Π‘ustomer Support Outsourcing
Customer Support Outsourcing Services
No need to change your business process or software.
By outsourcing customer services with WOW, weβll integrate our teams into your existing CRM & ERP systems, adapting to your needs.
Get started effortlessly with our flexible and expert solutions.
Customer Support Outsourcing Service to tackle:
– Shipping and Tracking
– Cancellations & Returns
– Payments & Refunds
– Navigation
– Add/remove features
– Modification of notifications
– Debt collection
– Systems set up
– Handling complex requests
- Pre- / post-sales support
- Shipping and Tracking
- Cancellations & Returns
- Payments & Refunds
- Problems with log-in
- Navigation
- Add/remove features
- Modification of notifications
- Refund issues
- Debt collection
- Systems set up
- Handling complex requests
No customer comes to the customer support center with good news! Right?!
Weβll take care of all the negativity, dissatisfaction, and customer complaints for you.Β So you donβt have to.Β
Our teams are trained to do this job with empathy.
End result? Your ranking improves on review websites,Β your office environment feels a lot better,Β CSAT goes up dramatically.
Our Subscription Plans
Your project is managed by an active, trained, experienced and already formed team of 5-6 agents working on 2-5 projects simultaneously 24/7 in rotating shifts.
Best-in-class customer support for small to medium request volumes.
As a Level 1 triage service, we provide swift, quick-start customer care for businesses of any scale.
Your project is managed by a dedicated agent, or a team that works exclusively on your company project. Any language, any schedule, any project complexity.
Outsource your customer service if you handle medium to high customer request volumes.
As a Level 1 & 2 for tech and customer support when in-depth and specific knowledge of the product is needed.
6 stages to transform your customer support service
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
Preparation of training plan and training schedule. Aligning workflows and SLAs, gathering materials and knowledge base..
0 – 3 weeks
1 – 3 weeks
1 – 2 days
the team of agents goes live.
Who we are
WOW24-7βs Guarantees
(a 1-month deposit is required).
WOW24-7βs Standards for Customer Support Center
Your new customer support services can include
Contact Center Customer Support
customer support service consulting session