Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…
Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…
A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…
The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…
Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…
Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…
Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…
Customer support scalability is one of the main challenges faced by seasonal businesses each peak season. A low season can be used to plan activities for the upcoming high demand period and optimizing all the resources. The easiest way to manage customer support…
Customer support services can and should be optimized like any other business process. Businesses are often afraid of improving services that work just fine, but “just fine” is not enough when customer satisfaction is the core point. 5 main ways to optimize…
Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, secondary business activities) and increase staff. Nowadays, outsourcing eCommerce is a common practice in the business world. Most companies that use such services…