E-commerce expertise
For Europe and US-Based
Retail, SaaS, IoT & Travel
100+ Clients From 20+ Countries Have Already Trusted Us
Companies, that are growing rapidly face an avalanche of
requests from its customers. Clients contact them through all
channels of communication and often after-hours. Requests
are processed slowly or remain unanswered at all. And this
leads to a decrease in customer satisfaction and loyalty.
They have to find, hire and train new customer service agents.
Organize workspaces, and buy new equipment and software.
All of this adds to your overhead.
But it’s not your future. Scroll through and we’ll show you another… more efficient way
WOW24-7 provides top-rated customer support
outsourcing services to finally let customer experience
executives find peace in their work.
We guarantee a high level of service even when your business scales rapidly.
96% Satisfaction Score of Our Service. We’ll make sure that you’ll have the same rate.
Share your challenge with us and we'll develop a custom contact center outsourcing solution
Book a call with usWe don’t force you to change your business process or software.
Moreover, we use your CRM & ERP systems, and plug-in our teams to your business process seamlessly.
Then we constantly optimize.
You get a comprehensive solution, not just agents
Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal solution for companies with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start solution for any company size
See pricingYour project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.
The optimal solution for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.
We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).
A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.
We control the quality of communications
and ensure compliance with the indicators specified in the SLA.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Book a call and get your
contact center outsourcing consulting