Main page Outsource Customer Service | Customer Support Company WOW24-7

Customer Service
Outsourcing

We improve your CX and optimize
your bottom line

Leave the constant agent hiring, onboarding, and
training to the customer service BPO with less than half the
industry average agent turnover rate.

Get Started

Join the 100+ satisfied clients

Outsourcing customer service WOW24-7 Outsourcing customer service WOW24-7

Our Customers

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Your Outsourced Customer
Service Ally

Your outsourced customer service ally - Outsourcing customer service

A flexible customer care outsourcing solution scaling with your business – 2x, 5x, 10x, or back as needed.

Customer service outsourcing - Expanding into new markets and drowning in inquiries?

The 24/7 team manages peaks for prompt assistance, even afterhours and holidays, improving CX.

Outsource customer service - Sudden spikes in queries overwhelming your team?

A top-notch service within your budget, delivering specialized expertise, and reasonable rates.

Outsourced customer service - Dealing with high expenses and low quality?

Industry champions in agent retention, company culture, efficient processes, and well-trained team leads. 

Customer service outsourcing - Agent turnover, team management or training issues?

Our Case Studies

See WOW24-7 in action

95%
Customer Satisfaction
Score (CSAT)
From 2 to 9 to 14 to 9
Agents scaling
2x
seasonal ticket spikes
managed
From 3.5/5 to 4.5/5
Improved Customer
Rating

How a German Fashion Brand's
Rapid Scale Became Possible


Learn how the fashion brand dealt with rapid request growth, seasonal spikes and dared to unlock up to 60% savings.

Learn more in Case Study
2x
burst capacity (BlackFriday & Christmas) Supported
From 3 agents to 13
Agents scaling
100%
Brand Voice Match
3x
quicker Response Time
Outsourced customer service case study 1

Apparel Company Triple Challenge: 
High Volume, After Hours, Languages


Discover how OceansApart went global with 24/7 multilingual support, handling surging customer requests while emphasizing trust and personalization

Learn more in Case Study
9
Travel & Booking Apps Supported
8 agents - 12- 8-18
Scaled back & forth
6000+
tickets processed annually
7x
faster response time
Outsourced customer service case study 2

Swift Customer Support Revival for 
Travel Agency Post-Lockdown


Walks’ journey from customer to operational support: seasonal scaling, 7x faster response time, and coverage of after-hours, weekends, & holidays

Learn more in Case Study

Still Wavering On Whether To 
Outsource Customer Service?

Consider this: Not only such tech behemoths as Apple, IBM,
and Cisco Systems do outsource, but mid and small-size
companies as well. 

4 Quick facts:

67%

of customers express their
willingness to pay extra for
exceptional customer care.

93%

of customers favor companies
with excellent customer service
for repeat purchases.

30-60%

Outsourcing customer service
can result in a reduction in
operational costs.

67%

of customer service leaders
outsource to reduce costs and
achieve greater scale.

Still Wavering On Whether To Outsource Customer Service?

WOW24-7 is when you have…

Someone so trusted

WOW24-7 touched our hearts with
their caring approach to refunds, they
also boosted efficiency, and customer
joy.

I love that there’s a Team Lead on the
project. There’re a lot of things she
does: tracks hours, QA, improves the
workflow.

WOW24-7.io review 1
Evelyn Barthier

Senior Vendor
Operations Manager

An enthusiastic team that
saves you money


They saved us money and
strengthened our relationships with
third parties, leading to a more robust
sales response. 

The team's enthusiasm, clear
communication, and consistent
support add significant value to our
company.

WOW24-7.io review 2
Amanda
Pennypacker


Head of Guest
Experiences

The response time reduced
by X13


We’ve seen very high levels of
accuracy in triage and quick
responses. Their back office team runs
monthly catch-ups. 

WOW24-7 is with customers outside of
office hours, helping us remain
responsive to the evolving customer
needs.

WOW24-7.io review 3
Martin Cubitt

Support Manager

24/7 coverage with no
interactions missed


Their phone, chat, and email
coverage facilitates customer
service efforts, acting as the
L1 support for all queries.

They quickly adapted to our systems
of communication and note-taking,
getting us up to speed in under
two months.

WOW24-7.io review 4
Thomas Sønderbjerg
Larsen


Head of Marketing

Don't take our word for it.
Check our rewards

We take privacy and
security seriously

Enhance your customer experience!

