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Latest Blog Posts & Articles

There’s always room for changes and custom approaches, but these are core steps we can make together to improve your communication with customers

Presale and upselling approaches in customer support

How to Use Presale and Upselling Approaches in Customer Support?

March 22, 2023

How to transform customer support service retaining each customer 100% 10

How to Transform Customer Support Service and Retain Each Customer?

March 22, 2023

Benefits and Achievements of Modern Call Centers You Should Know

March 6, 2023

Contact center team: peak season as a piece of cake

Contact center team: peak season as a piece of cake

February 20, 2023

De-Escalation Techniques for Better Customer Service

De-Escalation Techniques: Customer Support Team Can Help You Retain Clients

January 31, 2023

customer service QA

Customer service QA basics: all you need to know + customer service quality assurance checklist

January 26, 2023

How does WOW24-7 guarantee 24/7 continuous customer support during regions-wide electricity blackouts

How did WOW24-7 guarantee 24/7 continuous customer support during electricity blackouts

December 14, 2022

zero customer service

Zero level of customer support: why businesses need it

December 13, 2022

call center outsourcing cost comparison

How much do different call centers cost for outsourcing?

December 13, 2022