Stop measuring customer satisfaction incorrectly!

You probably know lots of metrics to measure customer satisfaction. But using incorrectly, you can make from them a vanity metrics. 89% of clients stop doing business with a company after experiencing poor customer service. To forestall such percentage of unsatisfied customers it…

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Story of success: WOW24-7 and Freshdesk

The endless space for improvement with Freshdesk Hello, we are WOW24-7 – stellar and European based customer support service. While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please…

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“The best technology conference on planet”. FORBES

If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in New Orleans at Collision “America’s fastest growing tech conference”. We will be there on May 2-4 and we are ready to answer all your…

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How Startups Benefit From Outsourced Service?

The startup industry is hard to ignore as it is an influential part of the world’s economy. 3 new startups launch worldwide every second. “Founders and CEO of every startup should pay attention to the depths of business without spending time on lead…

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5 Tips On How To Manage A Customer Service Team

Reality shows that heavy percentage of clients refuse to deal with the company just because of bad customer support experience. 80% of companies think they deliver best support practices, but only 8% of their customers think the same. Customers are the lifeblood of…

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