Call Center Outsourcing
Retail, SaaS, IoT & Travel
Dealing with a lack of scalability in your call center during periods of rapid growth or decline?
Facing difficulties in providing consistent training across different shifts and teams within your call center?Β
Find it difficult to maintain a motivated and engaged workforce within your call center?
Reliable Call Center Outsourcing Services
WOW24-7 provides outstanding call center services to finally let customer experience executives find peace in their work.
(incl. after hours, weekends & holidays) in 10+ languages.
No need to change your business process or software.
We seamlessly integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
Call center service provider to tackle:
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Navigation
– Add/remove features
– Modification of notifications
– Debt collection
– Systems set up
– Handling complex requests
- Pre- / post-sales support
- Shipping and Tracking
- Cancellations & Returns
- Payments & Refunds
- Problems with log-in
- Navigation
- Add/remove features
- Modification of notifications
- Refund issues
- Debt collection
- Systems set up
- Handling complex requests
Weβll take care of all the negativity, dissatisfaction, and customer complaints for you.Β So you donβt have to.Β
Our teams are trained to do this job with empathy.
End result? Your ranking improves on review websites,Β your office environment feels a lot better,Β CSAT goes up dramatically.
Our Subscription Plans
You get a comprehensive call center service, not just agents.
Your project is managed by an acting, trained,Β experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
The optimal call center customer service with a small and average number of customer requests.
As a first response and triage service for Level 1 technical and customer support. A quick-startΒ call center service for any company size.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project.Β
Any language, any schedule, any project complexity.
The optimal call center support services for companies with medium to high volumes of customer requests.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your outsourced call center
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
the team of agents goes live.
Who we are
Guarantees
by following strict guidelines
GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
(a 1-month deposit is required).
Standards for Call Center
Your new outsourced call center can include:
call center outsourcing consulting session