What does the service level agreement stand for in business? What is SLA in a call center? Those are common questions among many businesses and their clients today. On the whole, one should not underestimate the importance of this document. SLA is an…
Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…
Raphaël Droissart is CTO of Learning Tribes, a global company that provides digital learning solutions all over the world. For more than 15 years, Learning Tribes has been offering learning solutions that support individuals and organizations in developing their skills and acumen to…
In today’s market, where consumers have more choices than ever before, customer support has become the backbone of every modern business, more so those in eCommerce and SaaS. However, a company may not have the resources and willpower to deliver quality support to…
As client care teams are responsible for both acquiring new buyers and retaining the old ones (just as marketing department, for instance), a company should not underestimate the role of these professionals. Thus, it is vital to know the justified customer service cost…
Starting and running support outsourcing has never been so easy, with a 5% discount for any service model of your choice. Easy to start with our free onboarding and training offer Easy to run with 5% discount Easy to decide. Sign your project…
“Clutch has had an incredible influence on our business. We’re so thankful for this award and can’t wait to keep growing with Clutch!” – Maya Momotok, CEO at Wow24-7 According to Clutch, a globally-recognized B2B market research firm, our cost-effective solutions set us…
From standard customer service responses to forms created when you receive no reaction to the follow-up letter – these are all important categories of business emails that may either save your reputation or destroy the image of your company completely. It all depends…
Is There a Difference between Customer Service and Customer Experience? Managing client perception is one of the most critical things that companies should be doing. However, many businesses focus on their goals instead of studying the target audience. The tastes and expectations of…
The most recent statistics stress the important role of customer relationship management (CRM) in today’s business. What does CRM stand for in business? It is not just an app or tech, but a strategy used to find out more about the needs of…