In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for skilled BPO workers, especially in a COVID-19-afflicted economy.
Navigating the market amid a pandemic poses many challenges for businesses, and one of them is customer relationship management. As a scaling organization, it’s important to connect with your customers and address their concerns as quickly as possible. However, as the quarantine year extends to its second term, normal business processes have been seriously affected.
Our team at Wow24-7 acknowledges that issue. More than ever, businesses need a way to provide support to their customers as many people are staying at home due to social distancing. Thus, Wow24-7 has been hard at work in delivering excellent outsourced customer services for our clients. For that reason, we feel honored to have received yet another perfect rating on Clutch.
Clutch, if you didn’t know already, is a hugely respected agency within the B2B space for connecting small, mid-market, and enterprise businesses with service providers that fit their needs. Clutch carefully curates lists of the absolute best agencies and organizations by industry and location, simultaneously enabling companies to establish credibility and buyers to find the right services. The top companies on Clutch are selected by awards and projects, and we’re lucky enough to have been included in the list of top answering services in Ukraine for this year.
For our most recent review, our client wanted help in processing the inquiries that they have been receiving left and right. Since their customers use our system for clinical trials, it’s very urgent to tend to their questions immediately. Having said that, we didn’t want to complicate things; we make it easy for our clients to reach out to us when anything needs to be addressed. Fortunately, we’ve been successful in providing that sense of reliability since the partnership began.
“We liked the fact that everyone was doing what they were supposed to do. For instance, the project manager actually works on the project and gives feedback to the team. Also, it was very easy to communicate with the company’s agents which is important to us… the best thing about WOW24-7 is their dedication and commitment to what they’re doing.”
— Stuart Henderson, Quality Manager, HMD Clinical
Check out our Clutch profile to learn more about this 5-star review.
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