e-Commerce Customer Service Outsourcing










Overwhelmed by customer inquiries? Slow responses impacting satisfaction rate? Don’t know how to cope with numerous after-hours refund requests? And this leads to a decrease in customer satisfaction and loyalty.
Finding new agents is increasingly challenging. Onboarding and training processes might cause stress and disappointment. Investing in equipment and software means higher expenses.
All of this adds to your overhead.
Outstanding e-Commerce Support Services
WOW24-7 with service delivery centers in Eastern Europe frees Customer Support Executives from recruitment, training, onboarding, and low CSAT concerns
(incl. after hours, weekends & holidays) in 10+ languages.












We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
















e-Commerce Call Center Outsourcing to tackle:
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Navigation
– Add/remove features
– Modification of notifications
– Debt collection
– Systems set up
– Handling complex requests








No need for your involvement. We’ll handle it all while you focus on big-picture decisions.


Our Subscription Plans
You get a comprehensive e-Commerce support service solution, not just agents.
Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal customer support for e-Commerce stores with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start e-Commerce call center for any company size.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal e-Commerce customer support solution for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your e‑Commerce customer service
estimation
start
and hiring
Pre-live
goes live
estimation

start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

and hiring
0 – 3 weeks

1 – 3 weeks

Pre-live
1 – 2 days

goes live

estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
the team of agents goes live.
Who we are
WOW24-7’s Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).



WOW24-7’s Standards for e‑Commerce Contact Center












Your new e-Commerce customer service can include
Contact Center Customer Support
Frequently asked questions
A highly performant e-Commerce customer support requires skilled agents, an extensive knowledge base, a clear development strategy, and robust & well-integrated, and scalable software. Put everything into one box, and you’ll get efficient e-Commerce customer service.
Customer service in e-Commerce is the synergy of skilled people, well-designed processes, and software that makes purchasing easier for customers and allows merchants to make client-oriented sales.
The best way is to implement best practices. To define the right indicators, hire the best agents and train them, choose advanced software solutions, and implement a quality system. Or send us a request and get customer support for e-Commerce turnkey with actual budget savings.
The cost of an outsourced e-Commerce customer service may vary depending on your project scale and business model. Check our pricing to explore what option is suitable for you.
The best way is to implement best practices. To define the right indicators, hire the best agents and train them, choose advanced software solutions, and implement a quality system. Or send us a request and get customer support for e-Commerce turnkey with actual budget savings.
e-Commerce outsourcing consulting session