Contact Us

Frequently Asked Questions

What is customer support?
Customer support, in our understanding, is much more than just an answering service that handles customer inquiries and aims to make clients happy and satisfied. Great customer service supports customers’ needs and improves customer loyalty by default. Customer Support must also include a customer education, feedback collection, account management, data analytics, process improvement & collaboration with many company departments. Being the closest to customers, Customer Support represents the Customer at the business strategy, strategic marketing, and product meetings. 
Why do companies outsource customer service?
Both small businesses and big corporations prefer outsourcing their customer support because an expert & highly specialized BPO absorbs the best industry practices from its own clients as well as from the industry in general. The latest stats show that 72% of businesses outsource the customer support function. The well-trained, highly motivated, and dedicated customer support agents better deal with customer concerns, improve customer service interactions and deliver top-notch support. Great Customer Service outsourcing companies retain the agents better and grow their expertise faster. This allows you to focus on more strategic tasks and scale your business. Companies choose CX BPO services like WOW24-7 because we can streamline your internal processes and help you improve your bottom line faster than an in-house team. Besides, we implement industry-leading best practices and benchmarks to keep your service on the competitive edge.
How to Outsource Customer Service The Right Way?
When outsourcing the business process, determine your needs, choose a reputable provider, and establish clear expectations. Maintaining regular communication, implementing transparent processes, and reviewing performance metrics with your outsourcing partner are also advisable. And remember that the proper customer support outsourcing services should help your customers solve issues and set your brand apart. 
What are the benefits of outsourcing customer service?
Outsourcing customer service to WOW24-7 provides cost efficiency (up to 60%), 24/7 support including holidays and weekends, scalability for season spikes (the team can grow in number and decline based on the needs), and access to specialized expertise. We also offer a 60-day money-back guarantee if you are not satisfied with the service provided. 
How much does outsourcing customer service cost?
The cost of outsource customer service solutions may vary depending on your project scale and business model. Check our pricing to explore what option is suitable for you.
Where to get outsourced customer service?
Outsourced customer service can be obtained from specialized outsourcing providers, often accessible through online platforms or referrals. Look for reputable companies with expertise in customer service outsourcing to ensure a reliable and effective partnership.
What does customer service do at WOW24-7?
At WOW24-7, our customer service entails providing comprehensive and tailored support solutions. We manage inquiries, offer proactive assistance, and ensure customer satisfaction across various industries, including Retail and e-Commerce, SaaS, IoT, and Travel in Europe and North America.
When to start outsourcing customer service?
Outsource your customer service when faced with increasing service demands, limited resources, or a desire to enhance operational efficiency. Timing can also be strategic for expanding services, managing sudden spikes in inquiries, or addressing challenges in agent turnover or training.
Do you offer a trial period, and what is the duration of your contractual commitments?
No, we do not offer a free trial period. Unless otherwise agreed, you can cancel our agreement anytime with just a 30-day heads-up.
Where do other clients come from, and do you have expertise in the customer support field?
Since 2008, we've supported software engineering groups from various industries incl. mental health, e-learning, education, design, mobile app development, translation technology. In 2016, WOW24-7 became an independent entity, extending customer support services to external tech and e-commerce clients. Today, our focus is retail, SaaS, IoT, and Travel, primarily in North America & Europe.

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    What is WOW24-7?

    WOW24-7 is a boutique customer care service provider that makes its clients smarter through a unique process of analyzing & providing customer feedback and key support metrics. A strong company culture and streamlined business processes make WOW24-7 clients feel like the outsourced customer and technical support teams are part of their in-house team.

    What sets us apart from other outsourcing companies? With arguably the highest agent retention rates in the industry, WOW24-7 support customer service cares about the agent experience as much as about the Customer Experience and subsequently turns customer support from a Cost Center to a Value & Profit Center for its clients. We’d love to start a conversation with you.

    Outsourcing Customer Services with WOW24-7

    With dozens of customer support solutions, choosing the right one is not always easy. WOW24-7 is an effective customer service provider with over a decade of experience in the e-commerce, SaaS, IoT, Apparel & Fashion, and e-learning industries. Our customer help service knows what your customers want, need, and desire. We openly disclose and implement industry-leading best practices and benchmarks to ensure your company gets the best service. With extensive quantitative and qualitative data gathered from working with over 100 clients in more than 20 countries, we have experience across every significant retail, e-commerce, SaaS/PaaS segment and can help you achieve both effectiveness & efficiency.

    We cover your products or services in multiple languages and channels in an omnichannel model, including phone, email support, social media support, marketplaces support, messengers and live-chats. We serve customers in all time zones.

    If you want to elevate your customer support and improve the bottom line, we are your best choice.

    How to boost a Customer satisfaction rate CSAT and NPS by Outsourcing your support team?

