Category: Technical support

SaaS Customer Retention in a Crisis Situation

SaaS Customer Retention Tips on Overcoming a Crisis Period The world is going through some uncertain and turbulent times. The latest events related to the COVID-19 pandemic have undermined the world economy, many businesses, and SaaS support products in particular. In this article, you…

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What Is Support Department in a Company? Definition and Meaning

With the level of tech integration into almost every facet of the business, it is significant for organizations of different sizes to have a support team. Some of them focus on serving clients’ quotes and answering questions (customer support) while others focus on…

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What Is Technical Support? Grab 6 Free Live Chat Apps 2019

Why technical support is important and how can an average business organization benefit from having it? It is hard to imagine a positive, overall customer experience without offering quality tech support. If a company working in the field of Information Technologies (IT) like…

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