Main challenges
A highly effective customer support system is critical for a presentation design agency like Slidepeak as it receives a diverse range of inquiries from B2B and B2C businesses. The professionalism of customer support service, its ability to properly evaluate client needs and communicate them to a design team directly impact the quality of a final result and customer satisfaction rate. Slidepeak needed a support provider qualified to deliver excellent performance on all of those points.
In addition, Slidepeak needed help with monitoring and managing edit requests in design and reduced handling time spent on them so a design team had more time for revision and correction. The company management had a strong belief that a WOW24-7 team could fulfill all of their demands.
Solution
To achieve Slidepeak’s customer support needs and requests WOW24-7 developed a range of solutions including:
- Utilization of an effective and easy to use CRM system that helps to track inbound requests
- 24/7 support that helped reduce response time and cover different time zones allowing for uninterrupted communication between clients and the company
- A team of experts that understand the specifics of a design process
- Customized strategies for different clients in a number of industries
“WOW24-7 agents have been really invested and committed to the process of getting to know our business and representing our best interests.”
Results
WOW24-7 customer support solutions have proven to be very efficient and showed results within the first two months of our collaboration. Here is what was achieved:
- A response speed has increased by 30 percent
- A great improvement of a workflow between the account managers and clients
- Increased customer satisfaction due to high-quality support service
- Productivity improvement due to fast and efficient order processing