Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…
Under Lucky Stars is a retail company that creates unique star maps showcasing constellations that are of specific dates and places. WOW24-7 helps the company to handle its customer support and cover inquiries across multiple channels. In this interview, the head of the…
Understanding of the Importance of Customer Service Oftentimes, people will tell you only one benefit of customer service, which is to attract sales. But is that the only reason? Did you know that many businesses fail because of poor customer service? What are…
BPO and KPO are two types of outsourcing that have different functions Business process outsourcing provides support in back-office and front-office operations The main advantages of outsourcing to BPO agencies are cost-efficiency, wide talent pool and productivity enhancement Knowledge process outsourcing provides information-related…
Call center script templates serve as guides for customer support representatives Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make…
Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…
A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…
Customers expect businesses to respond in live chats, social media, and over the phone almost immediately and reply to emails within a few hours. To meet customer wants and needs, companies need to implement a process management strategy to ensure fast response rates…
Raphaël Droissart is CTO of Learning Tribes, a global company that provides digital learning solutions all over the world. For more than 15 years, Learning Tribes has been offering learning solutions that support individuals and organizations in developing their skills and acumen to…
Customer support services can and should be optimized like any other business process. Businesses are often afraid of improving services that work just fine, but “just fine” is not enough when customer satisfaction is the core point. 5 main ways to optimize…