Customer Support Outsourcing Start Guide

In today’s market, where consumers have more choices than ever before, customer support has become the backbone of every modern business, more so those in eCommerce and SaaS. However, a company may not have the resources and willpower to deliver quality support to…

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Ecommerce Customer Service Outsourcing: Is It Effective or Not?

Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, secondary business activities) and increase staff. Nowadays, outsourcing eCommerce is a common practice in the business world. Most companies that use such services…

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Cost Saving Customer Support: Myth or Reality?

As client care teams are responsible for both acquiring new buyers and retaining the old ones (just as marketing department, for instance), a company should not underestimate the role of these professionals. Thus, it is vital to know the justified customer service cost…

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Which of the Best Customer Support Models Should You Choose?

Did you know that self-service checkout lines are actively replacing call centers? The desire to get served faster makes at least tech-savvy customers serve themselves instead of turning to experts on the phone. People hate waiting in lines. Also, they prefer to avoid…

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What Is Support Department? Definition and Meaning

With the level of tech integration into almost every facet of the business, it is significant for organizations of different sizes to have a support team. Some of them focus on serving clients’ quotes and answering questions (customer support) while others focus on…

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10 Email Response Templates That Work: Check Them Out!

From standard customer service responses to forms created when you receive no reaction to the follow-up letter – these are all important categories of business emails that may either save your reputation or destroy the image of your company completely. It all depends…

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