We analyze your market and prepare a detailed outline of how the wow-services will be performed by our agents. Together, we elaborate the most suitable cooperation plan.
During the account set up, this person will guide you through the setup process, program your account, work with internal operations and training departments to ensure efficient implementation, and facilitate the test service period.
Following the outline, your assigned Client Services Executive will walk through an analysis of your script and projected call/chat/email flow to ensure that each customer interaction will be handled efficiently and accurately by the agents assigned to your account.
At this stage, we create for you a team that is experienced and well-versed in your business niche. Backed by a large experience in delivering wow-services and a scenario-based testing, they’ll easily integrate into your support processes.
Our agents choose the support systems that suit your business in the best way. The integration process is quite short. All process will be monitored by our specialists to ensure a smooth integration.
That’s it. You are all set to wow your customers!