10+ years of experience

Call Center Outsourcing

For Europe and US-Based
Retail, SaaS, IoT & Travel

24/7 global coverage

In 10+ languages

Up to 60% budget savings

96+% CSAT

100+ Clients From 20+ Countries Have Already Trusted us

Reinventing the rules of business

Dealing with a lack of scalability in your call center during periods of rapid growth or decline?
Facing difficulties in providing consistent training across different shifts and teams within your call center?

Find it difficult to maintain a motivated and engaged workforce within your call center?

No worries, here’s your solution – outsource your call center.

Reliable Call Center Outsourcing Services

WOW24-7 provides outstanding call center services to finally let customer experience executives find peace in their work.

Expertly trained agents emulate your unique tone of voice, ensuring seamless communication.

Up to 24/7/365 coverage
(incl. after hours, weekends & holidays) in 10+ languages.

100% of communication channels covered: calls, emails, live chats, social media.

Multilevel (L0, L1, L2) call center support services solution in 10+ languages.

One price with no expenses for workplaces, equipment, software, recruitment, or training.

Quality System ensures compliance with the indicators specified in the SLA.

Embrace the power of effective communication through a remote outsourced call center team.

A Promise Backed By Results

96% Customer Satisfaction Score of Our Service. Your customers can have the same outstanding service too.

Share your challenge and we'll deliver an outbound call center outsourcing solution.

Your Business - Your Rules

No need to change your business process or software.

We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.

Get started effortlessly with our flexible and expert solutions.

We are experts in:

Call center service provider to tackle:

Order-related issues

– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds

Usability issues

– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications

Troubleshooting

– Refund issues
– Debt collection
– Systems set up
– Handling complex requests

No customer comes to the call center with good news! Right?!

We’ll take care of all the negativity, dissatisfaction, and customer complaints for you. So you don’t have to.

Our teams are trained to do this job with empathy.

End result? Your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.

Uncover all the advantages awaiting your business:

The easiest way to scale up or down your c all center services for seasonal spikes.

Up to 60% budget savings compared to an in-house support team.

Time saved on repetitive, lengthy tasks like refunds and returns.

Multilevel (L0, L1, L2) call center support with delivery centers in Eastern Europe.

No need for micro-management. Our Team Lead handles it all, while you focus on big-picture decisions.

Enjoy a world of personal perks:

Bid farewell to time-consuming tasks and prioritize what truly matters. Cut your to-do list in half.

Connect with your personal Team Lead or other agents when you need to.

Embrace autonomy. Break free from the never-ending customer support grind.

Have a calm state of mind due to solid results & trust with an outsourcing call center service.

Ability to have unlimited conversations with our Customer Success Manager and Delivery Manager.

Regain control of your time: relish uninterrupted sleep or embark on that eagerly awaited vacation.

Our Subscription Plans

You get a comprehensive call center service, not just agents.

SHARED BUNDLES

Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

The optimal call center customer service with a small and average number of customer requests.

As a first response and triage service for Level 1 technical and customer support. A quick-start call center service for any company size.

DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team, that works exclusively on your company project.

Any language, any schedule, any project complexity.

The optimal call center support services for companies with medium to high volumes of customer requests.

As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.

6 stages to transform your outsourced call center

Project
estimation

Onboarding
start

Recruitment
and hiring

Training

QA check,
Pre-live

Team
goes live

Project
estimation

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

Onboarding
start

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

Recruitment
and hiring

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

Training

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

QA check,
Pre-live

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

Team
goes live

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

Project
estimation

Onboarding
start

Recruitment
and hiring

Training

QA check,
Pre-live

Team
goes live

Project
estimation

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

Onboarding
start

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

Recruitment
and hiring

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

Training

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

QA check,
Pre-live

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

Team
goes live

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

Play Video

Guarantees

Data Privacy & Security

We keep all data safe & secure
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

Get a service, pay after

From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be cancelled anytime with short notice.

Quality System

We control the quality of communications and ensure compliance with the indicators specified in the SLA.

Standards for Call Center

24/7/365 coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

Transparent Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.

Customised recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

Full availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

Consistent excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

Reliable peace of mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Your new outsourced call center can include:

service #1

Contact Center Support Services

service #2

E-commerce Customer Support

service #3

Technical Support Services

service #4

Email Support Services

service #5

SaaS Customer Support

service #6

Virtual Assistance & Helpdesk

service #7

Live Chat Answering Services

service #8

Dedicated Support

service #9

Admin tasks & Back-Office

Frequently asked questions

What is call center customer service?

24/7 call center services is a type of customer support where clients can get help with their requests and issues via phone.

What do call center customer service agents do?

Agents process inbound and perform outbound calls to help customers solve their issues or offer clients suitable options regarding products or services they may like.

What is the cost of call center outsourcing?

The cost of an outsourced inbound call center or outbound one may vary depending on your project scale and business model. Check our pricing to explore what option is suitable for you.

How much do companies save outsourcing call centers?

The outsourcing call center can save you from several dozen percent to several times. It depends on your location, local legislation, and operation mode. Send us a request and we will carefully calculate for you.

How to set up a customer service call center?

Building an in-house call center is a time-consuming and costly process that starts with tailoring the business processes to the new unit and ends with maintenance and control. If you’re looking for a way to set up a customer service call center, involve a call center outsourcing company to go live faster with proven specialists, a ready-to-use knowledge base, and a strategy.

How to hire a call center?

To outsource call center services, perform profound research first. Discover what provider can satisfy your business needs. Check reviews, evaluate websites, and ask for a detailed offering. Consequently, choose one company that will help you achieve your strategic goals.

Book a call and get your
call center outsourcing consulting session