific regulations, and we implement strict security measures to protect sensitive customer information. We also train our agents on data handling best practices to ensure compliance.
What sets your travel customer support outsourcing apart from the competition?
Our key differentiators include our deep understanding of the travel industry, personalized support, fast response times, and a focus on enhancing customer experiences. We also offer flexible pricing models, allowing you to pay for the services you use, which can lead to significant cost savings.

Book a call and get your travel
support outsourcing service

Get started