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How to measure customer satisfaction effectively
Most businesses strive for a high level of customer satisfaction because happy customers mean a good reputation. But how do ...
11.05.2021
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6 min read
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Dive into various topics, including Best Practices, Customer Care, and the latest Industry News.
Our categories offer insights and solutions for every aspect of customer support.
The importance of customer service in business
Understanding Of The Importance Of Customer Service Oftentimes, people will tell you only one benefit of customer service, w...
11.05.2021
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6 min read
BPO vs KPO: definition and key differences
Outsourcing has become a widely popular practice among businesses today. From startups to corporations, businesses of all si...
19.04.2021
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7 min read
Q&A with a client: Talaera about their experience with WOW24-7
Talaera provides a personalized online business English coaching to employees at multinational companies. The platform’s fou...
02.03.2021
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6 min read
Call center as public relations tool
Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for bran...
02.02.2021
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4 min read
Wow24-7 receives new 5-Star review on Clutch
In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 20...
29.01.2021
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3 min read
7 key metrics to measure call center productivity
A call center is a high-paced environment that can get pretty hectic. Agents must deal with a constant influx of calls...
27.01.2021
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8 min read
WOW24-7 ranks among top call centers on Clutch
WOW24-7 is featured on the list of the top call centers on Clutch. According to the leading review platform, WOW24-7 is one ...
15.12.2020
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2 min read
Q&A with a client: HMD Clinical about customer support service
Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed t...
14.12.2020
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5 min read
