10+ Years of e-Commerce Expertise
Π‘ustomer Support Outsourcing
For Retail, SaaS, IoT & Travel Based in Europe and North America
24/7 global coverage
In 10+ languages
Up to 60% budget savings
96+% CSAT
100+ Clients From 20+ Countries Have Already Trusted us
Struggling with Customer Support Challenges?
Picture this: Your team, drowning in customer inquiries, grapples with resource allocation, soaring expenses, and relentless stress.
During holidays, inquiry spikes create a service quality challenge that’s tough to navigate.
The constant hiring cycle strains finances, team morale, and effective management.
As stress levels rise and vacations vanish, burnout looms, impacting morale and productivity.
Break free from this cycle. Let us help your team not just survive but thrive.
Customer Support Outsourcing Services
WOW24-7 frees Customer Support Executives from recruitment, training,
team management, and low CSAT concerns.
1
Up to 24/7/365 coverage
(incl. after hours, weekends & holidays).
2
Seamless multi channel support:
calls, emails, live chats, and social media – in 10+ languages.
3
Full support team management: From hiring to performance, we’ve got you.
4
Cost-Efficient Assurance: SLA compliance & fixed price with no costs for workplaces, equipment, software.
Allow our customer support to bring joy to both your customers and internal team.
A Promise Backed By Results
Customer Satisfaction Score of Our Service β 96+%. Let's ensure your customers get the same outstanding service too.
Share your challenge with us and we'll come up with a customer support outsourcing solution
Your Business - Your Rules
No need to change your business process or software.
By outsourcing customer services with WOW, weβll integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
We are experts in:
Customer Support Outsourcing Service to tackle:
Order-related issues
– Pre- / post-sales support
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
Usability issues
– Problems with log-in
– Navigation
– Add/remove features
– Modification of notifications
– Navigation
– Add/remove features
– Modification of notifications
Troubleshooting
– Refund issues
– Debt collection
– Systems set up
– Handling complex requests
– Debt collection
– Systems set up
– Handling complex requests
Order-related issues
- Pre- / post-sales support
- Shipping and Tracking
- Cancellations & Returns
- Payments & Refunds
Usability issues
- Problems with log-in
- Navigation
- Add/remove features
- Modification of notifications
Troubleshooting
- Refund issues
- Debt collection
- Systems set up
- Handling complex requests
No customer comes to the customer support center with good news! Right?!
Weβll take care of all the negativity, dissatisfaction, and customer complaints for you.Β So you donβt have to.Β
Our teams are trained to do this job with empathy.
End result? Your ranking improves on review websites,Β your office environment feels a lot better,Β CSAT goes up dramatically.
Unlock these benefits for your business
1
Seamless up-and-down scalability for seasonal spikes.
2
Savings up to 60% of your budget compared to an in-house support team.
3
Reduced time for time-consuming and recurring tasks, such as refunds and returns.
4
Improved CSAT with 24/7 multilingual support across all possible channels.
Enjoy time-saving efficiency due to:
1
Lower workload: we will do all the hiring, management, and onboarding for you.
2
Instant help at hand: Reach Team Lead or peers if needed for issue resolution.
3
Freedom and autonomy: Escape the support grind to focus on other vital work aspects.
4
Peace of mind: know that you don’t need to supervise it constantly. Instead, enjoy your vacation.
Our Subscription Plans
You get a comprehensive customer support service solution, not just agents.
SHARED BUNDLES
Your project is managed by an active, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
Best-in-class customer support for small to medium request volumes.
As a Level 1 triage service, we provide swift, quick-start customer care for businesses of any scale.
DEDICATED BUNDLES
Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.
Outsource your customer service if you handle medium to high customer request volumes.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your customer support service
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1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
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1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
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0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
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1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
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1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
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1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
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And see all content
1 – 8 hours
Estimation of the project complexity, recruitment time and training time of the team. Contract signing.
click next board
And see all content
1 – 5 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
click next board
And see all content
0 – 3 weeks
We receive the requirements for the agent/specialist. We find, interview and test candidates. Send their CVs to the client for approval.
click next board
And see all content
1 – 3 weeks
Training of the agents, incl. introductory, regular and active training sessions, self-education part, Q&A session with the client.
click next board
And see all content
1 – 2 days
Our management team finalizes all processes. The QA team conducts the quality evaluation of the agents before they go live.
click next board
And see all content
1 – 8 hours
The team starts performing operational tasks. The onboarding dept tracks performance for 1 month after going live to eliminate any flaws that may surface.
In just 2β4 weeks,
the team of agents goes live.
the team of agents goes live.
Who we are
We have been providing customer support to our software engineering group of companies since 2008. In 2016 WOW24-7 became a spin-off providing customer support as a service to external cutting-edge technology & e-commerce clients.
Today, we focus on different industries united by the e-commerce market. These include Retail, SaaS, IoT and Travel in Europe and North America.
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WOW24-7βs Guarantees
Data Privacy & Security
We keep all data safe & secure by following strict guidelines ofΒ GDPR, ISO27001, ISO9001. PCI DSS and ISO27701Β are coming soon.
Get a service, pay after
From the first month in service you will be invoiced after the services are provided
(a 1-month deposit is required).
(a 1-month deposit is required).
No one-year contract requirement
A long-term partnership is built by providing an excellent service. Thatβs why our agreement can be canceled anytime with just a quick heads-up.
Quality System
We control the quality of communications and ensure compliance with the indicators specified in the SLA.
WOW24-7βs Standards for Customer Support Center
24/7/365
coverage
Stay connected with your customers around the clock, every day of the year, including night shifts, weekends and holidays.
Transparent Flexibility
We adapt to your business style, business processes, and data protection requirements, all while being under your control.
Customised recruitment
We recruit a team of agents who meet specific requirements in terms of language proficiency, product knowledge, and technical skills.
Full
availability
We handle customer requests across all communication channels and are fluent in 10+ languages to enhance your CSAT.
Consistent
excellence
We continually bring in cutting-edge experts to improve our agents’ emotional intelligence and ability to deal with difficult customers.
Reliable peace
of mind
Enhance the working environment within your team by delegating high-pressure tasks to a dynamic and empathetic outsourced team.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Each project is supported by an Onboarding Manager, Delivery Team Lead, Quality Assurance Manager, Recruitment Team Lead, HR Manager, and a Customer Success Manager.
Your new customer support services can include
service #1
Technical Support Services
service #2
Contact Center Customer Support
service #3
Call Center
Support Services
service #4
e-Commerce Customer Support
service #5
IoT & hardware customer support
service #6
SaaS Customer Support
service #7
Travel Customer Support
service #8
Admin tasks & Back-Office
service #9
Virtual Assistance & Helpdesk
service #10
Dedicated Support
service #11
Email Support Services
service #12
Live Chat Answering Services
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customer support service consulting session
customer support service consulting session