All companies strive to improve employee productivity. It has always been a primary goal for any business that wants to grow, as productivity is closely related to corporate earnings. 9 of 10 US consumers say they would pay more to ensure a superior customer experience which fully lies on the…
Most businesses today are so much obsessed with new client acquisition. While there is nothing wrong with this, it is without a doubt that it will cost your company six times more money and resources acquiring a new customer as opposed to retaining one. For a business to enjoy accelerated…
If the usual brick-and-mortar 9-to-5 work setup is now starting to feel suffocating and limiting for your company, then the time for change has come. In the modern world, where technology conquers new heights every day, and people value other things besides work and income, progressive companies take a step…
Before learning how to manage client expectations, it is also important to set the goals based on their needs. The most difficult part is to satisfy the needs of both the client and the organization. A result of the customer satisfaction is always an increased customer loyalty and rewarding, long-lasting…
Are you dreaming of growing your retail business and making it a success? How exactly can you attract new prospects and turn you current clients into loyal customers? How to increase sales and make your customers happy at the same time? Well, there may be dozens of answers to these…
Outsourcing is becoming more and more popular from year to year among small start-ups as well as big enterprises. And there is no surprise as this is an efficient business strategy used to reduce recruitment and operational costs, focus on core processes, increase quality and bring in innovations. Besides, it…
Before we give you the reasons and answer the question that you see in the topic of this article, let’s take a close look at what a customer service is and what you can expect from it. It can check and answer emails, chats, calls, website inquiries, Viber messages and…
Customer service is utterly important for any big, developing or successful organization. It gets in touch with the customers who have some inquiries, troubles, questions related to such significant issues like the quality of services, the progress of orders/deals, the settlement of terms, the methods of work and something of…
Outsourcing is a great tool that can be used to improve the workflow. If you want to discover how to use it to your benefit, you’re at the right place. We’ll tell you about both positive and negative sides of this tool and its influence on your business. 5 main…
Each partnership that creates and sells different kinds of products and services interacts with its customers with the help of call centers. Such centers contain tons of digital information about all interactions between the company and customers. Accordingly, by protecting customer information, you will give your customer’s dependability and confidence….
