Category: For small business

Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

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The Importance of Call Center Outsourcing Services

Call center outsourcing offers a great set of benefits that positively impact business performance. Outsourcing customer support helps companies to save money and reserve it for business development. Companies that use call center outsourcing services get flexibility and scalability options for their customer…

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Call Center Outsourcing Market Is Growing Globally

Call center outsourcing is a popular resource among many businesses and according to multiple sources, the industry is steadily growing. A global call center outsourcing market 2020-2024 report projects that the market is poised to grow by $13.67 billion during the next couple…

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Q&A With a Client: Under Lucky Stars About WOW24-7 Services

Under Lucky Stars is a retail company that creates unique star maps showcasing constellations that are of specific dates and places. WOW24-7 helps the company to handle its customer support and cover inquiries across multiple channels. In this interview, the head of the…

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How to Measure Customer Satisfaction Effectively

Growing a successful venture obliges you to do a number of things to make it work. Among them are proper recording, adherence to the strategic plan, and client gratification. You can do everything possible, but without satisfying your clients, the venture can never…

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The importance of customer service in business

Understanding of the Importance of Customer Service Oftentimes, people will tell you only one benefit of customer service, which is to attract sales. But is that the only reason? Did you know that many businesses fail because of poor customer service? What are…

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Best ways to build a strong outbound calls strategy

Outbound calling needs an effective strategy in order to bring successful results Outlining specific goals for your outbound call campaign will guide agents in their work Make sure your agents receive proper training and acquired the necessary skills and knowledge  for making calls…

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BPO vs KPO: definition and key differences

BPO and KPO are two types of outsourcing that have different functions Business process outsourcing provides support in back-office and front-office operations The main advantages of outsourcing to BPO agencies are cost-efficiency, wide talent pool and productivity enhancement Knowledge process outsourcing provides information-related…

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How to write an effective call center script

Call center script templates serve as guides for customer support representatives  Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make…

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The Ultimate Guide to Hiring Virtual Assistant

In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much is a virtual assistant  Choosing the right visual assistant Any business has multiple mundane activities that take a lot…

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