StudentShare Case Study: Human and Well-Versed Support Services for an EduTech Company

About StudentShare

StudentShare is an online database of academic essay examples that contains 1m+ unique samples on a variety of topics written by students for students to use as a guide and inspiration.

Main Challenge

StudentShare needed an omnichannel customer care solution to address common user queries regarding the system via chat and phone calls 24/7/365. 

Solution

StudentShare representatives contacted our company after receiving a recommendation from their network and seeing Wow24-7 support services occupying the top positions on Google. The company admitted our flexibility and scalability from the very start of our productive cooperation.

Solution:

“Outsourcing customer support care to Wow24-7 has saved me time and money and now, my team and I can focus on other important business processes. Their service feels human, which is what we strived to achieve. I consider them to be very supportive of our customers and to us as well.”

Private Client, Project Manager at StudentShare
customer support outsourcing for students share

Results

We were pleased to get our support services characterized as “human” ones, as that’s high praise. Our support members strive for self-development and constant improvement to address the clients’ needs the best way and make them happy.

The StudentShare representatives positively noted that our professional customer support solution helped their company to stand out from the crowd by providing top-notch customer care. Check a detailed review on Clutch!

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