E-commerce expertise

Contact Center Outsourcing

For Europe and US-Based
Retail, SaaS, IoT & Travel

24/7 global coverage

In 10+ languages

Up to 60% budget savings

96+% CSAT

100+ Clients From 20+ Countries Have Already Trusted us

Breaking the business mould

Companies, that are growing rapidly face an avalanche of requests from its customers. Clients contact them through all channels of communication and often after-hours. Requests are processed slowly or remain unanswered at all. And this leads to a decrease in customer satisfaction and loyalty.

They have to find, hire and train new customer service agents. Organize workspaces, and buy new equipment and software. All of this adds to your overhead.

But it’s not your future. Scroll through and we’ll show you another… more efficient way

A Relieving Contact Center Outsourcing Experience

WOW24-7 provides top-rated customer support outsourcing services to finally let customer experience executives find peace in their work.

Agents Trained by World-Class Coaches communicate with your tone-of-voice.

Up to 24/7/365 coverage
(incl. after hours, weekends & holidays) in 10+ languages.

100% of communication channels covered: calls, emails, live chats, social media.

Multilevel (L0, L1, L2) contact center solution with delivery centers in Eastern Europe.

Fixed price with no costs of workplaces, equipment, software, recruitment and training.

Quality System ensures compliance with the indicators specified in the SLA.

We guarantee a high level of service even when your business scales rapidly.

A Promise Backed By Results

96% Satisfaction Score of Our Service. We’ll make sure that you’ll have the same rate.

Share your challenge with us and we'll develop a custom contact center outsourcing solution

Your Business - Your Rules

We don’t force you to change your business process or software.

Moreover, we use your CRM & ERP systems, and plug-in our teams to your business process seamlessly.

Then we constantly optimize.

We are experts in:

Contact center service provider to tackle:

Order-related issues

– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds

Usability issues

– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications

Troubleshooting

– Refund issues
– Debt collection
– Systems set up
– Handling complex requests

Order-related issues

Usability issues

Troubleshooting

No customer comes to the contact center with good news! Right?!

We take care of all the negativity, dissatisfaction and your customer complaints for you.
So you don’t have to.

Our teams are trained to do this job with empathy.
As a result, your ranking improves on review websites, your office environment feels a lot better, CSAT goes up dramatically.

Check out the benefits you get for your business with us:

The easiest way to scale up and scale down your contact center for seasonal spikes.

Up to 60% budget savings
compared to an in-house support team.

Reducing the time for time-consuming and recurring tasks, such as refunds and returns.

Multilevel (L0, L1, L2) contact center solution with delivery centers in Eastern Europe.

Increase CSAT through 24/7 support in any communication channel and in any language.

And you will personally be able to:

Save time for more important and time-consuming tasks.

Have a direct communication with our Team Lead and team of agents anytime.

Remove yourself from the non-stop routine customer support process.

Have a calm state of mind due to solid results & trust sparkled by outsourcing the contact center.

Ability to have unlimited conversations with our Customer Success Manager and Delivery Manager.

Finally get some sleep and go on vacation.

Our Subscription Plans

You get a comprehensive solution, not just agents

SHARED BUNDLES

Your project is managed by an acting, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.

The optimal solution for companies with a small and average number of customer requests.

As a first response and triage service for Level 1 technical and customer support. A quick-start solution for any company size.

DEDICATED BUNDLES

Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

The optimal solution for companies with medium to high volumes of customer requests.

As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.

6 stages to transform your contact center

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1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

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1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

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0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

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1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

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1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

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1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

click next board

And see all content

1 – 8 hours

Estimation of the project complexity, recruitment time and training time of the team. Contract signing.

click next board

And see all content

1 – 5 days

Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..

click next board

And see all content

0 – 3 weeks

We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.

click next board

And see all content

1 – 3 weeks

Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.

click next board

And see all content

1 – 2 days

Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.

click next board

And see all content

1 – 8 hours

The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.

In just 2–4 weeks,
the team of agents goes live.

Who we are

We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.

Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.

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Guarantees

Data Privacy & Security

We keep all data safe & secure
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

Get a service, pay after

From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).

No one-year contract requirement

A long-term partnership is built by providing an excellent service. That’s why our agreement can be cancelled anytime with short notice.

Quality System

We control the quality of communications and ensure compliance with the indicators specified in the SLA.

Standards for Contact Center

24/7/365 coverage

Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.

Transparent Flexibility

We adapt to your business style, business processes, and data protection requirements, all while being under your control.

Customised recruitment

We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.

Full availability

We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.

Consistent excellence

We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.

Reliable peace of mind

Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.

Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.