Outsourcing Customer Service

Social Media Customer Support

Perform moderation and monitoring services on social media to increase your brand visibility and interact with all segments of your audience. Opt for outsourced social media customer service to handle customer queries faster, exceed customer expectations, and ensure social media presence.

social media customer support agent
social media customer service outsourcing
social media call center agent
social media customer support
Thousands of Satisfied Clients Each Month


Brands Joined


Sales Growth

social media customer support agent

Why Choose WOW24-7 Customer Support Team

Engage Gen Z and Millennial audiences with less effort & help your clients find out more about your business by promoting it on social media channels. Involve our social customer support to deliver excellent customer service, respond to customer messages faster and keep in touch with your audience. WOW24-7 provides the social media customer care your followers deserve. Opt for us to turn social customer service strategy into absolute customer loyalty.

Save Your Time

Focus on first-priority tasks while we will answer private messages and support tickets, answer customer questions, and create your brand image. Major social media platforms require time for presence, so let us devote it to ensure your business development.

Care For Your Social Proof

WOW manages the content of social media accounts, and applies best practices to engage your audience better, and provide customer service your subscribers will recommend to their friends.

Care For Your Content

We're here to enrich your accounts with valuable content your customers will like. WOW uses social media monitoring tools, manages the content of social media accounts, and applies best practices to know your audience better: hold customer satisfaction surveys, create native social media questionnaires, etc.

customer service for social media


Sales Growth



social media call center
About WOW24-7

WOW Customer Service Team: 15 Years Of Experiences In Social Media Customer Support

Allow your clients to communicate with you everywhere. Hire WOW24-7 outsourced social media customer service to handle customer service requests, interact with customers regularly and supercharge customer experience. Let us provide comprehensive answers and solve issues at times faster. We can create a dedicated customer support channel to split your business activity and communication. We are capable of ensuring zero inboxes by processing direct messages in real time. Your business need comes first, so our customer service team members are always flexible in delivering better experience and results to you.

Involve Outsourced Management Service

Support your multichannel approach and boost your customers' experience by providing great social customer service and social media engagement your company needs. We will help build your brand's reputation and support customers throughout their journey.

Listen & Engage with Followers

Build close and transparent interaction with the audience by applying social media and brand monitoring tools and regularly requesting customer feedback. Social media sites engagement is based on knowledge of your audience. WOW24-7 is here to help you predict customer demand and remain on the same page with your followers.

Make Your Audience Broader

WOW24-7 involves first-rate social media customer support agents to perform quality outsourced social media marketing. We can turn your Instagram or Facebook page into a popular hub where readers can find everything that speaks to them about your brand image.

Our Services

Social media customer service outsourcing

Flexibility to scale and handle fluctuating demands quickly

Email Support

Email Support

Speedy Response without Auto-Generation capable of handling customer inquiries faster. Maintaining Customer Support to grow your business and Boost Sales.

Technical Support

Technical Support

Full-service outsourced technical support doesn't just fix problems. It monitors systems to predict and prevent issues before they arise.

Live Chat Support

Live Chat Support

More opportunities to generate revenue and increase your CSAT with 24/7 coverage. We are GDPR-compliant and ISO-certified.

Business Processes Outsourcing

Business Processes Outsourcing

Focus your resources on the main business functions. Increase the company's competitive advantage and improve actions across the value chain.

Call Center Support

Call Center Support

Superior customer service for social media. A 24/7 call center gives you well-trained operators who know how to provide proper customer assistance, work with social media networks and eliminate customer concerns.

Our Pricing

The Best-of-Breed Social Customer Service For You

Being closer to customers means remaining on the same page or platform. Exceed customer expectations with outsourced customer service teams

Shared Agents

Semi-Dedicated Team

Dedicated Team

Our Case Studies

Projects We Have Done Working With Social Media Channels

At WOW 24-7, we always dive into current business conditions and offer suitable solutions. Our specialists create a business proposal based on discovery results, describing the support we can provide.



Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across Europe and the United States. With 10 years under our belt, and tours in 14 cities around the world



Case Study

We connect clients with licensed and fully vetted mental health professionals. Calmerry lets you get all the benefits of traditional therapy while making it easily accessible from anywhere you are.



Case Suty

Business English training for global teams. With personalized and on-demand learning solutions for your international workplace



Case Study

SlidePeak.com helps speakers, business owners, and students craft engaging and visually gripping presentations for all needs


Some Number Of Our Achievement

We will join forces with your business to create a roadmap for our future journey: define priorities, distribute duties, and set deadlines.

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Satisfied Clients
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Successful Campaigns
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Brands Joined
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Marketing Experts

Our clients

Driving technology for leading brands

What Client Says About Socialzy

The last step before going live is preparing. Moving following your strategy, WOW 24-7 selects proficient agents and organizes high-quality training to ensure seamless outsourced social media management and customer support.

250% - Follower Growth

80% - Increase in Sales

140% - Total Engagement

75% - Income Growth

social media customer support agent

Fantastic Job Done by WOW24-7

The best thing about WOW24-7 is their dedication and commitment to what they’re doing.

Dmitry Khlan

COO - Calmerry
Our Blog

Latest Blog Posts & Articles

Frequently asked questions

1) Tell us what customer support languages you need, what time you want to cover, and what social media you want to use.

2) We include the indicators crucial for your business in the SLA.

3) Our quality department sends you weekly/monthly performance reports.

4) An account manager is always available to answer your questions.

Your agents should be active social media users and always check direct messages to respond immediately. They should speak the same language as the audience to make the interaction smooth and clear.
It’s client support when companies keep in touch with their audiences via social media platforms like Facebook or Instagram.

1. First of all, you need to dive deep into the details of the business to understand the main goals, tone of voice, corporate culture and standards.

2. Know the specifics of each social network and the tasks that need to be solved using this communication channel.

3. Use the latest tools and synchronize them with the CRM system to speed up the processing of requests.

4. Train agents in the correct behavior in stressful situations and empathic interaction with customers.

Let’s discuss your business model to find the best solution​