Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…
A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…
Customers expect businesses to respond in live chats, social media, and over the phone almost immediately and reply to emails within a few hours. To meet customer wants and needs, companies need to implement a process management strategy to ensure fast response rates…
Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…
Raphaël Droissart is CTO of Learning Tribes, a global company that provides digital learning solutions all over the world. For more than 15 years, Learning Tribes has been offering learning solutions that support individuals and organizations in developing their skills and acumen to…
Customer support services can and should be optimized like any other business process. Businesses are often afraid of improving services that work just fine, but “just fine” is not enough when customer satisfaction is the core point. 5 main ways to optimize…
Customer service is an integral part of every business. Quality and professional assistance can contribute to the overall customer satisfaction, create a positive brand image, help retain customers, and attract a broad audience to a company. Customer service quality assurance is something that…
SaaS Customer Retention Tips on Overcoming a Crisis Period The world is going through some uncertain and turbulent times. The latest events related to the COVID-19 pandemic have undermined the world economy, many businesses, and SaaS support products in particular. In this article, you…
With the level of tech integration into almost every facet of the business, it is significant for organizations of different sizes to have a support team. Some of them focus on serving clients’ quotes and answering questions (customer support) while others focus on…
Do you feel that your employees spend too much time on secondary processes instead of focusing on core business activities? How about the effectiveness of communication and access to data? It might be difficult to get rid of those problems without incorporating innovative…