What does the service level agreement stand for in business? What is SLA in a call center? Those are common questions among many businesses and their clients today. On the whole, one should not underestimate the importance of this document. SLA is an…
Call center outsourcing is a popular resource among many businesses and according to multiple sources, the industry is steadily growing. A global call center outsourcing market 2020-2024 report projects that the market is poised to grow by $13.67 billion during the next couple…
Located in the magnificent city of Kyiv, Ukraine, Wow24-7 is a top-notch global customer support outsourcing company that provides impeccable-quality customer services. Founded in 2016, our fast-growing company has worked with a ton of amazing enterprises and startups from all over the world….
Call center script templates serve as guides for customer support representatives Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make…
In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much is a virtual assistant Choosing the right visual assistant Any business has multiple mundane activities that take a lot…
Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…
Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…
In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…
Despite what the world says about 2020, the last year has been great for WOW24-7 as our team has more than doubled in size. We now have over 100 employees and the number continues to grow. With the expansion of our team, we…
The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…