Is Outsourcing a Good or Bad Choice for Your Business?
Outsourcing is a great tool to improve business workflow. If you want to discover how to use it for...
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Satisfied Clients
Perform moderation and monitoring services on social media to increase your brand visibility and interact with all segments of your audience. Opt for outsourced social media customer service to handle customer queries faster, exceed customer expectations, and ensure social media presence.
Brands Joined
Sales Growth
Engage Gen Z and Millennial audiences with less effort & help your clients find out more about your business by promoting it on social media channels. Involve our social customer support to deliver excellent customer service, respond to customer messages faster and keep in touch with your audience. WOW24-7 provides the social media customer care your followers deserve. Opt for us to turn social customer service strategy into absolute customer loyalty.
Focus on first-priority tasks while we will answer private messages and support tickets, answer customer questions, and create your brand image. Major social media platforms require time for presence, so let us devote it to ensure your business development.
WOW manages the content of social media accounts, and applies best practices to engage your audience better, and provide customer service your subscribers will recommend to their friends.
We're here to enrich your accounts with valuable content your customers will like. WOW uses social media monitoring tools, manages the content of social media accounts, and applies best practices to know your audience better: hold customer satisfaction surveys, create native social media questionnaires, etc.
Sales Growth
Engagement
Allow your clients to communicate with you everywhere. Hire WOW24-7 outsourced social media customer service to handle customer service requests, interact with customers regularly and supercharge customer experience. Let us provide comprehensive answers and solve issues at times faster. We can create a dedicated customer support channel to split your business activity and communication. We are capable of ensuring zero inboxes by processing direct messages in real time. Your business need comes first, so our customer service team members are always flexible in delivering better experience and results to you.
Flexibility to scale and handle fluctuating demands quickly
Speedy Response without Auto-Generation capable of handling customer inquiries faster. Maintaining Customer Support to grow your business and Boost Sales.
Full-service outsourced technical support doesn't just fix problems. It monitors systems to predict and prevent issues before they arise.
More opportunities to generate revenue and increase your CSAT with 24/7 coverage. We are GDPR-compliant and ISO-certified.
Focus your resources on the main business functions. Increase the company's competitive advantage and improve actions across the value chain.
Superior customer service for social media. A 24/7 call center gives you well-trained operators who know how to provide proper customer assistance, work with social media networks and eliminate customer concerns.
Being closer to customers means remaining on the same page or platform. Exceed customer expectations with outsourced customer service teams
At WOW 24-7, we always dive into current business conditions and offer suitable solutions. Our specialists create a business proposal based on discovery results, describing the support we can provide.
Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across Europe and the United States. With 10 years under our belt, and tours in 14 cities around the world
Case Study
We connect clients with licensed and fully vetted mental health professionals. Calmerry lets you get all the benefits of traditional therapy while making it easily accessible from anywhere you are.
Case Suty
Business English training for global teams. With personalized and on-demand learning solutions for your international workplace
Case Study
SlidePeak.com helps speakers, business owners, and students craft engaging and visually gripping presentations for all needs
We will join forces with your business to create a roadmap for our future journey: define priorities, distribute duties, and set deadlines.
The last step before going live is preparing. Moving following your strategy, WOW 24-7 selects proficient agents and organizes high-quality training to ensure seamless outsourced social media management and customer support.
The best thing about WOW24-7 is their dedication and commitment to what they’re doing.
Outsourcing is a great tool to improve business workflow. If you want to discover how to use it for...
The timeless debates about in-house vs. outsourced customer service divide the business world. More and more companies are still...
Customer support quality is the primary factor that motivates clients to choose a specific service. A live chat is...
1) Tell us what customer support languages you need, what time you want to cover, and what social media you want to use.
2) We include the indicators crucial for your business in the SLA.
3) Our quality department sends you weekly/monthly performance reports.
4) An account manager is always available to answer your questions.
1. First of all, you need to dive deep into the details of the business to understand the main goals, tone of voice, corporate culture and standards.
2. Know the specifics of each social network and the tasks that need to be solved using this communication channel.
3. Use the latest tools and synchronize them with the CRM system to speed up the processing of requests.
4. Train agents in the correct behavior in stressful situations and empathic interaction with customers.