Dixa Case Study: Customer Support Coverage for SaaS Company
Case Study

Dixa case study: 24/7 customer support coverage for a SaaS company

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WOW24-7 Case studies Dixa case study: 24/7 customer support coverage for a SaaS company

Main Challenge

Dixa’s representatives were looking for a way to be available to their customers 24 hours a day. They needed a reliable customer support outsourcing partner that could solve the problem and provide:

  • A skilled and dedicated support team;
  • High-quality inbound support via phone, chats, and emails;
  • Well-established workflow for outbound calls;
  • Assistance with generating and verifying leads.

The Solution? Wow 24-7

Through an extensive online research process of call center outsourcing options, Dixa’s final choice was Wow 24-7. 

We recognized that Dixa representatives were in great need of qualified human resources and amending their own customer support availability. 

Since the company had offices in a single time zone, Dixa representatives had no phones open for 16 of the 24 hours in a day, and some calls or chats from customers were missed. 

What we provided:

“I appreciated the speed with which they built a comprehensive knowledge base for their internal use. They also picked up some of the intricacies of our product quite rapidly. Overall, we’ve got the partner we’d hoped for.”


The Wow24-7 team aided Dixa in upholding and realizing their vision of accessible and smooth customer experience, which is what Wow 24-7 always strives to do – realizing the client’s vision of brilliant support. 

Check a detailed review on Clutch!

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