Call Center Outsourcing
Retail, SaaS, IoT & Travel











Dealing with a lack of scalability in your call center during periods of rapid growth or decline?
Facing difficulties in providing consistent training across different shifts and teams within your call center?
Find it difficult to maintain a motivated and engaged workforce within your call center?
Reliable Call Center Outsourcing Services
WOW24-7 provides outstanding call center services to finally let customer experience executives find peace in their work.
(incl. after hours, weekends & holidays) in 10+ languages.












No need to change your business process or software.
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
















Call center service provider to tackle:
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Navigation
– Add/remove features
– Modification of notifications
– Debt collection
– Systems set up
– Handling complex requests
We’ll take care of all the negativity, dissatisfaction, and customer complaints for you. So you don’t have to.
Our teams are trained to do this job with empathy.
End result? Your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.


Our Subscription Plans
You get a comprehensive call center service, not just agents.
Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal call center customer service with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-start call center service for any company size.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project.
Any language, any schedule, any project complexity.
The optimal call center support services for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your outsourced call center
estimation
start
and hiring
Pre-live
goes live
estimation

start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

and hiring
0 – 3 weeks

1 – 3 weeks

Pre-live
1 – 2 days

goes live

estimation
start
and hiring
Pre-live
goes live
estimation
start
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
and hiring
0 – 3 weeks
1 – 3 weeks
Pre-live
1 – 2 days
goes live
the team of agents goes live.
Who we are
Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).



Standards for Call Center












Your new outsourced call center can include:
Frequently asked questions
24/7 call center services is a type of customer support where clients can get help with their requests and issues via phone.
Agents process inbound and perform outbound calls to help customers solve their issues or offer clients suitable options regarding products or services they may like.
The cost of an outsourced inbound call center or outbound one may vary depending on your project scale and business model. Check our pricing to explore what option is suitable for you.
The outsourcing call center can save you from several dozen percent to several times. It depends on your location, local legislation, and operation mode. Send us a request and we will carefully calculate for you.
Building an in-house call center is a time-consuming and costly process that starts with tailoring the business processes to the new unit and ends with maintenance and control. If you’re looking for a way to set up a customer service call center, involve a call center outsourcing company to go live faster with proven specialists, a ready-to-use knowledge base, and a strategy.
To outsource call center services, perform profound research first. Discover what provider can satisfy your business needs. Check reviews, evaluate websites, and ask for a detailed offering. Consequently, choose one company that will help you achieve your strategic goals.
call center outsourcing consulting session