IoT Customer Service Outsourcing
For Hardware Companies
From Europe & North America
Facing hurdles in delivering 24/7 IoT customer service, including weekends and holidays, to accommodate global clientele?
Do slower response times and customer satisfaction concerns stem from managing initial support queries?
Is your in-house support team handling primary and secondary line requirements perpetually hindering their focus on advanced IoT challenges?
L1 & L2 IoT support outsourcing in 10+ languages. Conquer peak seasons, manage surges, elevating your business!
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
IoT support call centers to tackle:
- Device purchase guidance
- Basic pricing information
- Device setup guidance
- Purchase confirmation
- Shipping update
- Firmware Update Guidance
- Component Compatibility Inquiry
- Complex Hardware Configuration
- Value-Added Services
- Bundled Solution Consultation
- Custom Solution Inquiry
- Complex Troubleshooting
- Component Failure Escalation
- Post-Purchase Review
- Return Analysis
Experience unhindered IoT focus. Delegate outsourced agent hiring, onboarding, and training to us, and watch IoT support excel!
– Replies ticket updates
– Cancellations returns
– Shipping tracking
– Subscription inquiries
– Payments & refunds
– Renewals
– Feature management
– Troubleshooting
– Complex requests setups
Our Subscription Plans
You get a comprehensive IoT support outsourcing service, not just agents.
Your project is managed by a trained, experienced, and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal outsourced IoT support service with a small and average number of basic customer requests.
As a first response and triage service for Level 1 IoT and customer support. A quick-start support for your company.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal IoT call centers for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for IoT and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your
IoT support service
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
the team of agents goes live.
Who we are
WOW24-7’s Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).
We provide excellent outsourced IoT support services. But you can cancel our agreement anytime with just a quick heads-up.
WOW24-7’s Standards for IoT Helpdesk Outsourcing Services
Your outsourcing IoT support services can include
Contact Center Customer Support
e-Commerce Support Services
Frequently asked questions
We offer comprehensive IoT support services, covering a wide range of needs for IoT companies. Our services include:
Basic Support Tasks: Handling routine inquiries and requests from customers.
Level 1 Support Tasks: Addressing common issues and providing initial troubleshooting.
Level 2 Support Tasks: Resolving more complex technical problems and inquiries.
Device Purchase Guidance: Assisting customers in selecting the right IoT devices.
Basic Pricing Information: Providing pricing details and package information.
Device Setup Guidance: Guiding customers through the setup of IoT devices.
Purchase Confirmation: Confirming and verifying customer orders.
Shipping Updates: Providing real-time shipping information.
Outsourcing IoT support offers several advantages for your business. It allows you to:
Focus on Core Expertise: Redirect your in-house team’s efforts towards innovation, product development, and core business activities.
Reduce Costs: Benefit from cost-effective support solutions and allocate savings to other growth initiatives.
Ensure 24/7 Coverage: Provide round-the-clock support to your global customer base, enhancing customer satisfaction.
Access Specialized Expertise: Tap into the expertise of a dedicated support team with IoT-specific knowledge and skills.
Streamline Operations: Optimize your support operations and improve efficiency through outsourcing.
IoT customer support outsourcing involves partnering with a third-party provider to handle your support needs. Here’s how it typically works:
Agent Selection: We carefully select tech-oriented agents with expertise in IoT to represent your brand.
Process Setup: We establish efficient support processes tailored to your specific IoT products and services.
Agent Training: Our agents undergo rigorous training to ensure they are well-equipped to assist your customers.
Communication Management: We take control of all communication with your users, providing a seamless support experience.
support outsourcing service