Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…
Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…
Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…
Customer support scalability is one of the main challenges faced by seasonal businesses each peak season. A low season can be used to plan activities for the upcoming high demand period and optimizing all the resources. The easiest way to manage customer support…
Customer support services can and should be optimized like any other business process. Businesses are often afraid of improving services that work just fine, but “just fine” is not enough when customer satisfaction is the core point. 5 main ways to optimize…
Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, secondary business activities) and increase staff. Nowadays, outsourcing eCommerce is a common practice in the business world. Most companies that use such services…
As client care teams are responsible for both acquiring new buyers and retaining the old ones (just as marketing department, for instance), a company should not underestimate the role of these professionals. Thus, it is vital to know the justified customer service cost…
Did you know that self-service checkout lines are actively replacing call centers? The desire to get served faster makes at least tech-savvy customers serve themselves instead of turning to experts on the phone. People hate waiting in lines. Also, they prefer to avoid…
“What is a live chat support?” “How does a live chat work?” Those are common questions faced by businesses that look for ways to improve their customer experience. The primary factor that makes clients choose specific service is the support that can provide…
Everything You Have to Know about Business Process Outsourcing Before we discuss all the essentials of business process outsourcing, we would like to share some impressive facts and statistics with both experienced entrepreneurs and young startups. To begin with, the industry had increased…