The startup industry is hard to ignore as it is an influential part of the world’s economy.
“Founders and CEO of every startup should pay attention to the depths of business without spending time on lead generation, customer support and virtual assistance” – says Michael Balyasny, CEO of Attendify.
On the start of business, Attendify tried to handle all processes by themselves. But the fast-growing quantity of customers and complicated requests from all parts of the world forced this company to look for new solutions of not using in-house resources.
Competition is the backbone of US economic policy.
It is well-known fact, that 82% of customers every year pass a company owing to improper customer support experience and stick to other services.
Competitive customer service gives you satisfactory responses and raises your business among competitors.
Сustomer service is a major differentiating point between startups. To gain market share, revenue, and constant client’s data hand over your customer support for experts.
When companies improved customer retention by a mere 5%, profits rose by up to 95%,
Harvard Business Review reports.
If you are startuper, you have no infinite budget. You are not able to spend a lot for advertising campaigns, but advertising really matters.
Outsourced customer support becomes the best solution in such a case as it gives you an access to the power of word-of-mouth marketing.
Being a startup Softcube gained their popularity among their clients by outsourcing their customer support to WOW24-7.
Expert customer service is the link between business and word-of-mouth marketing.
91% of B2B customers bought products which were previously considered to be good by other customers.
There is a bad fact: more than 90% of startups fail on their seed stage.
Overestimation of startup’s marketing forces or, in other words, lack of market intelligence leads to the risk of downfall.
Outsourcing customer service to the hands of experts grants fruitful cooperation of your business and potential customer. WOW24-7 accumulates feedbacks from your customers and improves the quality of products and goods you provide.
“WOW24-7 helped Rallyware to change our ways of doing business and gave us that market intelligence which we lacked. Our clients are in good hands, no doubt” – George Elfond, CEO of Rallyware.
Effective customer support, business customization, and optimization, lead generation, content moderation are that kind of processes which every CEO and Founder can’t ignore on every stage of holding the business.
WOW24-7 handles these functions while you can focus on the core of your activity.
WOW24-7 is the team of experts which will streamline your business process by back office solutions. No matter on what stage of business you are, we will deliver best customer support practices for your needs.
“For these guys every call matters. And it’s the most important thing in gaining customers. Thanks to WOW24-7 we’ve managed to tap into unknown areas and get more new revenue opportunities” – added Michael Balyasny, CEO of Attendify.
These are not all the reasons why outsourcing customer support of your startup is crucial for your business. The benefits of such decision are never-ending. Stay in touch with us and learn more about customer support services!