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How to Make Your Call Center Secure in 5 Steps

Each partnership that creates and sells different kinds of products and services interacts with its customers with the help of call centers. Such centers contain tons of digital information about all interactions between the company and customers. Accordingly, by protecting customer information, you…

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Sore point of SaaS: successful customer support

The need for innovation keep founders and developers of SaaS on their toes. According to The Enterprise Strategy Group (ESG), businesses increasingly value SaaS applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer satisfaction…

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Is it a good idea to outsource cold calling services?

What is cold calling? Cold calling is the earliest stage of selling process. Cold calling typically refers to the first telephone call made to a prospective customer. The main purpose of cold calling is to capture your customer for the first time without…

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Stop measuring customer satisfaction incorrectly!

You probably know lots of metrics to measure customer satisfaction. But using incorrectly, you can make from them a vanity metrics. 89% of clients stop doing business with a company after experiencing poor customer service. To forestall such percentage of unsatisfied customers it…

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Story of success: WOW24-7 and Freshdesk

The endless space for improvement with Freshdesk Hello, we are WOW24-7 – stellar and European based customer support service. While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please…

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“The best technology conference on planet”. FORBES

If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in New Orleans at Collision “America’s fastest growing tech conference”. We will be there on May 2-4 and we are ready to answer all your…

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