Customer Service
Outsourcing

What is WOW24-7?

WOW24-7 is a boutique customer care service provider that makes its clients smarter through a unique process of analyzing & providing customer feedback and key support metrics. A strong company culture and streamlined business processes make WOW24-7 clients feel like the outsourced customer and technical support teams are part of their in-house team.

What sets us apart from other outsourcing companies? With arguably the highest agent retention rates in the industry, WOW24-7 support customer service cares about the agent experience as much as about the Customer Experience and subsequently turns customer support from a Cost Center to a Value & Profit Center for its clients. We’d love to start a conversation with you.

Outsourcing Customer Services with WOW24-7

With dozens of customer support solutions, choosing the right one is not always easy. WOW24-7 is an effective customer service provider with over a decade of experience in the e-commerce, SaaS, IoT, Apparel & Fashion, and e-learning industries. Our customer help service knows what your customers want, need, and desire. We openly disclose and implement industry-leading best practices and benchmarks to ensure your company gets the best service. With extensive quantitative and qualitative data gathered from working with over 100 clients in more than 20 countries, we have experience across every significant retail, e-commerce, SaaS/PaaS segment and can help you achieve both effectiveness & efficiency.

We cover your products or services in multiple languages and channels in an omnichannel model, including phone, email support, social media support, marketplaces support, messengers and live-chats. We serve customers in all time zones.

If you want to elevate your customer support and improve the bottom line, we are your best choice.

How to boost a Customer satisfaction rate CSAT and NPS by Outsourcing your support team?

An efficient Customer Service BPO company such as WOW24-7 improves CSAT and NPS by:

• Building a company culture that cultivates customer support process improvements on all hierarchy levels and great relations between colleagues
• Decreasing the Response Time, Resolution Time, Average Handling Time, Escalation Rate, and lowering the Customer Effort Score (CES)
• Increasing the First Contact Resolution (FCR) and levels of personalization.
• Improving the Agent Product Knowledge, Agent Communication clarity, workflows, accessibility, and ease of use of the Knowledge base
• Provide proactive customer support by implementing measures to address potential issues before they arise.
• Utilising AI assistants to make a live agent more efficient, spend less agent’s time on mechanical, repetitive, and non-creative tasks.

24/7 online customer care service by WOW24-7 is an uninterrupted and accessible service even at night or during holidays. That means your customers get support when needed, not only during working hours. You can provide this 24/7 support in-house, but hiring agents working late at night or during non-business hours is usually rather expensive. Outsourcing support services may be a solution because this can ensure support for a range of services and specialized customer care at reasonable rates.

If you want to boost your customer satisfaction rate and Net Promotion Score by outsourcing customer experience function, please ensure you select a customer service agency that has industry experience, good reviews, and offers several points of direct contact. Many decent outsourcing agencies offer good quality, and WOW24-7 is among them.

Benefits of Customer Service Outsourcing with WOW24-7

WOW24-7 is a customer care agency that deeply analyses your business’s specific needs and helps you improve your products and services. Here’s how:

• First of all, we specialize in providing support to your customer’s needs and wants to obtain a higher CSAT and NPS. We are with your customers 24/7, without any interruptions. No ticket is left unattended. Our service ensures your customers are totally happy.
• Secondly, we are passionate about customer feedback as a core strategic development pillar for all our clients. As one of our clients said: “WOW24-7 makes us smarter.”
• We are a people-first company. We care about our customers, our employees, and our partners. You can check our reviews on our website or on Clutch, G2, or TrustPilot to ensure that our care of customer service is exceptional.
• Your in-house team is motivated and concentrates on what matters, while our expert customer service support handles all the hard work associated with customer anxiety, such as refunds and returns, and many other routine and complex tasks.
• We offer the best customer and tech support outsourcing services for e-commerce, retail, IT, and travel companies. We are experts in industry-specific apps like Zendesk, Hubspot, Salesforce, eDesk, Expedia, Anchor, etc. Our agents are your brand’s enthusiasts and natural subject matter experts.
• With our support center, you can quickly scale your customer support service up and down, paying for only what you need. Said differently, you pay for twenty agents during low season, and during peak seasons, you can get 100 agents or more. Once the peak season ends, you can return to paying for twenty agents supporting your natural workload. That brings solid savings and allows your company to adjust to your customer service needs without stress and additional expenses.

Service outsourcing solutions – What we offer?

WOW24-7 offers customer service outsourcing solutions for small and large companies that want to improve their customer service & experience. We help with call center, customer support, technical support, and back-office solutions.

We are your team’s extension. Our customer service company feels like your in-house customer support team, available in your clients’ time zone. We satisfy the outsourcing needs and clients’ requirements.

Security and safety. Business process outsourcing with WOW24-7 is stress-free, completely secure, and safe. It starts with a transparent onboarding process, during which we design all systems to help you improve your customer interactions. There are no hidden terms or issues; we are transparent.

You’ll have complete control and be able to focus on more strategic tasks. No worries; you won’t lose control of your operations, as you’ll have several direct points of contact to solve any issues.

Flexibility and integration. Unlike other outsourcing services, we are flexible. Weintegrate our secure customer teams into your existing CRM and ERP systems, adapting to your needs. That means you don’t need to change anything.

Competitive advantage. With over 10+ years of experience in the e-commerce niche, we know what customers want and need, and how to deliver the best CX in your industry. We’ll use quantitative and qualitative data and implement best practices and benchmarks to help you stay on top.

Don’t miss this opportunity to learn how to set your service team apart in a competitive market by cultivating lasting relationships and driving sustainable growth.

Why Outsource Customer Support to WOW24-7

There are several reasons why you might need to outsource your in-house customer service to our company, including:

• To boost your customer support system, improve and optimize inner processes.
• If you wish to deliver an omnichannel customer experience.
• When you need to scale your customer support quickly.
• To get expertise your team might benefit from. With data from clients in 20+ countries, we have experience in all major retail, e-commerce, SaaS & PaaS, travel & hospitality segments and can help you implement best practices within your industry.
• To extend customer support because your in-house team simply can’t cope with the workload.
• If you need to save money and optimize resources, you can save up to 60% compared to your in-house support customer support.
• If you need help with call volume.
• When your brand is unique, your customers require special, dedicated care. We offer top-notch customer experience outsourcing solutions for companies like yours.