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Special Offer For Visitors and Participants
E-Commerce Berlin Expo 2023
Free audit
Of Your Customer Support System
Check your customer support processes, team efficiency, and get improvement suggestions from top-tier experts in the eCommerce: Retail, SaaS, IoT
100+ Clients From 20+ Countries Have Already Trusted us
The special offer is valid until
2400 31 March 2023
An Expertise Backed By Results
I didn't expect to be able to trust someone so much. It's not just in business, but also on a human level - OceansApart
If we approach them with last-minute requests, they prioritize them and go into action quickly - Spryker Systems Gmbh
They are very fast when it comes to recruitment and very competitive when it comes to pricing - Les Lunes GmbH
Our response time has been reduced by 13 times - Performio
Our SLA increased to where it is consistently on target - Edesk
We can now serve the American market around the Clock - Under Lucky Stars
A Totally New Customer Care Level
We Provide 24/7 Multilevel (L0, L1, L2) Omnichannel Customer Support Outsourcing Globally in 10+ neutral-accent languages
Transparent and simple terms
-
24/7/365 coverage (after hours, on weekends and on holidays)
-
Fixed price not connected to the day or night shift.
-
Empathic agents trained to work with difficult clients.
-
No costs of workplaces, equipment, software, recruitment and training.
-
Going in Live in just 2–4 weeks (after signing the contract)
Shared or Dedicated Customer Support team with entire Management included:
Onboarding Manager
Customer Success Manager
Delivery Team Lead
Recruitment Team Lead
HR Manager
Adopted to Your
Corporate Culture
Tone-of-Voice
Values
Business Processes
Transparent and simple terms
-
24/7/365 coverage (after hours, on weekends and on holidays)
-
Fixed price not connected to the day or night shift.
-
Empathic agents trained to work with difficult clients.
-
No costs of workplaces, equipment, software, recruitment and training.
-
Going in Live in just 2–4 weeks (after signing the contract)
Shared or Dedicated Customer Support team with entire Management included:
Onboarding Manager
Customer Success Manager
Delivery Team Lead
Recruitment Team Lead
HR Manager
Adopted to Your
Corporate Culture
Tone-of-Voice
Values
Business Processes
Covering 100% of communications!
Calls
Emails
Messengers
Live chats
Social Media
Covering 100% of communications!
Calls
Emails
Messengers
Live chats
Social Media
Fast integration with your CRM & ERP systems
Do what you like doing
Focus on what matters the most to you, and we'll take care of the rest
Order-related issues
Pre- / post-sales support
Shipping and Tracking
Cancellations & Returns
Payments & Refunds
Usability issues
Problems with log-in
Navigation
Add/remove features
Modification of notifications
Troubleshooting
Refund issues
Debt collection
Systems set up
Handling complex requests
Our clients trust us
Who we are
Since 2008 we provide a customer support to our software engineering group of companies. In 2016 we became a spin-off providing customer-support- as-a-service to a few external cutting-edge technology & e-commerce clients, with a big desire to build a company that makes communication between customers and businesses human-like, pleasant, easy, and affordable.
Today we focus on different industries united by the e-commerce market. These include Retail, SaaS and IoT mostly in DACH, USA, Spain, UK, France, other.
We work in the European time zone, or 24/7, and speak to your customers in their language.
Watch the video and find out more about us
Play Video
2016
Established in 2016
20+
Countries
250+
Agents
10+
Languages
96%+
CSAT
0
Security Breaches
Fill out the form
and get an expert opinion on your Contact Center set up & efficiency with suggestions for its improvement.
And it doesn't bind you to anything
Our Offices
Contact us
Services
Solutions
Who we are