    An efficient Customer Service BPO company such as WOW24-7 improves CSAT and NPS by:

    • Building a company culture that cultivates customer support process improvements on all hierarchy levels and great relations between colleagues
    • Decreasing the Response Time, Resolution Time, Average Handling Time, Escalation Rate, and lowering the Customer Effort Score (CES)
    • Increasing the First Contact Resolution (FCR) and levels of personalization.
    • Improving the Agent Product Knowledge, Agent Communication clarity, workflows, accessibility, and ease of use of the Knowledge base
    • Provide proactive customer support by implementing measures to address potential issues before they arise.
    • Utilising AI assistants to make a live agent more efficient, spend less agent’s time on mechanical, repetitive, and non-creative tasks.

    24/7 online customer care service by WOW24-7 is an uninterrupted and accessible service even at night or during holidays. That means your customers get support when needed, not only during working hours. You can provide this 24/7 support in-house, but hiring agents working late at night or during non-business hours is usually rather expensive. Outsourcing support services may be a solution because this can ensure support for a range of services and specialized customer care at reasonable rates.

    If you want to boost your customer satisfaction rate and Net Promotion Score by outsourcing customer experience function, please ensure you select a customer service agency that has industry experience, good reviews, and offers several points of direct contact. Many decent outsourcing agencies offer good quality, and WOW24-7 is among them.

    Benefits of Customer Service Outsourcing with WOW24-7

    WOW24-7 is a customer care agency that deeply analyses your business’s specific needs and helps you improve your products and services. Here’s how:

    • First of all, we specialize in providing support to your customer’s needs and wants to obtain a higher CSAT and NPS. We are with your customers 24/7, without any interruptions. No ticket is left unattended. Our service ensures your customers are totally happy.
    • Secondly, we are passionate about customer feedback as a core strategic development pillar for all our clients. As one of our clients said: “WOW24-7 makes us smarter.”
    • We are a people-first company. We care about our customers, our employees, and our partners. You can check our reviews on our website or on Clutch, G2, or TrustPilot to ensure that our care of customer service is exceptional.
    • Your in-house team is motivated and concentrates on what matters, while our expert customer service support handles all the hard work associated with customer anxiety, such as refunds and returns, and many other routine and complex tasks.
    • We offer the best customer and tech support outsourcing services for e-commerce, retail, IT, and travel companies. We are experts in industry-specific apps like Zendesk, Hubspot, Salesforce, eDesk, Expedia, Anchor, etc. Our agents are your brand’s enthusiasts and natural subject matter experts.
    • With our support center, you can quickly scale your customer support service up and down, paying for only what you need. Said differently, you pay for twenty agents during low season, and during peak seasons, you can get 100 agents or more. Once the peak season ends, you can return to paying for twenty agents supporting your natural workload. That brings solid savings and allows your company to adjust to your customer service needs without stress and additional expenses.

    Service outsourcing solutions – What we offer?

    WOW24-7 offers customer service outsourcing solutions for small and large companies that want to improve their customer service & experience. We help with call center, customer support, technical support, and back-office solutions.

    We are your team’s extension. Our customer service company feels like your in-house customer support team, available in your clients’ time zone. We satisfy the outsourcing needs and clients’ requirements.

    Security and safety. Business process outsourcing with WOW24-7 is stress-free, completely secure, and safe. It starts with a transparent onboarding process, during which we design all systems to help you improve your customer interactions. There are no hidden terms or issues; we are transparent.

    You’ll have complete control and be able to focus on more strategic tasks. No worries; you won’t lose control of your operations, as you’ll have several direct points of contact to solve any issues.

    Flexibility and integration. Unlike other outsourcing services, we are flexible. Weintegrate our secure customer teams into your existing CRM and ERP systems, adapting to your needs. That means you don’t need to change anything.

    Competitive advantage. With over 10+ years of experience in the e-commerce niche, we know what customers want and need, and how to deliver the best CX in your industry. We’ll use quantitative and qualitative data and implement best practices and benchmarks to help you stay on top.

    Don’t miss this opportunity to learn how to set your service team apart in a competitive market by cultivating lasting relationships and driving sustainable growth.

    Why Outsource Customer Support to WOW24-7

    There are several reasons why you might need to outsource your in-house customer service to our company, including:

    • To boost your customer support system, improve and optimize inner processes.
    • If you wish to deliver an omnichannel customer experience.
    • When you need to scale your customer support quickly.
    • To get expertise your team might benefit from. With data from clients in 20+ countries, we have experience in all major retail, e-commerce, SaaS & PaaS, travel & hospitality segments and can help you implement best practices within your industry.
    • To extend customer support because your in-house team simply can’t cope with the workload.
    • If you need to save money and optimize resources, you can save up to 60% compared to your in-house support customer support.
    • If you need help with call volume.
    • When your brand is unique, your customers require special, dedicated care. We offer top-notch customer experience outsourcing solutions for companies like yours.