English
Customer Service
Outsourcing
We improve your CX and optimize
your bottom line
Leave the constant agent hiring, onboarding, and
training to the customer service BPO with less than half the
industry average agent turnover rate.
Our Customers
Your Outsourced Customer
Service Ally
A flexible customer care outsourcing solution scaling with your business – 2x, 5x, 10x, or back as needed.
The 24/7 team manages peaks for prompt assistance, even afterhours and holidays, improving CX.
A top-notch service within your budget, delivering specialized expertise, and reasonable rates.
Industry champions in agent retention, company culture, efficient processes, and well-trained team leads.
Our Case Studies
See WOW24-7 in action
burst capacity (BlackFriday & Christmas) Supported
Agents scaling
Brand Voice Match
quicker Response Time
Apparel Company Triple Challenge:
High Volume, After Hours, Languages
Discover how OceansApart went global with 24/7 multilingual support, handling surging customer requests while emphasizing trust and personalization
Travel & Booking Apps Supported
Scaled back & forth
tickets processed annually
faster response time
Swift Customer Support Revival for
Travel Agency Post-Lockdown
Walks’ journey from customer to operational support: seasonal scaling, 7x faster response time, and coverage of after-hours, weekends, & holidays
Still Wavering On Whether To
Outsource Customer Service?
Consider this: Not only such tech behemoths as Apple, IBM,
and Cisco Systems do outsource, but mid and small-size
companies as well.
4 Quick facts:
67%
of customers express their
willingness to pay extra for
exceptional customer care.
93%
of customers favor companies
with excellent customer service
for repeat purchases.
30-60%
Outsourcing customer service
can result in a reduction in
operational costs.
67%
of customer service leaders
outsource to reduce costs and
achieve greater scale.
WOW24-7 is when you have…
Someone so trusted
WOW24-7 touched our hearts with
their caring approach to refunds, they
also boosted efficiency, and customer
joy.
I love that there’s a Team Lead on the
project. There’re a lot of things she
does: tracks hours, QA, improves the
workflow.
Senior Vendor
Operations Manager
An enthusiastic team that
saves you money
They saved us money and
strengthened our relationships with
third parties, leading to a more robust
sales response.
The team's enthusiasm, clear
communication, and consistent
support add significant value to our
company.
Pennypacker
Head of Guest
Experiences
The response time reduced
by X13
We’ve seen very high levels of
accuracy in triage and quick
responses. Their back office team runs
monthly catch-ups.
WOW24-7 is with customers outside of
office hours, helping us remain
responsive to the evolving customer
needs.
Support Manager
24/7 coverage with no
interactions missed
Their phone, chat, and email
coverage facilitates customer
service efforts, acting as the
L1 support for all queries.
They quickly adapted to our systems
of communication and note-taking,
getting us up to speed in under
two months.
Larsen
Head of Marketing
Don't take our word for it.
Check our rewards
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security seriously
Quick facts about
WOW24-7:
turnover rate
languages
customers
countries
2016
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