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Leadership
30.08.2024
Neal Dlin, Founder of Chorus Tree and the VP, Customer Service Experience…
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Sri Velamoor, Vice President of Global Support and Product Enablement at Workiva, discusses the importance of customer experience as a revenue growth driver. He also illustrates how exceptional customer experience can give companies a competitive edge, fostering growth by delighting customers and addressing their higher-level needs.
Video's length
Introduction to Sri Velamoor
Full Podcast Episode
The Importance of Customer Needs Hierarchy to Renevue Growth
Customer Self-Actualization: Key to Company Growth and Success
Measuring User Happiness: Essential Metrics for Success
Utilizing Maslow’s Hierarchy to Uncover Customers’ Needs
Transforming Customer Experience: Empathy and Simplicity for Business Success
Focusing on Customer Delight to Gain a Competitive Advantage
Customer Experience as a Team Sport
Customer Focus: Simplifying Contracts for Lasting Relationships
Key Takeaway: Prioritize Customers’ Feelings and Self-Actualization
1-10 Rating: Importance of Agent Turnover to Company’s Growth
Short - Utilizing Maslow’s Hierarchy to Uncover Customers’ Needs
Short- Transforming Customer Experience Through Empathy and Simplicity for Business Success
Customers are people, and people have feelings. How you make them feel is significantly more memorable and impactful in terms of whether they choose to stay, spend, and recommend your business.
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