Case studies

Learning Tribes Case Study: Cost-Beneficial 24/7 Support

About Learning Tribes Learning Tribes is a global company that offers digital learning solutions to individuals and businesses all over the world. Learning Tribes provides face-to-face, digital, and blended learning courses customized to each client’s strategic goals and business requirements. Main Challenge The…

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StudentShare Case Study: Human and Well-Versed Support Services for an EduTech Company

About StudentShare StudentShare is an online database of academic essay examples that contains 1m+ unique samples on a variety of topics written by students for students to use as a guide and inspiration. Main Challenge StudentShare needed an omnichannel customer care solution to…

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Dixa Case Study: 24/7 Customer Support Coverage for a SaaS Company

About Dixa Dixa is a Software-as-a-Service (SaaS) company based on a passionate idea of completely changing the way that customers interact with brands. Main Challenge Dixa’s representatives were looking for a way to be available to their customers 24 hours a day. They needed a reliable customer support outsourcing partner that could solve the problem and provide: A skilled and dedicated support team; High-quality inbound support via phone, chats, and…

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The App Solutions Case Study: Customer Support Services for a Web Development Company

About The App Solutions The App Solutions is a US-based company that provides mobile and web development services for clients across the globe. Main Challenge The company needed a cost-effective customer support outsourcing solution to connect with clients via phone, chat, and contact…

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