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There’s always room for changes and custom approaches, but these are core steps we can make together to improve your communication with customers

First Contact Resolution Rate: Importance in customer service

First Call Resolution Rate: Importance for Customer Support Service

September 27, 2022

Lost Call, Abandoned Call, Missed Call or Dropped Call

Lost Call, Abandoned Call, Missed Call or Dropped Call: What’s the Difference?

September 15, 2022

How AI and Robotics Affect a Contact Center Operation

How AI and Robotics Affect a Contact Center Operation

September 5, 2022

Outsourcing SaaS customer Support: 101 Guide

Outsourcing SaaS Customer Support: 101 Guideline

August 26, 2022

Contact Center as a Service (CCaaS): Overview

Contact Center as a Service: General Overview

August 23, 2022

What software outsourced contact centers usually use

What software outsourced contact centers usually use

July 29, 2022

what is a virtual assistant

What is the Virtual Assistant?

July 26, 2022

How companies should select agents for customer support service

How companies should select agents for customer support service

July 22, 2022

Call center vs Contact Center: what’s the difference

Call center vs. Contact Center: What’s the difference

July 1, 2022