Contact Center Outsourcing Service Provider | WOW24-7

E-commerce expertise

Contact Center
Outsourcing

For Europe and US-Based
Retail, SaaS, IoT & Travel

  • 24/7 global coverage
  • In 10+ languages
  • Up to 60% budget savings
  • 96+% CSAT

100+ Clients From 20+ Countries Have Already Trusted Us

Breaking the
business mould

Companies, that are growing rapidly face an avalanche of
requests from its customers. Clients contact them through all
channels of communication and often after-hours. Requests
are processed slowly or remain unanswered at all. And this
leads to a decrease in customer satisfaction and loyalty.

They have to find, hire and train new customer service agents.
Organize workspaces, and buy new equipment and software. 
All of this adds to your overhead.

But it’s not your future. Scroll through and we’ll show you another… more efficient way

A Relieving Contact Center
Outsourcing Experience

WOW24-7 provides top-rated customer support
outsourcing services to finally let customer experience
executives find peace in their work.

  1. Agents Trained by World-Class Coaches 
    communicate with your tone-of-voice.
  2. Up to 24/7/365 coverage
    (incl. after hours, weekends & holidays) in 10+ languages.
  3. 100% of communication channels covered: 
    calls, emails, live chats, social media.
  4. Multilevel (L0, L1, L2) contact center solution
    with delivery centers in Eastern Europe.
  5. Fixed price with no costs of workplaces,
    equipment, software, recruitment and training.
  6. Quality System ensures compliance with the
    indicators specified in the SLA.

We guarantee a high level of service even when your business scales rapidly.

A Promise Backed By Results

96% Satisfaction Score of Our Service. We’ll make sure that you’ll have the same rate.

Share your challenge with us and we'll develop a custom contact center outsourcing solution

Book a call with us

Your Business - Your Rules

We don’t force you to change your business process or software. 

Moreover, we use your CRM & ERP systems, and plug-in our teams to your business process seamlessly. 

Then we constantly optimize.

We are experts in:

Contact center service provider to tackle:

  • Order-related issues

    • Pre- / post-sales support
    • Shipping and Tracking
    • Cancellations & Returns
    • Payments & Refunds
  • Usability issues

    • Problems with log-in
    • Navigation
    • Add/remove features
    • Modification of notifications
  • Troubleshooting

    • Refund issues
    • Debt collection
    • Systems set up
    • Handling complex requests
No customer comes to the contact center with good news! Right?!
We take care of all the negativity, dissatisfaction and your customer complaints for you.
So you don’t have to.

Our teams are trained to do this job with empathy.
As a result, your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.

Check out the benefits you get
for your business with us:

  1. The easiest way to scale up and scale down 
    your contact center for seasonal spikes.
  2. Up to 60% budget savings
    compared to an in-house support team.
  3. Reducing the time for time-consuming and
    recurring tasks, such as refunds and returns.
  4. Multilevel (L0, L1, L2) contact center solution
    with delivery centers in Eastern Europe.
  5. Increase CSAT through 24/7 support in any
    communication channel and in any language.

And you will personally
be able to:

  1. Save time for more important and time-consuming
    tasks.
  2. Have a direct communication with our Team Lead and
    team of agents anytime.
  3. Remove yourself from the non-stop routine customer
    support process.
  4. Have a calm state of mind due to solid results & trust
    sparkled by outsourcing the contact center.
  5. Ability to have unlimited conversations with our
    Customer Success Manager and Delivery Manager.
  6. Finally get some sleep and go on vacation.

Our Subscription Plans

You get a comprehensive solution, not just agents

  • SHARED BUNDLES

    Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

    The optimal solution for companies with a small and average number of customer requests.

    As a first response and triage service for Level 1 technical and customer support. A quick-start solution for any company size

    See pricing
  • DEDICATED BUNDLES

    Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

    The optimal solution for companies with medium to high volumes of customer requests.

    As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.

    See pricing

6 stages to transform your customer support service

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks


Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

Standards for Contact Center

  • 24/7/365
    Coverage

    Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

  • Transparent
    Flexibility

    We adapt to your business style, business processes, and data protection requirements, all while being under your control.

  • Customised
    Recruitment

    We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

  • Full
    Availability

    We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

  • Consistent
    Excellence

    We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

  • Reliable Peace
    Of Mind

    Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

  • Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Book a call and get your
contact center outsourcing consulting

Get started