Customer Support Agent (German Language)
Work with us

Customer Support Agent (German Language)

Our mission goes way beyond making working life simpler, we provide WOW-working opportunities.

WOW24-7 Careers Customer Support Agent (German Language)

Come join our team!

WOW24-7 is an outsourcing company that provides services in the field of customer support.
Customer support involves assisting customers with any questions related to products or services. The support department acts as a link between customers and the company, thereby influencing product quality, increasing sales, and fostering customer loyalty, as quality support is an integral part of the company’s service.
We collaborate with e-commerce, technology, Internet of things (IoT), retail, e-learning companies incl. successful startups from over 20 countries worldwide, including market leaders in European Union, the United States, and Canada. Our expertise lies in combining innovative solutions with a human touch in every customer interaction, whether it’s by phone, email, or chat.
We strive to exceed customer expectations and aim to hear “WOW” instead of just a simple thank you!

Why choose us?

You will become a part of a friendly team of over 200 professionals, and this number continues to grow because the company is constantly expanding! The work format is remote. Create the perfect work environment at home and work from anywhere in Ukraine or the world. We are always ready to help each other and focused on achieving common goals. The absence of micromanagement and bureaucracy allows for quick decision-making and maximum efficiency. We value trust and responsibility among our team members when it comes to task execution. Our managers are available 24/7, always ready to assist and provide valuable advice.
Currently, we are looking for a proactive and ambitious Customer Support Representative with knowledge of the German language to join our team. The project relates to a company engaged in the distribution of furniture and decor products.

Why else should you choose the WOW24-7 team?

  • Mentorship program that leads to professional development and exploring new directions.
  • Work with international clients
  • Competitive salary, fixed in US dollars
  • 18 days of vacation and 15 sick-leave days
  • A friendly team is always ready to help you with any questions.

Our Perfect Candidate Has:

  • Proficiency in German at a B2 level or higher
  • Relevant experience in customer support or call center operations (will be a plus);
  • Great communication skills, both written and oral
  • Active listening skills
  • Ability to handle non-standard situations
  • Results-oriented work approach.

Main Responsibilities:

  • Respond to customer email, chat and phone queries;
  • Handle customer complaints;
  • Consult new clients about updates, discounts, payment methods and other company matters;
  • Provide excellent support for existing customers.
  • Additional tasks on Shopify and Jetti platforms.

Working conditions:

Work format: remote.
Probationary period: 1 month.
Schedule: Monday to Friday, 9:45 am to 6:15 pm. Saturday and Sunday: days off.

Please kindly provide your CV.

Join Our Team!

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