Outsource Customer Service | Customer Support Company - WOW24-7
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Outsourcing Customer Services

Improve your brand perception, NPS, CSAT, LTV & ARPA. Get Scalable Customer Support Solutions, operating 24 hours a day, 365 days a year. Focus on business growth while we provide the best customer care to your customers.

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Watch how WOW24-7 Helps your business
Global Outsourced Customer Service

Brands Worldwide Choose WOW24-7 Customer Support Services

Generate more revenue, increase retention, and append personalized customer experience

Schedule a 30-minutes call with Our Sales Team

Get a live 1:1 demo, and have your questions answered

outsourced customer support
GDPR Compliance
Complete control over the process

Smooth, fast, and transparentΒ 

Recruiting
Scaleable Customer Support Recruitment
customer service provider
They are very fast when it comes to recruitment, and very competitive when it comes to pricing.
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Julia Giesbrecht
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customer service support
Reporting
Easy Management
Let the numbers do the talking

See how we can help your business flourish

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Interactions Daily
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ARPU Growth
Benefits
Additional benefits and services to ensure your success

Let Your Customers Feel The Care They Deserve

ISO27001 Certified

Your clients' data is 100% safe and protected. We satisfy HIPAA, PCI & GDPR standards

Empathic Listeners

Your trusted customer service representatives for proactive communication, customer service, and unparalleled subject matter expertise.

IT Solutions

Technical support services tailored for your company by highly experienced IT specialists. And we can use your software if you want us to.

Custom Teams

Our unique recruiting method gives you complete control over team creation and management. Our customer support workflows are cost-effective.

Your Brand Voice

Extend your brand identity to customer support with a team of professionals who can cover your back, and speak your tone of voice.

Data-Driven Decisions

Outsource customer service to make business decisions based on data & statistics to increase ROI, boost your revenue & LTV.

Are you ready for the appointment setting?
Our Agents

Multilingual Customer Service Outsourcing Company

You have many things to do. Let us help you with customer support. In any widely spoken language.

We partner with and use all the major CRMs and Platforms. The customer support integrations you may need to make the largest impact possible.

Data Privacy & Security

GDPR, ISO27001, ISO9001, HIPAA, SOC2, PCI DSS & etc. We value privacy. We keep all data to strict guidelines, safe & secure.

Flexibility is our Approach

Each business is unique, and each customer support interaction is different. We are flexible.

Humans First

How do you feel about facing a bot that is trying to solve your problem? Feels unnatural, right?! We hire empathic human species only.

Omnichannel Approach

Chats, Emails, Calls, Video, Tickets, Social Media, Tasks... As far as you can explain your business needs. We can find people who can cope with them.

Multilingual Agents

Most of our agents are located in European countries. Most of them are bilingual or trilingual

24/7 a week, 365 days a year

Keep in touch with your clients without breaks and weekends with the WOW24-7 team

Customer Service Outsourcing Company: How It Works

Get a Piece of Advice And Support From Our Expert Team

customer service provider
Planning

A thorough analysis leads us to precise planning for scaleable call center or contact center solutions.

Documentation

Creating a customer relationship-focused workflow, knowledge base, FAQs, call scripts, etc.

Team Onboarding & Training

Preparing experienced and devoted agents for real-life interactions.

Go Live Within Weeks

Quick start and forward-thinking alongside.

