How contact center service providers ensure employee engagement
Contact center agents work on the front lines of customer support and present the first touchpoint between customers and...
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Latest Blog Posts & Articles
There’s always room for changes and custom approaches, but these are core steps we can make together to improve your communication with customers
Best practices for a successful outbound calls strategy
The success of outbound call efforts depends on a strategy and agents’ ability to execute all points in that...
Chatbot vs. live chat: differences, benefits & advice
Chat is becoming the most popular communication channel for almost half of all customers. Businesses use live chats with...
How contact center service providers approach sustainability & social responsibility
Compliance with the principles of sustainability and social responsibility is one of the most relevant topics for any company...
What role does the representative play in providing a positive customer service experience?
Customer service is utterly essential for any big, developing, and successful organization. It gets in touch with the customers...
Useful phrases for your customer support representatives
Whether it’s about handling incoming leads or technical support for existing customers – the customer support service is the...
Benefits of a call center and how to use them in your favor
Call center outsourcing offers many benefits that positively impact business performance. Outsourcing customer support helps companies save money and...
Core distinctions between B2B and B2C customer support
B2B customer support in general Customer focus is what the entire business and the strategies of each company are...
How to generate B2B leads without creating new content
Generating high-quality B2B leads is a difficult job. But it’s an integral part of every business because it brings...