Contact Center Outsourcing
Retail, SaaS, IoT & Travel
Companies, that are growing rapidly face an avalanche of requests from its customers. Clients contact them through all channels of communication and often after-hours. Requests are processed slowly or remain unanswered at all. And this leads to a decrease in customer satisfaction and loyalty.
A Relieving Contact Center Outsourcing Experience
(incl. after hours, weekends & holidays) in 10+ languages.
We guarantee a high level of service even when your business scales rapidly.
We donβt force you to change your business process or software.Β
Moreover, we use your CRM & ERP systems,Β and plug-in our teams to your business process seamlessly.Β
Then we constantly optimize.
Contact center service provider to tackle:
– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications
– Refund issues
– Debt collection
– Systems set up
– Handling complex requests
- Pre- / post-sales support
- Shipping and Tracking
- Cancellations & Returns
- Payments & Refunds
- Problems with log-in
- Navigation
- Add/remove features
- Modification of notifications
- Refund issues
- Debt collection
- Systems set up
- Handling complex requests
So you donβt have to.
Our teams are trained to do this job with empathy.
As a result, your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.
compared to an in-house support team.
Increase CSAT through 24/7 support in any communication channel and in any language.
Our Subscription Plans
The optimal solution for companies with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start solution for any company size.
The optimal solution for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your contact center
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
the team of agents goes live.
Who we are
Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).
Standards for Contact Center
Your new outsourced customer service contact center can include
contact center outsourcing consulting