Our Services

How we can support your development

Explore the range of services WOW24-7 can provide to contribute to your business performance
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Call Center Support Services
Opt for a proven call center outsourcing service to boost business performance, increase your ROI, and CSAT faster
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Contact Center Outsourcing
Empower your business with multilingual customer support via various channels, including email, phone, social media, live chat, etc.
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SaaS Customer Support
Let WOW24-7 experts solve tech tickets from your users immediately to ensure a smooth customer experience
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Customer Support for eCommerce
Retain your buyers, expand audiences and drive online sales with the proper client-centric communication
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Live Chat Answering Services
Keep in touch with your customers round the clock with efficient live chat empowered by WOW24-7
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Email Support Services
Let us cover your email communication to achieve Inbox Zero and provide the timely response your clients deserve
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Dedicated Support
Get complete control over communication with your audience by hiring a proven team focused on your project only
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Technical Support Services
Transform communication with your users in 2 weeks and solve complex tech requests with a lightning speed
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Call Center Support Services
Opt for a proven call center outsourcing service to boost business performance, increase your ROI, and CSAT faster
Home
SaaS Customer Support
Let WOW24-7 experts solve tech tickets from your users immediately to ensure a smooth customer experience
Home
Customer Support for eCommerce
Retain your buyers, expand audiences and drive online sales with the proper client-centric communication
Home
Live Chat Answering Services
Keep in touch with your customers round the clock with efficient live chat empowered by WOW24-7
Home
Email Support Services
Let us cover your email communication to achieve Inbox Zero and provide the timely response your clients deserve
Home
Dedicated Support
Get complete control over communication with your audience by hiring a proven team focused on your project only
Home
Technical Support Services
Transform communication with your users in 2 weeks and solve complex tech requests with a lightning speed
Home
Contact Center Outsourcing
Empower your business with multilingual customer support via various channels, including email, phone, social media, live chat, etc.
Our Pricing

Flexible Pricing Models

Choose the most suitable option At an Affordable cost.

Our Shared Team Bundle is a scalable solution suitable for small and medium-size businesses. WOW24-7 offers a group of agents working on customer interactions on multiple projects.

Depending on your requirements, the bundles can range based on the number of interactions and include various types of support levels (1st level, or 1st & 2nd level)

Our Dedicated Team Bundle offers the help of professional Customer Support Service Reps that work with your customers only. They can ensure tech support, sales support, lead generation, cope with administrative tasks, and make your brand voice heard to ensure excellent customer service.

The dedicated team possesses extensive knowledge of your company’s product or service and is committed to providing customer assistance with any issues or questions.

Schedule, a 30-minutes call with Sales Team

Get a live 1:1 demo, and your questions answered

Our Advantages
Outsourcing customer services tailored to your business needs

WOW24-7: Outsourced customer support

WOW24-7 provides customer support outsourcing services for businesses worldwide. We aim to deliver an excellent user experience, scale your business, help companies improve customer experience, and achieve customer loyalty. Involve WOW24-7 to get multichannel support from call center service to social media support and resolve customer issues with speed of lightning. WOW24-7 extensive background includes working with various industries such as SaaS, E-Commerce, Tourism, IoT, Healthcare, Hardware, Fashion, FinTech, etc.

Outsourcing customer services is a smart solution for any-scaled business striving to deliver excellent customer service to uplift customer satisfaction. Companies find it reasonable to outsource their client care to an expert external provider instead of maintaining an in-house team. Therefore, the choice among the best customer support companies is not easy. Meanwhile, at WOW24-7, we know all ins and outs of customer support. Our specialists use extensive knowledge as a base to build effective strategies and find solutions that meet every client’s needs. If you are looking for a reliable support outsourcing partner and improve your customer journey this way, just let us know, and WOW will come to the rescue.Β 

WOW24-7 customer service outsourcing
24/7 customer support

Why Should You Outsource Customer Service To WOW24-7?

WOW24-7 is one of the top customer service outsourcing providers in the US & European markets, ranked by Clutch. Over the last 15 years, we’ve worked to meet customer expectations and earned the trust of businesses around the globe. Companies from different industries rely on us to involve customer support teams, handle customer care, and manage client inquiries.

We work primarily with small and medium-sized businesses looking for an effective & efficient way to improve customer engagement and satisfaction. Our outsourced support service cost meets that need allowing our clients to save money and reserve it for business development.

WOW24-7 outsourced customer service provider offers a wide range of benefits, like the help of highly skilled support teams, season spikes coverage, 24/7 operation, etc. Our agents set strategic goals to reinforce your brand’s loyalty. Moreover, they are qualified to work in various industries, including eCommerce, SaaS, Beauty, Travel, Hardware, Medical Devices, etc.

