Brands Worldwide Choose WOW24-7 Customer Support Services
Generate more revenue, increase retention, and append personalized customer experience
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Multilingual Customer Service Outsourcing Company
You have many things to do. Let us help you with customer support. In any widely spoken language.
We partner with and use all the major CRMs and Platforms. The customer support integrations you may need to make the largest impact possible.
Customer Service Outsourcing Company: How It Works
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How we can support your development
Flexible Pricing Models
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Our Shared Team Bundle is a scalable solution suitable for small and medium-size businesses. WOW24-7 offers a group of agents working on customer interactions on multiple projects.
Depending on your requirements, the bundles can range based on the number of interactions and include various types of support levels (1st level, or 1st & 2nd level)
Our Dedicated Team Bundle offers the help of professional Customer Support Service Reps that work with your customers only. They can ensure tech support, sales support, lead generation, cope with administrative tasks, and make your brand voice heard to ensure excellent customer service.
The dedicated team possesses extensive knowledge of your company’s product or service and is committed to providing customer assistance with any issues or questions.
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WOW24-7: Outsourced customer support
WOW24-7 provides customer support outsourcing services for businesses worldwide. We aim to deliver an excellent user experience, scale your business, help companies improve customer experience, and achieve customer loyalty. Involve WOW24-7 to get multichannel support from call center service to social media support and resolve customer issues with speed of lightning. WOW24-7 extensive background includes working with various industries such as SaaS, E-Commerce, Tourism, IoT, Healthcare, Hardware, Fashion, FinTech, etc.
Outsourcing customer services is a smart solution for any-scaled business striving to deliver excellent customer service to uplift customer satisfaction. Companies find it reasonable to outsource their client care to an expert external provider instead of maintaining an in-house team. Therefore, the choice among the best customer support companies is not easy. Meanwhile, at WOW24-7, we know all ins and outs of customer support. Our specialists use extensive knowledge as a base to build effective strategies and find solutions that meet every client’s needs. If you are looking for a reliable support outsourcing partner and improve your customer journey this way, just let us know, and WOW will come to the rescue.
Why Should You Outsource Customer Service To WOW24-7?
WOW24-7 is one of the top customer service outsourcing providers in the US & European markets, ranked by Clutch. Over the last 15 years, we’ve worked to meet customer expectations and earned the trust of businesses around the globe. Companies from different industries rely on us to involve customer support teams, handle customer care, and manage client inquiries.
We work primarily with small and medium-sized businesses looking for an effective & efficient way to improve customer engagement and satisfaction. Our outsourced support service cost meets that need allowing our clients to save money and reserve it for business development.
WOW24-7 outsourced customer service provider offers a wide range of benefits, like the help of highly skilled support teams, season spikes coverage, 24/7 operation, etc. Our agents set strategic goals to reinforce your brand’s loyalty. Moreover, they are qualified to work in various industries, including eCommerce, SaaS, Beauty, Travel, Hardware, Medical Devices, etc.
High customer lifetime value is crucial since it is the key to sustainable business growth. WOW24-7 offers outsourced customer retention solutions that can nurture client loyalty and trust in your brand. So if you need a reliable outsourcing partner to create strong relationships with your customers, look no further. WOW24-7 is here to help.
Benefits of customer service outsourcing
The quality of your customer support service may determine the degree of your business success. Customer service outsourcing companies offer many advantages that impact your business processes and the customer experience in a positive way.
When outsourcing to WOW24-7, you get customized contact center solutions, professional 24/7 global support, quick response to customer inquiries, and a multilingual omnichannel approach. We strongly believe in the individual approach and try to implement it in our communication strategy. The WOW24-7 agents work tirelessly to ensure the quickest and best possible customer assistance. We can guarantee that our outsourced support can help you improve customer retention and achieve business objectives faster.
What outsource pricing options do we offer
WOW24-7 outsourced support offers various pricing plans to fit any business. Our contact center outsourcing company provides a selection of bundle options that would work perfectly for small and mid-sized companies and enterprises.
WOW24-7 customer support outsourcing services cover all aspects of client care. Our solutions and strategies are highly effective in improving customer satisfaction. The WOW24-7 support teams can provide help with any request you might have, from multilingual customer service to technical support. When choosing WOW24-7, you select the quick processing of your customer queries, well-designed communication, and satisfied customers.
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Price of outsourced customer support may vary since it all depends on the scale of your project and business model. Working with WOW24-7, you’ll pay for the number of interactions per month (Shared Team model), or for the hours spent on your project (Dedicated Agent/Team model). Check our customer support outsourcing pricing page to choose a suitable bundle. The monthly charge for customer support service may start from USD 895.- per month for a small project.
Customer support outsourcing allows business leaders and customer experience executives to set up proper communication with their customers, reduce operating costs, and focus on other important tasks while WOW24-7 covers interactions with customers, improving the process and CSAT values.
You should think about outsourced customer services when:
- you lack inhouse capacity or capability to provide high-quality customer support
- you have budget-cutting goals to reach
- you cannot scale your customer support up or down for the high and low season
- you can’t keep employee attrition rate under the desired values
- your budget restricts your inhouse team growth
- you need to improve your overall customer experience
- you need to provide 24/7/365 support to your customers
- you expand into new markets and you lack the language skills, e.g. a German company extends its offering to Italy, Spain, Portugal, etc.
- other reasons
24/7 customer service team or office hours customer service team works on your customer requests, helping them solve and troubleshoot issues related to your products or services. Agents communicate with customers via multiple channels such as phone, email, live chat, social media, etc. Customer support teams strictly follow SLA (service level agreement) provided by WOW24-7 clients. Additionally, many KPIs are measured and reported to clients, such as CSAT, Average Handling Time, Escalation Rate, Resolution Rate, Time to resolution, Resolution Time, and many others.
To choose a reliable outsourced customer service company, you should conduct deep research to explore each provider’s offerings, pros, and cons. But if you’re here – look no further. Find everything you should know about WOW24-7 to ensure it’s the most appropriate option to support your customers, and talk to our Sales team.
Outsourced customer support allows businesses to roll out service at a fraction of the cost and time by applying a ready-to-use workflow, knowledge base, and customer service optimization & improvement strategy. It helps businesses support the relevant tone of voice and solve tickets effortlessly. The ability to focus on primary business goals, optimize the budget and human resources to gain an additional competitive advantage. Some of the key benefits of customer support outsourcing are:
- obtain the best customer experience industry practices developed over the years in a matter of weeks;
- quickly improve the CSAT since you hire not just customer support agents but the whole training, monitoring, management, and reporting systems.
- flexibility in scaling the teams up or down for high and low seasons;
- stop worrying about employee attrition rates and knowledge retention;
- save on attrition cost;
- save on the cost of customer support by up to 60%.