Case studies
Case Studies
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Customer Support Case Study
WOW24-7 customer support service positively influenced on HMD Clinical
About HMD Clinical HMD Clinical provides an interactive response technology to help clinical trial processes. The company develops and supports innovative clinical trial control, data capture and management software. It includes supporting the library of web reports, validated visit modules, randomization schemas, supply…
Customer support for calmery
Keep calm and get support. Customer support for Calmerry
About Calmerry  Calmerry is an affordable therapy for everyone. The idea of Calmerry is to provide online therapy services for your mental health. Its licensed therapists deliver positive change at a secure HIPAA-compliant e-therapy platform. With Calmerry online therapy, you’ll successfully overcome life’s…
Learning Tribes Case Study: Cost-Beneficial 24/7 Support
About Learning Tribes Learning Tribes is a global company that offers digital learning solutions to individuals and businesses all over the world. Learning Tribes provides face-to-face, digital, and blended learning courses customized to each client’s strategic goals and business requirements. Main Challenge The Learning Tribes company was looking for a reputable customer support services provider with flexible pricing and scalable solutions according to the workload. Since the organization works with…
customer support for student share
StudentShare Case Study: Human and Well-Versed Support Services for an EduTech Company
About StudentShare StudentShare is an online database of academic essay examples that contains 1m+ unique samples on a variety of topics written by students for students to use as a guide and inspiration. Main Challenge StudentShare needed an omnichannel customer care solution to…
case study wow-24-7 Dixa
Dixa Case Study: 24/7 Customer Support Coverage for a SaaS Company
About Dixa Dixa is a Software-as-a-Service (SaaS) company based on a passionate idea of completely changing the way that customers interact with brands.  Main Challenge Dixa’s representatives were looking for a way to be available to their customers 24 hours a day. They…
The App Solutions Case Study: Customer Support Services for a Web Development Company
About The App Solutions The App Solutions is a US-based company that provides mobile and web development services for clients across the globe. Main Challenge The company needed a cost-effective customer support outsourcing solution to connect with clients via phone, chat, and contact forms to guide them through the services the business offers and provide assistance with their queries.  Solution The App Solutions team contacted our experienced call center outsourcing…
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