HMD Clinical provides an interactive response technology to help clinical trial processes. The company develops and supports innovative clinical trial control, data capture and management software. It includes supporting the library of web reports, validated visit modules, randomization schemas, supply algorithms, administrative functions and messages.
Having clients all around the world – the U.S., Subsaharan Africa and the Asian Pacific region – the HMD Clinical was struggling to provide good customer service. The company said sometimes its users have difficulties figuring out how to use its system and need assistance. So it was looking for an outsourcing partner that could deliver 24/7 support and cover all tickets.
HMD Clinical checked out several support outsourcing agencies and decided to go with WOW24-7 because we offered the best service. The company said that they got a good feel for the business from us. They liked our team management and effective solutions such as customized strategies and omnichannel support.
WOW24-7 provides HMD Clinical with customer support through emails, phone calls and Zendesk chats. Our team of skilled agents helps the company’s clients to learn how to use the system as well as fix any technical issues.
HMD Clinical praised our service and said that WOW24-7 has had a very positive influence on their company.