Category: New word in customer support

Call Center Outsourcing Market Is Growing Globally

Call center outsourcing is a popular resource among many businesses and according to multiple sources, the industry is steadily growing. A global call center outsourcing market 2020-2024 report projects that the market is poised to grow by $13.67 billion during the next couple…

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Ukraine’s Best Call Center: Wow24-7 Wins Clutch 2021 Leaders Awards

Located in the magnificent city of Kyiv, Ukraine, Wow24-7 is a top-notch global customer support outsourcing company that provides impeccable-quality customer services. Founded in 2016, our fast-growing company has worked with a ton of amazing enterprises and startups from all over the world….

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How to write an effective call center script

Call center script templates serve as guides for customer support representatives  Advantages of having a call center script include productivity improvement, time-saving, quality consistency and more Information taken from your call recordings will help to make your scripts viable and up-to-date To make…

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The Ultimate Guide to Hiring Virtual Assistant

In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much is a virtual assistant  Choosing the right visual assistant Any business has multiple mundane activities that take a lot…

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5 Common Customer Support Mistakes and How To Avoid Them

Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…

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Call Center as Public Relations Tool

Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…

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Wow24-7 Receives New 5-Star Review on Clutch

In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…

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WOW24-7 Reaches 100 Employees

Despite what the world says about 2020, the last year has been great for WOW24-7 as our team has more than doubled in size. We now have over 100 employees and the number continues to grow. With the expansion of our team, we…

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Guide to Customer Support Training

The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…

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WOW24-7 ranks among top call centers on Clutch

WOW24-7 is featured on the list of the top call centers on Clutch. According to the leading review platform, WOW24-7 is one of the best contact center agencies in the world. The support outsourcing company has made it to the top list due…

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