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How to Measure Customer Satisfaction Effectively

Growing a successful venture obliges you to do a number of things to make it work. Among them are proper recording, adherence to the strategic plan, and client gratification. You can do everything possible, but without satisfying your clients, the venture can never…

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The importance of customer service in business

Understanding of the Importance of Customer Service Oftentimes, people will tell you only one benefit of customer service, which is to attract sales. But is that the only reason? Did you know that many businesses fail because of poor customer service? What are…

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Best ways to build a strong outbound calls strategy

Outbound calling needs an effective strategy in order to bring successful results Outlining specific goals for your outbound call campaign will guide agents in their work Make sure your agents receive proper training and acquired the necessary skills and knowledge  for making calls…

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BPO vs KPO: definition and key differences

BPO and KPO are two types of outsourcing that have different functions Business process outsourcing provides support in back-office and front-office operations The main advantages of outsourcing to BPO agencies are cost-efficiency, wide talent pool and productivity enhancement Knowledge process outsourcing provides information-related…

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How to write an effective call center script

Call center script templates serve as guides for customer support representatives  Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make…

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The Ultimate Guide to Hiring Virtual Assistant

In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much is a virtual assistant  Choosing the right visual assistant Any business has multiple mundane activities that take a lot…

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How to get the maximum effect from your inbound call channel

Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…

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Q&A With a Client: Talaera About Their Experience With WOW24-7

Talaera provides a personalized online business English coaching to employees at multinational companies. The platform’s founders Anita Anthonj and Mel MacMahon started the company after recognizing that there’s a sore need for a personalized Business English training program in the global marketplace.  WOW24-7…

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8 Steps to Personalize Your Customer Support

  Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…

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5 Common Customer Support Mistakes and How To Avoid Them

Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…

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