10+ years of experience
For Europe and US-Based
Retail, SaaS, IoT & Travel
100+ Clients From 20+ Countries Have Already Trusted Us
Dealing with a lack of scalability in your call center during
periods of rapid growth or decline?
Facing difficulties in providing consistent training across
different shifts and teams within your call center?
Find it difficult to maintain a motivated and engaged workforce
within your call center?
No worries, here’s your solution – outsource
your call center.
WOW24-7 provides outstanding call center services to
finally let customer experience executives find peace
in their work
Embrace the power of effective communication through a remote outsourced call center team.
96% Customer Satisfaction Score of Our Service. Your customers can have the same outstanding service too.
Share your challenge and we'll develop an outsourced technical support
Book a call with usNo need to change your business process or software.
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
You get a comprehensive call center service, not just agents.
Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal call center customer service with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start call center service for any company size.
See pricingYour project is managed by a dedicated agent, or a team, that works exclusively on your company project.
Any language, any schedule, any project complexity.
The optimal call center support services for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2–4 weeks,
the team of agents goes live.
We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.
From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).
A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.
We control the quality of communications
and ensure compliance with the indicators specified in the SLA.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Book a call and get your
call center outsourcing consulting session