Call Center Outsourcing Service Provider | WOW24-7

10+ years of experience

Call Center
Outsourcing

For Europe and US-Based
Retail, SaaS, IoT & Travel

  • 24/7 global coverage
  • In 10+ languages
  • Up to 60% budget savings
  • 96+% CSAT

100+ Clients From 20+ Countries Have Already Trusted Us

Reinventing the
rules of business

Dealing with a lack of scalability in your call center during
periods of rapid growth or decline?
Facing difficulties in providing consistent training across
different shifts and teams within your call center?

Find it difficult to maintain a motivated and engaged workforce
within your call center?

No worries, here’s your solution – outsource
your call center.

Reliable Call Center
Outsourcing Services

WOW24-7 provides outstanding call center services to
finally let customer experience executives find peace
in their work

  1. Expertly trained agents emulate your unique
    tone of voice, ensuring seamless
    communication.
  2. Up to 24/7/365 coverage
    (incl. after hours, weekends & holidays) in
    10+ languages.
  3. 100% of communication channels covered: 
    calls, emails, live chats, social media.
  4. Multilevel (L0, L1, L2) call center support 
    services solution in 10+ languages.
  5. One price with no expenses for workplaces,
    equipment, software, recruitment, or training.
  6. Quality System ensures compliance with the
    indicators specified in the SLA.

Embrace the power of effective communication through a remote outsourced call center team.

A Promise Backed By Results

96% Customer Satisfaction Score of Our Service. Your customers can have the same outstanding service too.

Share your challenge  and we'll develop an outsourced technical support

Book a call with us

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Call center service provider to tackle:

  • Order-related issues

    • Pre- / post-sales support
    • Shipping and Tracking
    • Cancellations & Returns
    • Payments & Refunds
  • Usability issues

    • Problems with log-in
    • Navigation
    • Add/remove features
    • Modification of notifications
  • Troubleshooting

    • Refund issues
    • Debt collection
    • Systems set up
    • Handling complex requests
No customer comes to the customer support center with good news! Right?!
We’ll take care of all the negativity, dissatisfaction, and customer complaints for you. So you don’t have to.

Our teams are trained to do this job with empathy.

End result? Your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.

Uncover all the advantages awaiting your business:

  1. The easiest way to scale up or down your c all
    center services for seasonal spikes.
  2. Up to 60% budget savings compared to an
    in-house support team.
  3. Time saved on repetitive, lengthy tasks
    like refunds and returns.
  4. Multilevel (L0, L1, L2) call center support with
    delivery centers in Eastern Europe.
  5. Embrace autonomy. Our Team Lead handles it
    all, while you focus on big-picture decisions.

Enjoy a world of
personal perks:

  1. Bid farewell to time-consuming tasks and prioritize
    what truly matters. Cut your to-do list in half.
  2. Connect with your personal Team Lead or other
    agents when you need to.
  3. Embrace autonomy. Break free from the never-ending
    customer support grind.
  4. Have a calm state of mind due to solid results & trust
    with an outsourcing call center service.
  5. Ability to have unlimited conversations with our
    Customer Success Manager and Delivery Manager.
  6. Regain control of your time: relish uninterrupted sleep
    or embark on that eagerly awaited vacation.

Our Subscription Plans

You get a comprehensive call center service, not just agents.

  • SHARED BUNDLES

    Your project is managed by an acting, trained,  experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

    The optimal call center customer service with a small and average number of customer requests.

    As a first response and triage service for Level 1 technical and customer support. A quick-start call center service for any company size.

    See pricing
  • DEDICATED BUNDLES

    Your project is managed by a dedicated agent, or a team, that works exclusively on your company project.

    Any language, any schedule, any project complexity.

    The optimal call center support services for companies with medium to high volumes of customer requests.

    As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.

    See pricing

6 stages to transform your outsourced call center

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base.

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

1 – 3 weeks


Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Get started

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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Guarantees

Data Privacy & Security

We keep all data safe & secure by following strict guidelines of GDPR, ISO27001, ISO9001. PCI DSS and ISO27701 are coming soon.

Get a service, pay after

From the first month in service you will be
invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be canceled anytime with just a quick heads-up.

Quality System

We control the quality of communications
and ensure compliance with the indicators specified in the SLA.

Standards for Call Center

  • 24/7/365
    Coverage

    Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

  • Transparent
    Flexibility

    We adapt to your business style, business processes, and data protection requirements, all while being under your control.

  • Customised
    Recruitment

    We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

  • Full
    Availability

    We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

  • Consistent
    Excellence

    We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

  • Reliable Peace
    Of Mind

    Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

  • Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Book a call and get your
call center outsourcing consulting session

Get started