Dixa’s representatives were looking for a way to be available to their customers 24 hours a day. They needed a reliable customer support outsourcing partner that could solve the problem and provide:
- A skilled and dedicated support team;
- High-quality inbound support via phone, chats, and emails;
- Well-established workflow for outbound calls;
- Assistance with generating and verifying leads.
The Solution? Wow 24-7
Through an extensive online research process of call center outsourcing options, Dixa’s final choice was Wow 24-7.
We recognized that Dixa representatives were in great need of qualified human resources and amending their own customer support availability.
Since the company had offices in a single time zone, Dixa representatives had no phones open for 16 of the 24 hours in a day, and some calls or chats from customers were missed.
What we provided:
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