Before we give you the reasons and answer the question that you see in the topic of this article, let’s take a close look at what a customer service is and what you can expect from it. It can check and answer emails,…
Customer service is utterly important for any big, developing or successful organization. It gets in touch with the customers who have some inquiries, troubles, questions related to such significant issues like the quality of services, the progress of orders/deals, the settlement of terms,…
Each partnership that creates and sells different kinds of products and services interacts with its customers with the help of call centers. Such centers contain tons of digital information about all interactions between the company and customers. Accordingly, by protecting customer information, you…
The efficiency of a personalized customer service is important for any business. This kind of services shows that you care about your customers. Each time they have some questions related to your work or the services you offer, they ask customer support team…
The need for innovation keep founders and developers of SaaS on their toes. According to The Enterprise Strategy Group (ESG), businesses increasingly value SaaS applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer satisfaction…
What is cold calling? Cold calling is the earliest stage of selling process. Cold calling typically refers to the first telephone call made to a prospective customer. The main purpose of cold calling is to capture your customer for the first time without…
You probably know lots of metrics to measure customer satisfaction. But using incorrectly, you can make from them a vanity metrics. 89% of clients stop doing business with a company after experiencing poor customer service. To forestall such percentage of unsatisfied customers it…
A сustomer-oriented approach is now the main strategy of every business. That is why customer support is impossible to ignore. Customers today have lots of alternatives to communicate with businesses, and as a result, businesses have more opportunities to grow their customer experiences….
The endless space for improvement with Freshdesk Hello, we are WOW24-7 – stellar and European based customer support service. While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please…
If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in New Orleans at Collision “America’s fastest growing tech conference”. We will be there on May 2-4 and we are ready to answer all your…