The need for innovation keep founders and developers of SaaS on their toes. According to The Enterprise Strategy Group (ESG), businesses increasingly value SaaS applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer satisfaction and poor retention rates. Providing your customer…
What is cold calling? Cold calling is the earliest stage of selling process. Cold calling typically refers to the first telephone call made to a prospective customer. The main purpose of cold calling is to capture your customer for the first time without any appointment at commercial premises or households….
You probably know lots of metrics to measure customer satisfaction. But using incorrectly, you can make from them a vanity metrics. 89% of clients stop doing business with a company after experiencing poor customer service. To forestall such percentage of unsatisfied customers it is important to know how to measure…
A сustomer-oriented approach is now the main strategy of every business. That is why customer support is impossible to ignore. Customers today have lots of alternatives to communicate with businesses, and as a result, businesses have more opportunities to grow their customer experiences. New era of technologies, marketing strategies, and…
The endless space for improvement with Freshdesk Hello, we are WOW24-7 – stellar and European based customer support service. While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please clients. While being a novice or a…
If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in New Orleans at Collision “America’s fastest growing tech conference”. We will be there on May 2-4 and we are ready to answer all your questions and to deliver WOW support experiences…
The startup industry is hard to ignore as it is an influential part of the world’s economy. 3 new startups launch worldwide every second. “Founders and CEO of every startup should pay attention to the depths of business without spending time on lead generation, customer support and virtual assistance” –…
If you are looking for the latest trends of the trade season in outsourcing, come and meet WOW24-7 in Tel-Aviv. We will be there on March 21-26. We are ready to answer all your questions and to deliver WOW support experiences to your future customers. On the March 22nd, you…
Reality shows that heavy percentage of clients refuse to deal with the company just because of bad customer support experience. 80% of companies think they deliver best support practices, but only 8% of their customers think the same. Customers are the lifeblood of every company. Your client is your future…
Supporting customers is an ever-evolving process which includes an activity in social media resources. There is no doubt, that social media oriented customer service will help you to grow your business. Your customer is the modern one and by delivering great support on the social platforms you can build strong…