High customer lifetime value is crucial since it is the key to sustainable business growth. WOW24-7 offers outsourced customer retention solutions that can nurture client loyalty and trust in your brand. So if you need a reliable outsourcing partner to create strong relationships with your customers, look no further. WOW24-7 is here to help.

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Benefits of customer service outsourcing

The quality of your customer support service may determine the degree of your business success. Customer service outsourcing companies offer many advantages that impact your business processes and the customer experience in a positive way.

When outsourcing to WOW24-7, you get customized contact center solutions, professional 24/7 global support, quick response to customer inquiries, and a multilingual omnichannel approach. We strongly believe in the individual approach and try to implement it in our communication strategy. The WOW24-7 agents work tirelessly to ensure the quickest and best possible customer assistance. We can guarantee that our outsourced support can help you improve customer retention and achieve business objectives faster.

What outsource pricing options do we offer

WOW24-7 outsourced support offers various pricing plans to fit any business. Our contact center outsourcing company provides a selection of bundle options that would work perfectly for small and mid-sized companies and enterprises.

WOW24-7 customer support outsourcing services cover all aspects of client care. Our solutions and strategies are highly effective in improving customer satisfaction. The WOW24-7 support teams can provide help with any request you might have, from multilingual customer service to technical support. When choosing WOW24-7, you select the quick processing of your customer queries, well-designed communication, and satisfied customers.Β 

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WOW24-7 customer service outsourcing
Got more questions? We’ve got answers​

Reach us out today!

Frequently asked questions

Price of outsourced customer support may vary since it all depends on the scale of your project and business model. Working with WOW24-7, you’ll pay for the number of interactions per month (Shared Team model), or for the hours spent on your project (Dedicated Agent/Team model). Check our customer support outsourcing pricing page to choose a suitable bundle. The monthly charge for customer support service may start from USD 895.- per month for a small project.

Customer support outsourcing allows business leaders and customer experience executives to set up proper communication with their customers, reduce operating costs, and focus on other important tasks while WOW24-7 covers interactions with customers, improving the process and CSAT values.

You should think about outsourced customer services when:

  • you lack inhouse capacity or capability to provide high-quality customer support
  • you have budget-cutting goals to reach
  • you cannot scale your customer support up or down for the high and low season
  • you can’t keep employee attrition rate under the desired values
  • your budget restricts your inhouse team growth
  • you need to improve your overall customer experience
  • you need to provideΒ  24/7/365 support to your customers
  • you expand into new markets and you lack the language skills, e.g. a German company extends its offering to Italy, Spain, Portugal, etc.
  • other reasons

24/7 customer service team or office hours customer service team works on your customer requests, helping them solve and troubleshoot issues related to your products or services. Agents communicate with customers via multiple channels such as phone, email, live chat, social media, etc. Customer support teams strictly follow SLA (service level agreement) provided by WOW24-7 clients. Additionally, many KPIs are measured and reported to clients, such as CSAT, Average Handling Time, Escalation Rate, Resolution Rate, Time to resolution, Resolution Time, and many others.

To choose a reliable outsourced customer service company, you should conduct deep research to explore each provider’s offerings, pros, and cons. But if you’re here – look no further. Find everything you should know about WOW24-7 to ensure it’s the most appropriate option to support your customers, and talk to our Sales team.

Outsourced customer support allows businesses to roll out service at a fraction of the cost and time by applying a ready-to-use workflow, knowledge base, and customer service optimization & improvement strategy. It helps businesses support the relevant tone of voice and solve tickets effortlessly. The ability to focus on primary business goals, optimize the budget and human resources to gain an additional competitive advantage. Some of the key benefits of customer support outsourcing are:Β 

  • obtain the best customer experience industry practices developed over the years in a matter of weeks;
  • quickly improve the CSAT since you hire not just customer support agents but the whole training, monitoring, management, and reporting systems.
  • flexibility in scaling the teams up or down for high and low seasons;
  • stop worrying about employee attrition rates and knowledge retention;
  • save on attrition cost;
  • save on the cost of customer support by up to 60%.