We improve your CX and optimize
your bottom line
Leave the constant agent hiring, onboarding, and
training to the customer service BPO with less than half the
industry average agent turnover rate.
A flexible customer care outsourcing solution scaling with your business – 2x, 5x, 10x, or back as needed.
The 24/7 team manages peaks for prompt assistance, even afterhours and holidays, improving CX.
A top-notch service within your budget, delivering specialized expertise, and reasonable rates.
Industry champions in agent retention, company culture, efficient processes, and well-trained team leads.
See WOW24-7 in action
Consider this: Not only such tech behemoths as Apple, IBM,
and Cisco Systems do outsource, but mid and small-size
companies as well.
4 Quick facts:
For Customer Support leaders like you.
Gain practical insights on CX topics!
WOW24-7 is a boutique customer care service provider that makes its clients smarter through a unique process of analyzing & providing customer feedback and key support metrics. A strong company culture and streamlined business processes make WOW24-7 clients feel like the outsourced customer and technical support teams are part of their in-house team.
What sets us apart from other outsourcing companies? With arguably the highest agent retention rates in the industry, WOW24-7 support customer service cares about the agent experience as much as about the Customer Experience and subsequently turns customer support from a Cost Center to a Value & Profit Center for its clients. We’d love to start a conversation with you.
With dozens of customer support solutions, choosing the right one is not always easy. WOW24-7 is an effective customer service provider with over a decade of experience in the e-commerce, SaaS, IoT, Apparel & Fashion, and e-learning industries. Our customer help service knows what your customers want, need, and desire. We openly disclose and implement industry-leading best practices and benchmarks to ensure your company gets the best service. With extensive quantitative and qualitative data gathered from working with over 100 clients in more than 20 countries, we have experience across every significant retail, e-commerce, SaaS/PaaS segment and can help you achieve both effectiveness & efficiency.
We cover your products or services in multiple languages and channels in an omnichannel model, including phone, email support, social media support, marketplaces support, messengers and live-chats. We serve customers in all time zones.
If you want to elevate your customer support and improve the bottom line, we are your best choice.
An efficient Customer Service BPO company such as WOW24-7 improves CSAT and NPS by:
24/7 online customer care service by WOW24-7 is an uninterrupted and accessible service even at night or during holidays. That means your customers get support when needed, not only during working hours. You can provide this 24/7 support in-house, but hiring agents working late at night or during non-business hours is usually rather expensive. Outsourcing support services may be a solution because this can ensure support for a range of services and specialized customer care at reasonable rates.
If you want to boost your customer satisfaction rate and Net Promotion Score by outsourcing customer experience function, please ensure you select a customer service agency that has industry experience, good reviews, and offers several points of direct contact. Many decent outsourcing agencies offer good quality, and WOW24-7 is among them.
WOW24-7 is a customer care agency that deeply analyses your business’s specific needs and helps you improve your products and services. Here’s how:
WOW24-7 offers customer service outsourcing solutions for small and large companies that want to improve their customer service & experience. We help with call center, customer support, technical support, and back-office solutions.
We are your team’s extension. Our customer service company feels like your in-house customer support team, available in your clients’ time zone. We satisfy the outsourcing needs and clients’ requirements.
Security and safety. Business process outsourcing with WOW24-7 is stress-free, completely secure, and safe. It starts with a transparent onboarding process, during which we design all systems to help you improve your customer interactions. There are no hidden terms or issues; we are transparent.
You’ll have complete control and be able to focus on more strategic tasks. No worries; you won’t lose control of your operations, as you’ll have several direct points of contact to solve any issues.
Flexibility and integration. Unlike other outsourcing services, we are flexible. Weintegrate our secure customer teams into your existing CRM and ERP systems, adapting to your needs. That means you don’t need to change anything.
Competitive advantage. With over 10+ years of experience in the e-commerce niche, we know what customers want and need, and how to deliver the best CX in your industry. We’ll use quantitative and qualitative data and implement best practices and benchmarks to help you stay on top.
Don’t miss this opportunity to learn how to set your service team apart in a competitive market by cultivating lasting relationships and driving sustainable growth.
There are several reasons why you might need to outsource your in-house customer service to our company, including: