Category: New word in customer support

5 Common Customer Support Mistakes and How To Avoid Them

Customer support is the bedrock of any business. In the past decade, customer experience has become a top priority for most companies. This should come as no surprise considering that business revenue depends on customer’s purchases. And if they are provided a good…

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Call Center as Public Relations Tool

Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…

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Wow24-7 Receives New 5-Star Review on Clutch

In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…

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WOW24-7 Reaches 100 Employees

Despite what the world says about 2020, the last year has been great for WOW24-7 as our team has more than doubled in size. We now have over 100 employees and the number continues to grow. With the expansion of our team, we…

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Guide to Customer Support Training

The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…

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WOW24-7 ranks among top call centers on Clutch

WOW24-7 is featured on the list of the top call centers on Clutch. According to the leading review platform, WOW24-7 is one of the best contact center agencies in the world. The support outsourcing company has made it to the top list due…

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Q&A With a Client: HMD Clinical About Customer Support Service

Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed to accommodate clinical trials with effective database and management solutions. The platform supports the storage of validated visit modules, web reports, randomization schemas, supply algorithms, administrative…

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How to Use Presale and Upsale Approaches in Customer Support

Presale and upsale techniques help businesses increase their revenues, retain existing customers, and boost customer satisfaction rates. These approaches allow to addressing customers’ needs, reduce risks of negative user experience, increase conversion rates, and build trust and loyalty to the brand. Customer support…

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Customer Support in E-Learning: Raphaël Droissart, Learning Tribes

Raphaël Droissart is CTO of Learning Tribes, a global company that provides digital learning solutions all over the world. For more than 15 years, Learning Tribes has been offering learning solutions that support individuals and organizations in developing their skills and acumen to…

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