Case studies

StudentShare Case Study: Human and Well-Versed Support Services for an EduTech Company

About StudentShare StudentShare is an online database of academic essay examples that contains 1m+ unique samples on a variety of topics written by students for students to use as a guide and inspiration. Main Challenge StudentShare needed an omnichannel customer care solution to…

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Dixa Case Study: 24/7 Customer Support Coverage for a SaaS Company

About Dixa Dixa is a Software-as-a-Service (SaaS) company based on a passionate idea of completely changing the way that customers interact with brands. Main Challenge Dixa’s representatives were looking for a way to be available to their customers 24 hours a day. They…

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The App Solutions Case Study: Customer Support Services for a Web Development Company

About The App Solutions The App Solutions is a US-based company that provides mobile and web development services for clients across the globe. Main Challenge The company needed a cost-effective customer support outsourcing solution to connect with clients via phone, chat, and contact forms to guide them through the services the business offers and provide assistance with their queries. Solution The App Solutions team contacted our experienced call center outsourcing…

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