Episode 16

Falling Behind on the Latest CX Tech Stack?

17.06.2024

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Episode Summary

Craig Stoss, a Customer Experience Consultant with over 25 years of experience in the CX industry, explores the complexities of navigating the latest CX tech stacks, emphasizing the need to align technology with customer value. He discusses the impact of AI, analytics, and decision-making tools, highlighting their role in shaping and enhancing customer interactions.

Steven MacDonald Podcast Host

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Video's length

[01:26]
Introduction to Craig Stoss
[24:46]
Full Podcast Episode
[02:16]
Unpacking the Value Proposition in Customer Experience
[02:57]
Embracing AI in Customer Experience
[03:18]
Optimizing Data and Processes for AI Integration
[03:13]
Key Takeaways

The key is to find the right partners, the people doing this the best, and the people selling the products (AI tools) that will improve your customer experiences across your customer journey.

Craig Stoss Customer Experience Consultant

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