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How to handle difficult customers

Table of contents Customer frustration is something that every customer support agent has to deal with from time to time and there are efficient ways to handle such situations. Listening is the first key principle in dealing with a difficult customer  Staying calm…

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Q&A With a Client: Talaera About Their Experience With WOW24-7

Talaera provides a personalized online business English coaching to employees at multinational companies. The platform’s founders Anita Anthonj and Mel MacMahon started the company after recognizing that there’s a sore need for a personalized Business English training program in the global marketplace.  WOW24-7…

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How to Use Presale and Upsale Approaches in Customer Support

Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…

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A 5% discount for all the services from WOW24/7

Starting and running support outsourcing has never been so easy, with a 5% discount for any service model of your choice.  Easy to start with our free onboarding and training offer Easy to run with 5% discount Easy to decide. Sign your project…

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Understanding the Value of a Customer Complaint

The Customer Rocks the Crown   We’ve probably all heard the phrase ‘the customer is the ultimate king.’ Or ‘the customer is always right.’ You might even have been reprimanded by your boss due to a disagreement with a customer or a complaint…

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